field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

OVERALL PURPOSE OF THIS ROLE: To provide administrative assistance and communications support to the planning body for the Orlando Service Area (Brevard, Lake, Orange, Osceola, &amp; Seminole).KEY ACCOUNTABILITIES:<ol><li>Provide routine secretarial support for the Planning Council Support including: word processing, printing, copying, faxing, filing, publishing and mailing of correspondence. </li><li>Generate, edit and share daily social media content (original text, images, video, or HTML) that is creative, engaging, builds meaningful connections, and encourages members to take action. </li><li>Build and execute social media strategy for increasing online engagement through e-mail, newsletters, texting, and the Planning Council website.</li><li>Monitor approved planning body communication channels for public comment, letters of support requests, and new member applications. </li><li>Transcribe and distribute meeting minutes at planning body, committee, provider, and other applicable meetings. </li><li>Coordinate with planning body members to obtain approvals and ensure receipt of planning body meeting materials to the designated County representative.</li><li>Maintain copies of all written and electronic records, including meeting notices, monthly calendars, minutes, audio recordings, and attendance sheets.</li><li>Update the monthly attendance roster for all planning body meetings and generate data for internal volunteer engagement reporting. </li><li>Coordinate all meetings affiliated with the Planning Council Support including preparation of materials, reserving meeting rooms, meeting room set-up/clean-up, ordering food, securing vendors, and coordinating transportation for planning body members.</li><li>Maintain an e-mail/distribution list of local service providers, members of the public, and Planning Council members for distribution purposes</li><li>Develop staff reports and prepare consolidation of reports for use by appropriate staff, consultants, and other interested parties. </li><li>Identify and schedule presenters for the Ryan White Community Meeting on topics relevant to people with HIV and issues impacting the system of care. </li><li>Provide support to the Planning Council for events, outreach, and recruitment activities. </li><li>Aid in the preparation of the annual data presentation, priority setting, and resource allocation process for the Orlando Service Area.</li><li>Respond to requests for information from the public pertaining to Planning Council business.</li><li>Assist the Planning Council Support Manager and Coordinator with providing technical assistance to planning body members as needed.</li><li>Maintain inventory of all Planning Council Support supplies.</li><li>Assist the Planning Council Support Coordinator with maintaining Planning Council member’s conflicts of interest and with the completion of planning body member appointment process and reappointment process.</li><li>Identify, oversee, and/or support innovative special projects that enhance the productivity and efficiency of the Planning Council, department and organization. </li><li>Contribute to the overall organizational success by performing other duties and responsibilities as assigned.</li></ol>ATTRIBUTES &amp; BEHAVIORS:<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li><li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li><li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of HFUW and the greater network.</li></ul>EDUCATION AND EXPERIENCE:<ol><li>High school diploma or equivalent. Associate’s degree preferred.</li><li>At least two years of experience performing administrative tasks preferred. </li><li>Intermediate proficiency using computer applications such as Microsoft Word, Excel, Power Point, Outlook, Microsoft Teams, SharePoint, and WebEx. </li><li>Ability to record/transcribe clear and concise minutes.</li><li>Excellent writing, editing, presentation and communication skills.</li><li>Experience working with social media and WordPress preferred.</li><li>Prior experience with HIV/AIDS related organizations preferred.</li><li>Knowledge of HIPAA guidelines preferred.</li><li>Positive attitude, detail and customer-oriented with good multi-tasking and organizational ability.</li><li>Ability to handle multiple high volume tasks or projects.</li><li>Ability to work alternate schedules which may include evenings and weekends.</li></ol>PHYSICAL DEMANDS:Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 25 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer. Demands also involve protracted concentration.  Reliable transportation and valid driver’s license required.  Job involves frequent interactions with internal and external customers, and routinely intense public contact.

Planning Council Support Specialist

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.  </li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul>* All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!   Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium.   Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.   401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.   Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.  Full-time employees start accruing vacation time (2 weeks your 1st year), sick time (1 day/mo.), and personal time (2 days/year) off upon hire, with generous carry over and accruals.   Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!  The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car.   Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

2 heart-florida-united-way Jobs