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United Way of Greater High Point Mission
United Way of Greater High Point, Inc. develops community resources and partnerships that support a broad array of critical health and human service needs in our community. Resources are focused on community impact programs that promote and improve education, financial stability, and health in Greater High Point.
Campaign Associate: Responsible for developing, and executing, and achieving the organization’s fundraising and relationship management objectives within a portfolio of workplace accounts. In addition, is responsible for direct mailing projects. This position performs managerial, sales, database tasks to support the mission of United Way of Greater High Point.
Key Areas of Responsibility:
<ul><li>Manage and engage with key volunteer leaders in the implementation of strategies within assigned accounts while providing optimal support and customer service.</li>
<li>Develop a comprehensive understanding of the history, corporate culture, operating rhythms, etc. of assigned corporations, developing personalized and differentiated approaches to each client and its constituents.</li>
<li>Build awareness of UWGHP, its mission, fundraising, and recruitment needs by educating employees and corporations on the positive benefits of their time and resources dedicated to UWGHP, solidifying the relationship between the individuals, UWGHP, and their communities.</li>
<li>Assist in attracting and retaining new business and donors</li>
<li>Foster relationships with corporate leaders/senior management of all workplace campaigns</li>
<li>Maintain and update donor records using Andar database</li>
<li>Handles E-pledge process (Online giving platform)</li>
<li>Introduce and develop workplace fundraising best practices within accounts to increase engagement with UWGHP and deepen the commitment of the corporations and their employees.</li>
<li>Responsible for Professional and Healthcare solicitation mailings</li>
<li>Other duties as assigned</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor’s degree required.</li>
<li>2 years previous experience in a fundraising, development, sales, communication and/or public relations capacity is preferred.</li>
<li>Advanced computer skills, including experience with Microsoft Office products (specifically Outlook, Word, Excel, PowerPoint) and cloud-based applications required.</li>
<li>Excellent people skills, negotiation, analytical, organizational, project and time management skills.</li>
<li>Demonstrated strong written and verbal communication skills required, including public speaking and presentation skills.</li>
<li>Initiative-taker.</li>
<li>Ability to multi-task and make sound decisions quickly and accurately.</li>
<li>Ability to analyze and understand financial and statistical data</li>
<li>Strong time management skills and ability to manage multiple priorities</li>
<li>Must be able to work nights, weekends when necessary</li>
<li>Ability to lift up to 20 pounds.</li>
<li>Reliable personal transportation required.</li>
</ul>Competencies: Communication Skills, Relationship Building, Flexible, Accountability, Technologically Proficient, Collaborator

United Way of Greater High Point

Campaign Associate

ABOUT US United Way of San Antonio and Bexar County is dedicated to improving people’s lives by helping individuals and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes, and investing in programs and initiatives that help those in need and prevent problems from happening in the first place. Improving quality of life and advancing the greater good involves focusing in four Impact areas: 1) preparing children for kindergarten 2) encouraging students to graduate and reach their full potential 3) helping individuals and families become self-sufficient, and 4) providing a safety net of services for those in crisis. JOB SUMMARY 2-1-1 Call Specialists effectively identify needs and provide comprehensive information &amp; referral, stabilization, and crisis intervention services to callers and community members via telephone, face-to-face, and written communication. The position requires the ability to provide non-judgmental support and empathy to individuals experiencing critical situations. Service users may be seeking basic needs (ex: food/housing/medical care), seasonal programs, self-sufficiency programs (ex: job search assistance/financial literacy), mental health support (ex: counseling/psychiatric services/support groups), or crisis intervention (ex: domestic violence prevention/suicide prevention).  Being part of the State’s emergency communications system, 2-1-1 Call Specialists relay directives and resource information to individuals impacted by natural or man-made disasters.  As a contact center that operates 24 hours a day, 7 days a week, 2-1-1 Call Specialists are required to be available to work different shifts or rotate shifts with co-workers. Shifts may be scheduled for daytime, evening, weekend, or holiday hours.  PAY $15.00 per hour &amp; $16.00 for overnight shiftsDUTIES AND RESPONSIBILITES Direct Information &amp; Referral (I&amp;R) Service Provision <ol><li>Provide exceptional customer service as first point of contact with the United Way of San Antonio &amp; Bexar County’s 2-1-1 by providing comprehensive information &amp; referral services and crisis intervention services as necessary </li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s) </li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way </li><li>Accurately assess caller’s needs and engage in collaborative problem solving to prioritize and develop an action plan without offering advice or opinions </li><li>Provide follow-up and advocacy services as necessary to community members  </li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality </li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles </li><li>Use technology (CISCO, VOIP, &amp; live chat) to interact with clients  </li><li>Demonstrate a commitment to the UWSA mission statement and Code of Ethics in all interactions with coworkers and constituents </li></ol>Crisis Intervention Services  <ol><li>Provides crisis intervention services by assisting the client to move from an emotional state to a cognitive state, and creating safety plans as needed </li><li>Provides crisis intervention services telephonically, face-to-face, and at outreach events as necessary  </li></ol>Service Utilization Documentation <ol><li>Conduct complete and accurate interviews and capture all required data into I&amp;R software(s) at 95% accuracy/completion rate  </li></ol>EDUCATION AND EXPERIENCE <ul><li>Bachelor’s Degree Preferred, however, in lieu of a degree </li><li>A minimum of four (4) years’ work experience in a related field and a High School Diploma or GED Certificate; OR </li><li>A minimum of two (2) years if call center experience of social service delivery and a High School Diploma or GED Certificate </li><li>Ability to work effectively under stress. Maintains productivity and composure under pressure. </li><li>Comfortable working in a fast-paced environment.  </li><li>Adapts readily to changes </li><li>Ability to use good judgment and assessment techniques.</li></ul>KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION<ul><li>Professional demeanor.</li><li>Self-motivated and creative.</li><li>Ability to work effectively under stress. Maintains productivity and composure under pressure.</li><li>Comfortable working in a fast-paced environment.</li><li>Adapts readily to changes.</li><li>Ability to use good judgment and assessment techniques.</li><li>Demonstrated independent decision-making and problem-solving ability.</li><li>Excellent verbal and written communication skills.</li><li>Attention to detail in a multitasking environment.</li><li>Proficient in Microsoft Office Suite.</li><li>Competent with Adobe Products Suite, preferred.</li></ul>UNITED WAY COMPETENCIES X        Core Competencies (all United Way Professionals):Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand StewardWORK ENVIRONMENT<ul><li>Shifts are conducted in-person in our contact center.</li><li>Shifts may include, but not be limited to, evening, weekend, or holiday hours for up to a maximum of 29 hours per week.</li><li>Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.</li><li>extended work on personal computing equipment and telephone, and occasional use of a multi-function printer and calculator.</li><li>Client-driven, team-oriented workplace</li><li>Reliable personal transportation is required.</li></ul> PHYSICAL DEMANDS<ul><li>Sedentary work on a PC; sitting for extended periods of time, routinely.</li><li>Exposure to glare from a computer, regularly.</li><li>Perform repetitive tasks, i.e., typing and texting, routinely.</li><li>Movement within the office and during external meeting and events, occasionally.</li><li>Bends, stoops, twists, crouches and crawls, occasionally.</li><li>Lift, Move and Exerts up to 25 lbs. of force, occasionally.</li></ul>The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.APPLYTo submit your application visit <a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-</a> <a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.</a><ul><li>Applications WILL NOT be accepted via email.</li><li>Contact <a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org </a>should you experience problems submitting your application.</li></ul>United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | <a href="http://www.unitedwaysatx.org/" target="_blank">www.unitedwaysatx.org</a>

United Way of San Antonio and Bexar County

Part-Time 211 Call Specialist, Variable Shifts

Lakes Area United Way (LAUW) unites people, resources and ideas to enhance lives in the Lakes Area.Our Board of Directors is seeking LAUW’s next Executive Director to lead the organization and continue our positive momentum and purpose, and to grow our future impact within the communities we serve. At LAUW, we have refreshed our strategy and operations to succeed in the evolving nonprofit world. The organization has an energetic and skilled team who are excited to build on this momentum from our office in Brainerd, Minnesota.Salary Range:  $60,000 - $70,000General Position Summary:Lakes Area United Way (LAUW) is seeking a visionary and motivated individual to lead our organization’s fundraising efforts, community engagement, administrative activities and daily operations. If you are a dynamic relationship-builder who believes in strengthening community ownership and connecting donors to people and organizations by creating opportunities for engagement, LAUW could be the place for you to grow your career and have a positive impact on people throughout our Lakes Area communities across Crow Wing, Cass, and Aitkin Counties.With oversight from the Board of Directors, the President/CEO works collaboratively with private, public, corporate and governmental organizations to advance the organization and fulfill our purpose – to improve lives by mobilizing the caring power of our community.Key Responsibilities:Community Involvement and Impact<ul><li>Be the face, voice and heart of LAUW across our community.</li><li>Work closely with key stakeholders to develop a vision, strategies and goals to improve lives within our community, emphasizing LAUW’s key focus areas.</li><li>Develop, cultivate and maintain relationships with key leaders and groups across the nonprofit, corporate and government sectors.</li><li>Embrace active community leadership and involvement in community planning activities with organizations such as city and county governments, chambers of commerce and area public schools.</li><li>Be a catalyst for LAUW to serve and unite the community as a convener, facilitator and collaborator among nonprofits, industry and government.</li><li>Develop key metrics and indicators to assess LAUW and partner agency progress in meeting strategic objectives and community needs.</li></ul>Organizational Leadership<ul><li>With the highest integrity, oversee the organization’s operational and fiscal activities, including budgets and audits, and comply with policies set by the Board of Directors.</li><li>Develop and deliver on organizational goals, including strategies for successful fundraising and engagement.</li><li>Build and lead high-performing, collaborative teams, including direct supervision and coaching of staff.</li><li>Model and promote a culture of fundraising and innovation.</li><li>Assure compliance with all United Way member requirements, IRS reporting, state and local reporting and all other applicable regulatory requirements.</li><li>Maintain or exceed the ethical standards of United Way Worldwide.</li></ul>Board Relations<ul><li>Reports to the Board of Directors,  leads Director orientation, and facilitates/leads Board development.</li><li>Prepare and submit annual budget for approval; administer/implement the approved budget.</li><li>Provide regular updates, including at Board meetings, on:<ul><li>Progress toward the objectives and measures of LAUW strategies</li><li>Agency financial performance</li><li>Impact of partner nonprofits</li><li>Trends affecting community needs, fundraising and operations</li><li>Bylaws and policy interpretation/questions</li></ul></li></ul>Resource Development<ul><li>Provide leadership and coordination of all fundraising activities, including annual workplace and individual campaigns, fundraising events, corporate sponsorships, grants, and donations.</li><li>Act as the primary contact for LAUW with local businesses, industries, and individual donors.</li><li>Identify, cultivate and solicit prospective donors and key leaders of new corporate partners.</li><li>Identify and pursue grant funding opportunities, and ensure compliance with performance and reporting requirements for awarded funds.</li><li>Leverage personal and professional contacts and relationships into fundraising opportunities.</li><li>Embrace stewardship, accountability and recognition of community and donor support.</li></ul>Partner Nonprofit Relations<ul><li>Engage with partner nonprofit organizations to promote mutual success with LAUW.</li><li>Monitor performance metrics of financial allocations and compliance with United Way requirements, initiating partner nonprofit reviews when necessary.</li><li>Facilitate collaboration and joint planning among partner agencies.</li></ul>Education/Experience:<ul><li>A minimum of two years in an organizational leadership position is required.</li><li>Bachelor’s degree in business, social services, education, administration or another relevant field is preferred.</li><li>Significant experience with charitable nonprofits in paid staff and/or volunteer roles.</li><li>Ability to engage with diverse constituencies ranging from nonprofit clients, nonprofit representatives and volunteers/donors to community and corporate leaders.</li><li>Ability to effectively oversee the planning and execution of major fundraising efforts, donor engagement programs and related events.</li><li>Experience with the United Way model and partner nonprofits is preferred.</li></ul>Skills:<ul><li>Knowledge of principles and practices of fundraising is required.</li><li>Creative ability to “tell the story, connect the dots and inspire others” is required.</li><li>Strong oral, presentation and written communication skills are required.</li><li>Budget development and organizational management experience are required.</li><li>Strong supervision and leadership skills are required.</li><li>Ability to effectively communicate with diverse constituencies, facilitate discussions and lead problem-solving efforts.</li><li>Demonstrated proficiency in stakeholder and relationship management.</li><li>Strong experience as a convener and facilitator of diverse constituencies on critical community issues.</li><li>Outstanding collaboration skills.</li><li>Excellent organizational skills, including strategic planning, establishing organizational objectives and creating performance standards/metrics.</li><li>High energy level with excellent interpersonal skills and the ability to simultaneously manage multiple complex projects.</li><li>Ability to inspire commitment among staff, volunteers and donors.</li><li>Willingness and ability to work side-by-side with staff and volunteers to complete projects.</li></ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>Ready to become part of our mission? Join LAUW - where your ideas and actions make a difference.In an effort to model equitable hiring practices, LAUW strives to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000 - $70,000/year. At LAUW, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with local businesses, partner agencies, and community organizations in building more inclusive communities. We embrace and encourage our employees’ differences that make our employees unique. As an equal opportunity employer, we want to empower all our teammates to succeed and grow. Please let us know if you require accommodation at any point during the recruitment process. We will be happy to assist.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.LAUW provides reasonable accommodations to qualified individuals with disabilities.LAUW offers of employment are contingent upon the ability to complete a background investigation successfully. Background investigation components can vary depending on specific job criteria. LAUW will consider employment-qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

Lakes Area United Way

Executive Director for Lakes Area United Way

Job Title:  Manager, Major Gifts                                                                                        Status:  Full-Time 
	Department:  Resource Development                                                                             Grade:  Management 
	 
Date Prepared:  01/08/2024                                                                                              FLSA Status:  Exempt

	SUMMARY 
	This position is responsible for the management of individual donor engagement which includes the following groups:  Community Gifts, Leadership Society, Major Gifts, Planned Giving, and the supervision of staff assigned to manage these donor groups.  Develop, manage, and implement effective strategies and tactics to cultivate new relationships, increase donor engagement, and in turn increase financial contributions from strategic donor groups to United Way’s annual campaign.  Provide professional customer care to individual donors and volunteers, ensuring quality follow through and overall satisfaction.  This position reports to the Vice President, Resource Development.
	RESPONSIBILITIES 
	Include the following, but are not limited to:
	DIVISON MANAGEMENT
<ul><li>Monitor staff performance to strategic goals/expectations and provide timely coaching &amp; feedback.</li>
<li>Assist staff in identifying and managing top prospects within their assigned portfolios.</li>
<li>Manage staff projects and committees as assigned as well as special assignments required by other divisions.</li>
<li>Remain current by having up-to-date knowledge of internal support processes.</li>
<li>Provide regular and timely communication with Management Team, cabinet leadership, ambassadors, and assigned volunteers.</li>
<li>Staff projects and committees as assigned, as well as special assignments with other divisions as required by Vice President – Resource Development.</li>
<li>Working closely with staff to oversee management and production of the annual leadership society donor recognition publication process and ensure that donor and company information is accurate for over 5,000 names as well as monthly Leadership Newsletter.</li>
<li>Lead a cross-departmental work group to ensure that all individual solicitations are timely and appropriate.</li>
<li>Manage the acknowledgement process of individual donors so that all thank you correspondence is thoughtful, timely and accurate.</li>
<li>Execute multi-year gift procurement strategy aligned with United Way’s Key Initiatives</li>
<li>Refocus public perception of United Way from a three-month campaign to a year-round community impact leader in communications and interactions with customers.</li>
</ul>
	EXPECTED OUTCOMES 
	Increase the contribution and engagement level of individuals within the above donor segments.  Integrate all aspects of United Way’s development strategy in work plans.  Demonstrate effective division leadership.  Effectively communicate United Way’s value add to all constituents.
	TOCQUEVILLE SOCIETY PROGRAM MANAGEMENT
<ul><li>Manage portfolio of Jane Bradley Pettit Society members, Tocqueville Donors, and Prospects.</li>
<li>Identify, cultivate, solicit, and steward major gift donors ($10,000+) inside and outside the workplace.</li>
<li>Design the strategy to recruit, cultivate and/or steward major gifts donors and qualified prospects by using marketing materials, working with other Resource Development staff, planning events and other engagement opportunities.</li>
<li>Work collaboratively with Resource Development Account Managers to identify major gifts prospects from the Workplace Campaign.</li>
<li>Work closely with Tocqueville Society Cabinet members.</li>
<li>Oversee the Major Gifts Communications calendar and timeline, as well as other key communication to donors from United Way leadership.</li>
</ul>
	EXPECTED OUTCOMES 
	Build and maintain relationships with current and prospective Tocqueville Society members providing excellent customer service. 
	Effectively communicate United Way’s value-add to all constituents.  Increase revenue from major donor base.
	PLANNED GIVING PROGRAM MANAGEMENT
<ul><li>Help to identify planned giving prospects and coordinate their solicitation.</li>
<li>Working closely with Planned Giving lead, develop effective planned giving strategies as well as identify opportunities to promote unique planned giving opportunities and transformational gift vehicles.</li>
<li>Help to develop process for maintaining relationships with current Legacy Society Members including annual touch points. </li>
</ul>
	EXPECTED OUTCOMES 
	Implementation of strategies to demonstrate growth of the overall Planned Giving program by building and maintaining relationships with current and prospective Planned Giving prospects by providing excellent customer service.
	PERFORMANCE STANDARD  
	All United Way information is held confidential.  There is no disclosure of any internal United Way strategic information, or volunteer, vendor and donor information.
	SUPERVISORY RESPONSIBILITIES 
	Manage/supervise staff responsible for the management of the following divisions: Community Gifts, Leadership Society, Major Gifts and Planned Giving. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring or effectively recommending hiring, and training support staff; planning, assigning and directing work; appraising performance and coaching; effectively recommend performance-based increases; discipline employees; handling and resolving complaints and employee relations problems.   EDUCATION &amp; EXPERIENCE REQUIREMENTS
<ul><li>Undergraduate degree related to marketing, sales, management or business, human services, or philanthropy</li>
</ul>from a four-year college or university and 7+ years fundraising or related experience
<ul><li>Understanding of marketing, sales or fundraising and high touch customer service roles, as well as general supervisory experience.</li>
<li>Understanding of non-profits, human services, and philanthropy.</li>
</ul>
	CORE COMPETENCIES
<ul><li>Mission-Focused.  The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.</li>
<li>Relationship-Oriented.  United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal.</li>
<li>Collaborator.  United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li>
<li>Results-Driven.  United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand Steward.  United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.</li>
</ul>
	ADDITIONAL SKILLS &amp; COMPETENCIES 
	Ability to apply database management software concepts to practical situations.  Proficient with computer applications such as MS Office, Word, Excel, Access, PowerPoint, ANDAR, and Internet desired.
	LANGUAGE SKILLS  
	Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups and/or boards of directors.
	MATHEMATICAL SKILLS  
	Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
	REASONING  
	Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 
	PHYSICAL DEMANDS 
	The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.</li>
<li>Specific vision abilities required by this job include close vision requirements due to computer work.</li>
<li>Light to moderate lifting is required (such as loading paper into a paper tray).</li>
<li>Ability to uphold the stress of traveling (in designated positions).</li>
<li>Regular, predictable attendance is required; including additional overtime as business demands dictate.</li>
</ul>WORK ENVIRONMENT 
	The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Moderate noise (business office with computers, phone, printers and light traffic).</li>
<li>Ability to work in a confined area.</li>
<li>Ability to sit at a computer terminal for an extended period of time.</li>
</ul>
	AMERICANS WITH DISABILITIES 
	It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended.  UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability.  UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense.  UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment. 
	EQUAL OPPORTUNITY EMPLOYER 
	It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic.  This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.  DIVERSITY, EQUITY &amp; INCLUSION STATEMENT: 
	Diversity, Equity &amp; Inclusion is a core value at United Way of Greater Milwaukee &amp; Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and equitable working environment. We believe this allows us to attract, retain the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work.
	  
	This job description indicates the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications required. The duties and/or requirements of this position may be modified, added, or deleted at any time. Other duties may be assigned.

United Way of Greater Milwaukee & Waukesha County

United Way of Greater Milwaukee and Waukesha Cnty

Manager, Major Gifts

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Part-time Community Resource Navigators for the 211 information and referral line. The Community Resource Navigators will be responsible for handling local and contract calls, providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up for 211.

United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources. 211 maintains a comprehensive database of thousands of local and national community resources that include information on services for food, shelter, utilities, health related services and more. 211 is committed to being the most trusted essential community resource to help individuals navigate the web of social services, assisting people in overcoming barriers, and addressing challenges every day.
Location: Remote
Open Shifts Weekly Hours:
<ul><li>Wednesday 9:30am – 5:30pm &amp; Friday 8:30am – 4:30pm (14 hours)</li>
<li>Sunday 10:30am – 6:30pm, Monday 10:00am – 6:00pm, &amp; Friday 10:00am – 6:00pm (22.50 hours)</li>
<li>Saturday 8:00am – 4:00pm, Sunday 7:00am – 3:00pm (14 hours)</li>
<li>Sunday 11:30am – 6:30pm, Monday 11:00 am – 6:00pm (14 hours)</li>
</ul>OVERVIEW OF RESPONSIBILITIES
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principals of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principals of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>

United Way of Greater Kansas City

211 Community Resource Navigator (Part-Time)

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral line. The Community Resource Navigators will be responsible for handling local and contract calls, providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up for 211. The working contact center shift hours are flexible based on the need for additional coverage and the Community Resource Navigator will be expected to pick up a minimum of 3 shifts per month based on the person’s general availability. Additionally, the PRN Community Resource Navigator will sign on to check communications one hour per week to stay up to date on the changes in the database, processes, or seasonal programs.

United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources. 211 maintains a comprehensive database of thousands of local and national community resources that include information on services for food, shelter, utilities, health related services and more. 211 is committed to being the most trusted essential community resource to help individuals navigate the web of social services, assisting people in overcoming barriers, and addressing challenges every day.
Status: Part-Time/As Needed
Location: Remote
Open Shifts Weekly Hours:
<ul><li>Based on personal availability and available open shifts. The ideal candidate can work a minimum of 8 hours a week during day, evening, and/or weekend hours.</li>
</ul>OVERVIEW OF RESPONSIBILITIES
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li>
<li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>Must be able to provide services respectfully alongside all diverse populations.</li>
<li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li>
<li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li>
<li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but not limited to: ServicePoint, NICE inContact, Outlook, Microsoft Suite (Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li>
<li>Bilingual Spanish is preferred but not required.</li>
</ul>The ideal candidate demonstrates: 
<ul><li>A compassionate curious communication style, especially with clients</li>
<li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li>
<li>Works to build trusting relationships with others</li>
<li>Respect in all interactions</li>
<li>Clear and effective explanation of processes in multiple ways</li>
<li>Continuous learning</li>
<li>Reflection for improvement and seeks authentic feedback</li>
<li>Eagerness to adopt best practices</li>
<li>Responds to communications in a timely manner</li>
<li>Understands the impact their actions can have on others and manages conflicts effectively</li>
<li>Cooperation and participation</li>
<li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li>
</ul>OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

211 PRN Community Resource Navigator

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral line. The Community Resource Navigators will be responsible for handling local and contract calls, providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up for 211.

United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources. 211 maintains a comprehensive database of thousands of local and national community resources that include information on services for food, shelter, utilities, health related services and more. 211 is committed to being the most trusted essential community resource to help individuals navigate the web of social services, assisting people in overcoming barriers, and addressing challenges every day.
Location: Remote
Open Shifts Weekly Hours:
<ul><li>Monday - Friday 9:30am – 5:30pm</li>
<li>Monday - Tuesday &amp; Friday 9:30am – 5:30pm, Saturday 9:00am – 5:00pm, &amp; Sunda 8:00 am – 4:00 pm</li>
<li>Sunday 11:00pm – Monday 7:00am, Tuesday – Friday 12:00am (midnight) – 7:30am</li>
</ul>OVERVIEW OF RESPONSIBILITIES
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principals of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li>
<li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>Must be able to provide services respectfully alongside all diverse populations.</li>
<li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li>
<li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li>
<li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but not limited to: ServicePoint, NICE inContact, Outlook, Microsoft Suite (Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li>
<li>Bilingual Spanish is preferred but not required.</li>
</ul>The ideal candidate demonstrates: 
<ul><li>A compassionate curious communication style, especially with clients</li>
<li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li>
<li>Works to build trusting relationships with others</li>
<li>Respect in all interactions</li>
<li>Clear and effective explanation of processes in multiple ways</li>
<li>Continuous learning</li>
<li>Reflection for improvement and seeks authentic feedback</li>
<li>Eagerness to adopt best practices</li>
<li>Responds to communications in a timely manner</li>
<li>Understands the impact their actions can have on others and manages conflicts effectively</li>
<li>Cooperation and participation</li>
<li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li>
</ul>Compensation and Benefits: United Way of Kansas City offers a competitive salary commensurate with experience, benefits package including full health and dental coverage; “unlimited flexible” vacation; 403(b) with company match; flexible office culture; employee development opportunities and a hybrid work environment. 
OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

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