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Reports to: Board of Directors Location Requirement: Must establish residency in Lake or Sumter County within six months of hire Status: Full-time, Exempt, Bonus EligibleAbout United Way of Lake &amp; Sumter CountiesUnited Way of Lake &amp; Sumter Counties (UWLS) is a 4-star rated nonprofit dedicated to creating long-lasting change in the areas of Community Resiliency, Health, Financial Security, and Youth Opportunity. Nearly half of households in Lake County and over one-third in Sumter County live below the ALICE (Asset Limited, Income Constrained, Employed) threshold, underscoring the urgent need for innovative leadership, strong partnerships, and sustainable fundraising to improve quality of life for our neighbors.Lake County is celebrated for its rolling hills, more than 1,000 lakes, and vibrant communities that blend small-town charm with access to Orlando’s metropolitan opportunities. Residents and visitors alike enjoy boating, hiking, cycling, and exploring historic downtowns filled with shops, restaurants, and cultural attractions. The county’s natural beauty and growing economy make it a dynamic place to live and work, while also presenting unique challenges for families striving to achieve stability.Sumter County offers a glimpse of “the real Florida,” with wide-open spaces, abundant trails, and opportunities to camp, kayak, and fish. It is home to The Villages—one of the fastest-growing communities in the nation—alongside rural towns steeped in agricultural heritage. Residents enjoy a strong sense of community, local festivals, wineries, and cultural events, all while balancing the pressures of growth and affordability. Its proximity to Orlando and Tampa provides access to urban amenities while maintaining a relaxed, nature-centered lifestyle.Together, Lake and Sumter Counties offer a diverse and thriving environment where UWLS plays a critical role in ensuring that all residents—whether in bustling urban centers, rural communities, or retirement villages—have access to resources that promote financial stability, health, education, and resilience. The President &amp; CEO will lead UWLS in harnessing the strengths of these counties while addressing the disparities that challenge nearly 40% of households.Position SummaryThe President &amp; CEO is the chief mobilizer, ambassador, and strategist for UWLS. This leader will inspire trust, build authentic relationships, and drive measurable community impact. Working closely with the Board of Directors, donors, partners, and staff, the President &amp; CEO will expand UWLS’s reach and resources to address pressing local needs.The ideal candidate is a visionary fundraiser, relationship-builder, and board partner who can balance strategic leadership with operational excellence.Key Responsibilities:Community Impact &amp; Relationship Building<ul><li>Serve as the visible face of UWLS, cultivating trust and credibility with donors, volunteers, government leaders, businesses, nonprofits, and residents.</li><li>Build and sustain cross-sector partnerships to advance initiatives in food security, disaster recovery, health equity, youth opportunity, and financial stability.</li><li>Champion diversity, equity, inclusion, and belonging in all community engagement efforts.</li></ul>Fundraising &amp; Resource Development<ul><li>Lead fundraising strategy, setting ambitious goals and diversifying revenue streams through campaigns, corporate partnerships, grants, and innovative giving models.</li><li>Personally cultivate and solicit major donors, foundations, and corporate partners.</li><li>Promote a culture of philanthropy across staff and board, ensuring fundraising is a shared responsibility.</li></ul>Board Engagement &amp; Strategic Leadership<ul><li>Partner with the Board of Directors to set vision, strategy, and measurable goals.</li><li>Serve as the principal resource to the Board, ensuring strong governance practices and alignment with UWLS’s mission.</li><li>Provide transparent reporting and ROI analysis of programs, events, and fundraising initiatives.</li><li>Perform other strategic and organizational duties as assigned by the Board of Directors.</li></ul>Organizational Management<ul><li>Build and lead a high-performing, mission-driven team; recruit, develop, and retain top talent.</li><li>Ensure fiscal integrity, budget compliance, and risk mitigation in partnership with the CFO/finance team.</li><li>Foster a collaborative, accountable, and inclusive workplace culture.</li></ul>Candidate Profile<ul><li>Proven fundraiser with a track record of securing significant philanthropic and corporate support.</li><li>Relationship-oriented leader skilled at building authentic connections across diverse communities.</li><li>Board-savvy executive experienced in governance, strategy, and partnership with volunteer leadership.</li><li>Strong communicator with public speaking, media, and advocacy skills.</li><li>Demonstrated success in nonprofit or mission-driven leadership roles, ideally with experience in health, education, financial stability, or disaster recovery.</li><li>Bachelor’s degree required; advanced degree or equivalent experience preferred.</li><li>Minimum 7–10 years of senior leadership experience.</li></ul>Compensation &amp; BenefitsUnited Way of Lake &amp; Sumter Counties offers a competitive annual salary range of $120,000 to $130,000, determined by factors including the applicant’s knowledge, skills, experience, position, equity, and market. In addition, the comprehensive benefits package includes:<ul><li>Health insurance</li><li>Retirement plan</li><li>Paid time off</li><li>Professional development opportunities</li></ul>There is also an opportunity for a performance-based bonus contingent on organizational and individual performance.Application Process &amp; Recruitment TimelineInterested candidates should submit a cover letter, resume, and statement of salary preference. Applications will be reviewed on a rolling basis until the position is filled.Projected Timeline (Flexible and Subject to Change):<ul><li>December 8 – January 9: Job Posted (Open Application Period)</li><li>January 8 – January 9: Rolling Prescreening Interviews</li><li>January 12 – January 16: First Round Panel Interviews</li><li>January 19 – January 23: Second Round Panel Interviews</li><li>January 26 – January 30: Final Candidate Selected</li><li>February 2 – February 6: Offer Finalization</li><li>March – Start Date and Onboarding</li></ul>Equal Opportunity EmployerUnited Way of Lake &amp; Sumter Counties is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. We value diversity and are committed to creating an inclusive environment for all employees and community members.

President & Chief Executive Officer (President & CEO) - United Way of Lake & Sumter Counties

The Vice President of Impact Services provides leadership and overall direction to 211 Northwest Florida and the community impact work of United Way of West Florida. This position is responsible for the planning, development, management and implementation of strategies and investments to help improve programs and services to fulfill UWWF’s Mission, Vision, and Priorities. The VP of Impact Services ensures training curricula, policies, and processes are in place that meet 211, 988, and Veteran Support Line accreditation standards. The VP of Impact Services is a member of the UWWF leadership team, and as such works to further the mission of UWWF and to help the organization become a thriving United Way while achieving community level change.&nbsp;Main Job Tasks and Responsibilities:&nbsp;211/988/Veteran Support Line&nbsp;Maintains up to date knowledge and understanding of community resources and works with the Resource/Data Operations Manager to ensure the resource database is updated as needed, and at least once a year.&nbsp;Provides timely and regular reports to the UWWF Board of Directors, funders, United Way of Northwest Florida, United Way Emerald Coast, Inform Florida and other key partners.&nbsp;Ensures training, monitoring and scheduling systems are in place for 211/988 staff and structure.&nbsp;Maintains system for a disaster activation of staff and volunteers. Authorizes overtime as needed. Works with United Way Worldwide and United Way of Florida for help engaging other 211s to take calls when call volume greatly exceeds 211 Northwest Florida’s capacity. &nbsp;The intensity of the disaster may determine working at an alternative location, including the Emergency Operations Center (EOC).&nbsp;Maintains working knowledge of all telephone and call center equipment and software including: &nbsp;VisionLink, other necessary databases, and softphone headsets; and backup administrators of the telephone system.&nbsp;Maintains working knowledge of information and referral software (VisionLink, C.A.N., WebEOC and others).&nbsp;With input from the Center Director, identifies annual equipment and software demands, arranging for upgrades and/or replacements.&nbsp;Ensures 211 maintains website synchronization (VisionLink, Go-Daddy domains, and email accounts for remote access).&nbsp;Strengthens partnerships in the counties where 211 operates.&nbsp;Works with VP of Philanthropy and Communications and CEO to identify additional funding sources for 211.&nbsp;Working with the 211 Center Director, evaluates system for continuous improvement to accelerate the impact and growth of 11.&nbsp;Works with Marketing on strategic messaging for 211.&nbsp;Seeks opportunities to educate the public regarding 211 via oral and written methods.&nbsp;Community Impact&nbsp;Provide leadership, supervision and evaluation to direct reports and monitor their leadership of staff.&nbsp;Research and identify innovative initiatives to benefit Escambia and Santa Rosa counties as it relates to impact services.&nbsp;&nbsp;Identify opportunities for collaboration and partnerships to improve the quality of life of Escambia and Santa Rosa County residents, establishing UWWF’s visibility, involvement and leadership in UWWF’s focus areas of youth opportunity, healthy community, financial security and disaster resilience.&nbsp;Work with the team to manage or oversee community initiatives, such as Healthy Schools Escambia, VITA, and Achieve Escambia, providing strategic direction and coordinating program components.&nbsp;Assist with resource development for community initiatives, including but not limited to foundation, state, and federal grants.&nbsp;Assist in setting vision and priorities and defining outcomes for UWWF’s internal programs&nbsp;Conduct research, gather data, conduct focus groups, and prepare reports on critical community issues and community needs.&nbsp;Identify and monitor key indicators that measure the effectiveness of UWWF’s community impact work.&nbsp;Provide for the analysis and maintenance of data necessary for planning and reporting.&nbsp;Work closely with Resource Development and Marketing teams to ensure consistent messaging, information sharing and collaborative planning that strengthens United Way initiatives. &nbsp;&nbsp;Develop and manage annual department budgets.&nbsp;Community Investment&nbsp;Work with staff to manage and facilitate community investment process.&nbsp;Assist with recruitment and training of community investment volunteers, ensuring representation from a variety of sectors within the community.&nbsp;Ensure a community investment framework that relies on data to support priorities.&nbsp;Oversee &nbsp;training and support to partners to ensure outcomes are met.&nbsp;Assist with evaluation of agency progress towards goals and outcomes.&nbsp;Work with Community Investment Committee and staff to strategically review and revise the community investment process to ensure continuous improvement&nbsp;Certifications:&nbsp;Pass all required FEMA (online) and classes (Incident Command System) Series 100-800 in preparation for functioning at the Emergency Operations Center during a disaster.&nbsp;Obtain/maintain AIRS certification in Information and Referral and Resource Specialist.&nbsp;

United Way of West Florida

United Way of Escambia County

VP of Impact Services

Purpose of Position:&nbsp;United Way of Northeast Florida (United Way) seeks a dynamic, mission-driven, and collaborative leader to serve as Vice President of Crisis and Community Navigation- a newly restructured, integrated crisis response hub that unites 211, 988, first responders, and veteran support services under one umbrella. This executive leader is responsible for building a proactive, integrated community support system that ensures individuals and families can access critical health and human services. This innovative center serves as the region’s front door for individuals and families in crisis, connecting them to vital community resources and real-time support.The Vice President will lead the center’s operations, strategic vision, and collaborative partnerships to create a closed-loop system&nbsp;that improves outcomes for people experiencing mental health, housing, financial, and behavioral health crises.&nbsp;Key Responsibilities and Essential Functions:&nbsp;Strategic Leadership:The Vice President, Crisis and Navigation Services plays a key strategic role in partnership with the Community Impact team and across the organization and clearly articulates the vision, role, scope and impact of United Way’s Crisis and Navigation Services portfolio of initiatives and investments. This position is a member of the executive leadership team and not only manages internal programming and investments but also plays a key role in working with funders, corporate leaders, the business community, the not-for-profit sector and the citizenry of our community to ensure that families have access to the resources needed.&nbsp;This strategic leader will work collaboratively with the executive team and the Board of Directors in strategy oversight for the organization in addition to crisis and navigation services.&nbsp;Strategic Leadership and Vision<ul><li>Provide leadership to initiatives that support United Way’s ALICE Promise, outcomes and goals, including 2-1-1, 988, Mission United, and any other emerging initiative related to Crisis and Navigation Services.</li><li>Anticipate emerging community trends and build responsive, future-ready systems for crisis and resource navigation.</li><li>Lead the strategic development and execution of United Way’s Crisis and Navigation Services in alignment with United Way’s mission and values.</li><li>Lead the seamless integration of 211, 988, and veteran support services within the Crisis and Navigation Services model.</li><li>Champion continuous improvement and innovation in service delivery models, technology systems, and data-driven decision-making.</li><li>Serve as spokesperson for Crisis and Navigation Services and represent United Way at local, state, and national forums on crisis response.</li><li>Continuously assess, analyze, and benchmark business models within the United Way network and other networks to support development and refinement of effective, innovative operations.&nbsp; &nbsp;</li><li>In tandem with Resource Development, leverage or secure additional funding to support efforts related to Crisis and Navigation Services initiatives.&nbsp;</li><li>Ensure proper management of all budgets, including grants, associated with initiatives.</li><li>Serve as point person on internal and external committees to help ensure alignment and leadership throughout NE Florida; ensure United Way is known as the go to organization and subject matter expert in Healthy Communities.</li><li>Develop and maintain successful community partnerships and collaborations that help to scale resources and impact.</li><li>Maintain strong relationships with emergency responders, local governments, mental health providers, veteran organizations, and nonprofit partners.</li><li>Convene key stakeholders to align resources and establish system-wide crisis response protocols.</li><li>Co-lead collaborative community initiatives focused on mental health, housing stability, access to healthy food, transportation, and crisis prevention.&nbsp;</li></ul>Operational Oversight and Program Management<ul><li>Oversee daily operations of the Crisis and Navigation Services, ensuring 24/7 service delivery that is high-quality and responsive to the needs of Northeast Florida.</li><li>Ensure 211 and 988 contact centers meet or exceed accreditation, compliance and quality standards (Inform USA, Lifeline, HIPPA, U.S. Department of Veteran Affairs, Vibrant, state and local contracts, etc.).</li><li>Lead the adoption and ongoing management of the Crisis and Navigation Services’ integrated technology platform, ensuring secure data-sharing and streamlined referrals.</li><li>Oversee Mission United services, ensuring effective support for veterans, active-duty service members, and military families.</li><li>Ensure quality assurance, compliance, and continuous improvement across all service lines.</li><li>Monitor call volumes, community needs, and workforce performance to inform staffing and resource deployment.</li><li>Foster a culture of empathy, excellence, trauma-informed care, and data-driven results.</li><li>Provide professional development, coaching, and support to grow internal leadership capacity.</li><li>Provide strategic input and vision to support fundraising and multi-year investment strategies in cohesion with Resource Development and -Community Impact.</li><li>Partner with the Marketing and Communications team to build awareness of the Crisis and Navigation Services’ services and impact.</li></ul>Financial and Contract Management<ul><li>Oversee budgets, contracts, grant management, and public funding compliance.</li><li>Partner with Resource Development and Strategic Grants Manager to secure diversified funding streams and cultivate funders.</li><li>Drive outcomes measurement, reporting, and accountability.</li></ul>Technology, Data and Analysis<ul><li>Experienced in utilizing technology, data systems and analysis to drive business -results.&nbsp;</li><li>Responsible for developing and implementing systems that will help United Way and the broader community understand current community needs and conditions.&nbsp;</li><li>Scale impact and help create a culture that understands and values data and analysis.&nbsp; &nbsp;</li><li>Use data and analysis to lead and drive communication, engagement, advocacy and mobilization around basic needs and related issues.</li><li>Partner with the Community Impact (CI) Team in developing the Priority Goals agenda by sharing data, analysis, trends and emerging issues.&nbsp; &nbsp; &nbsp; &nbsp;</li><li>Identify opportunities to seed innovative approaches to basic needs.</li><li>Create sets of, analyze, and communicate data for and to key stakeholders, internal and external, as it relates to Crisis and Navigation Services and Healthy Communities work.</li><li>Lead coalition of Basic Needs partners with goal of driving results, identifying opportunities, and developing/implementing new initiatives.</li></ul>Disaster Relief Efforts&nbsp;<ul><li>Provide leadership internally and externally in times of crisis ensuring that all stakeholders are connected and communicate effectively.&nbsp;</li><li>Lead mobilization efforts in partnership with United Way internal departments, key funders, organizations, grass roots community leaders, government and the faith community as liaison and leader to maximize resources and impact.&nbsp; &nbsp;</li><li>Serve as lead staff person for United Way’s disaster relief efforts including the First Coast Relief Fund.</li><li>Serve as liaison to community’s Voluntary Organizations Active in Disaster (VOAD), Northeast Florida (NEFL) Long Term Disaster Recovery groups, City of Jacksonville’s Emergency Operation Center.</li><li>Assist United Way in its communications to internal and external stakeholders of ongoing efforts.</li><li>Ensure proper management of fiscal reporting and budgets to appropriate stakeholders.</li></ul>Communication – In partnership with Marketing and Communications ensure that a robust communication/marketing plan is developed and executed to raise awareness of mental health and financial stability issues, successes, and opportunities. Provide leadership in communicating with internal and external stakeholders.&nbsp;Advocacy/Public Policy - Identify and monitor legislation pertaining to issues that impact United Way’s community health and financial stability work; build relationships with key elected officials to help support long term efforts and to position United Way as a subject matter expert and resource.&nbsp;Working with Community Partners – Coordinate research and other activities with initiative partners to minimize redundancies and align strategies and actions, including conducting individual outreach and education as needed. Coordinate with other projects and coalitions in the same field to maintain a full understanding of the current landscape of local and regional activities. Build and maintain relationships with community partners.<ul><li>Perform other such duties as may be assigned by the supervisory team.&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to ensure an efficient and cooperative environment.&nbsp;&nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree required in Public Administration, Nonprofit Management, Social Services, Social Work, Health Administration, or related field; Master’s degree preferred.</li><li>Minimum of 7-10 years of progressive leadership experience in nonprofit, social services, emergency response sectors or public health.&nbsp;Demonstrated experience working with complex systems’ initiatives and community-based approaches with a goal of community-level improvement.&nbsp;</li><li>Demonstrated success managing complex, multi-program operations, preferably including crisis contact centers or emergency response services.</li><li>Proven track record leading government-funded programs and contractual performance.</li><li>A strategic thinker and innovative problem solver, flexible and capable of adapting to changing priorities.&nbsp;</li><li>Direct experience with 211, 988, Lifeline, VA/military systems, or integrated navigation programs strongly preferred.</li><li>Proven experience managing multi-disciplinary teams and complex service delivery systems.</li><li>Experience with local and state advocacy and policy efforts.</li><li>Professional grant management experience, coordinating activities and requirements related to government-funded grants.&nbsp;</li><li>Strong written and verbal communication skills, including interpersonal and public speaking skills and experience with diverse populations and multiple constituencies.</li><li>Ability to understand data sets and data analysis to make strategic recommendations and decisions for the Crisis and Navigation Services that aligns with organizational strategy.</li><li>A demonstrated commitment to a culture of organizational excellence.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource files.</li><li>High emotional intelligence, resilience, and mission-driven leadership.</li><li>Ability to work with minimal supervision aligning with strategy, mission and executive leadership.</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening.&nbsp;</li><li>Staff members who drive a vehicle on United Way business must have reliable transportation, provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 4% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in&nbsp; downtown Jacksonville with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to drive, sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;This job description reflects the general duties and responsibilities necessary to fulfill the role of Vice President of United Way of Northeast Florida’s Crisis and Navigation Services. Additional duties may be assigned as needed to meet organizational goals and objectives.&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Vice President of Crisis & Community Navigation

3 Leadership / Executive Board Jobs in Florida