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DescriptionWE LOVE WHAT MAKES YOU UNIQUEYour perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are <a href="https://www.uwgnh.org/equity-statement" target="_blank">committed</a> to addressing systemic racism and injustice in our community, our partnerships, and our practices.WHO WE ARE LOOKING FORAre you passionate about using data, technology, and organizational skills to help non-profits meet the needs of their community? United Way is seeking a Database and Gift Processing Specialist who will play a critical role in supporting United Way's fundraising operations. This position is responsible for the accurate and efficient recording of gifts and pledges from multiple donation channels, ensuring compliance with United Way and IRS standards. The specialist will maintain the integrity of donor data in our Salesforce CRM, troubleshoot discrepancies, and generate insightful reports to support our fundraising strategies.KEY AREAS OF RESPONSIBILITY<ul><li>Gift and Pledge Recording: Accurately record gifts and pledges from various sources (mail, online platforms, stock gifts, third-party vendors) in Salesforce CRM, adhering to United Way and IRS standards.</li><li>Data File Preparation: Prepare and clean data files for upload into the CRM, ensuring donor details and gift designations are accurate and complete.</li><li>Data Management and Integrity: Maintain and organize donor and constituent information within the CRM to ensure comprehensive, reliable data. Oversee data hygiene through routine checks and updates, and document procedures to streamline workflows.</li><li>Reporting: Generate accurate data reports to provide insights into fundraising performance, donor engagement trends, and campaign effectiveness.&nbsp;</li><li>Giving Platforms Management: Oversee and manage United Way's giving platforms to ensure a user-friendly, donor-centric experience.</li><li>Operational Support: Support the operational components of fundraising activities, assist in resolving gift discrepancies and collaborate with the finance team to reconcile CRM-recorded gifts with accounting systems and bank records.</li></ul>RequirementsMINIMUM QUALIFICATIONS:<ul><li>Two to three years of related work experience, preferably in a non-profit setting. &nbsp;Bachelor’s degree a plus.</li><li>Experience with Customer Relationship Management (CRM) platforms or other databases; Salesforce or fundraising platforms preferred.</li><li>Experience in extracting, transforming and loading (ETL) data between various systems.</li><li>Proficiency with Microsoft products including Word, Excel, and other Office 365 applications.</li><li>Knowledge of Excel lookup and database formulas, pivot charts, PowerQuery.</li><li>Familiarity with HTML and CSS languages. Ability to communicate design requirements to vendors for more advanced web-design.</li></ul>DESIRED KNOWLEDGE &amp; SKILLS:<ul><li>Demonstrated experience with data entry and working with strict deadlines.</li><li>Comfort in summarizing and transforming data.</li><li>Demonstrated comfort in learning new software/ online tools as needed.</li><li>Ability to make use of available resources to solve problems on the fly.</li><li>Experience working in cross-functional settings and/or meeting the needs of multiple people or departments.</li><li>Ability to work with diverse staff and volunteers.</li><li>Personal qualities of integrity, credibility, and dedication to the mission of United Way.</li></ul>JOB RELATIONSHIPS WITH: United Way staff, community volunteers and individual donors.SUPERVISORY RESPONSIBILITIES: NoneWORKING CONDITIONS:<ul><li>Normal office environment with little exposure to dust, noise, or temperature.</li><li>Hybrid position, expected to work 3 days/week in our New Haven office.</li><li>Ability to lift up to 20 pounds.</li><li>Extended viewing of computer monitor.</li></ul>SALARY RANGE: $52,000 - $58,000 annual salary plus competitive benefits packageIn accordance with organizational policies, this position requires a criminal background check as a condition of employment.ABOUT UNITED WAYUnited Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational <a href="https://uwgnh.org/sites/uwgnh/files/2024-03/UWGNH%20Our%20Values%202024-website.pdf" target="_blank">values</a>.United Way is an Equal Opportunity Employer.Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!Salary Description$52,000-$58,000 annuallyTo apply: <a href="https://recruiting.paylocity.com/Recruiting/Jobs/Details/2880554" target="_blank">United Way Of Greater New Haven Inc - Database and Gift Processing Specialist</a>

The United Way Of Greater New Haven

 Database and Gift Processing Specialist

Job TypeFull-timeDescriptionWE LOVE WHAT MAKES YOU UNIQUEYour perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are <a href="https://www.uwgnh.org/equity-statement" target="_blank">committed</a> to addressing systemic racism and injustice in our community, our partnerships, and our practices.WHO WE ARE LOOKING FORAre you passionate about using your organizational talents as a force for good in our community? Are you the type of person who pays attention to details and can support a team to reach their goals such as ending homelessness in greater New Haven?&nbsp;United Way is seeking a CAN Entry Coordinator who is passionate and organized to serve as the support that keeps CAN back-bone staff and community partners operating at their highest potential to ultimately end homelessness in our region.&nbsp; This person will provide critical administrative and data management support to the Greater New Haven Coordinated Entry system, to ensure that progress is continually made towards meeting system goals. Salary is $42,000-$47,000/year and includes benefits.KEY AREAS OF RESPONSIBILITYSupport Coordinated Entry.Coordinated Entry is the process of assessing and connecting households experiencing or at imminent risk of homelessness to resources and supports. You will assist the CAN Entry Manager in ensuring this process runs as efficiently as possible. This includes but is not limited to filling emergency shelter beds in a timely manner, updating the regional shelter waitlist, and covering assessment appointments whenever needed.Provide support to monitor system performance and drive improvement.If that statement gets you excited, keep reading. If not, this position may not be for you. This person will provide technical support to our Entry Manager by running reports in excel, creating charts, and updating data as needed. They will also monitor and maintain accurate lists for households seeking emergency shelter. The right candidate will be:<ul><li>Skilled in viewing and analyzing data to provide suggestions for continuous improvement.</li><li>Comfortable with being client facing and fielding phone calls from clients who continue to need emergency shelter.</li></ul>Support collaborative activities for the CAN.Coordination and collaboration are key ingredients to the success of the CAN and reaching our goal of ending homelessness. As part of the United Way team, the CAN Entry Coordinator will assist in setting up committee meetings, and work with co-chairs to develop, circulate and distribute meeting materials. This position will also ensure transparency of the CAN by maintaining and updating CAN policies and procedures and other CAN documents.You will work as part of a team.You will work closely with every department at United Way. You will collaborate with our marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. You will also maintain good working relationships with community, nonprofit and business leaders in the region. And of course, there will be other duties as assigned.RequirementsMINIMUM QUALIFICATIONS:<ul><li>Bachelor’s degree preferred with at least one year of relevant experience; equivalent life experience may be substituted for education.</li><li>Advanced proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.</li><li>Excellent organizational skills and attention to detail.</li><li>Strong communication skills, including basic business writing skills and positive phone personality with active listening skills.</li><li>Ability to work independently, adjusting to changing priorities.</li><li>Ability to work with groups and balance multiple points of view.</li><li>Ability to establish and maintain high quality relationships with a variety of stakeholders.</li><li>Ability to speak and write clearly and concisely for a broad audience.</li><li>Highly motivated and creative problem solver.</li><li>Ability to relate to people of different economic and ethnic backgrounds.</li><li>Ability to be diplomatic when working with staff from other agencies and clients in crisis.</li></ul>DESIRED KNOWLEDGE &amp; SKILLS:<ul><li>Experience working with various types of databases and content management systems is preferred.</li><li>Knowledge of CT HMIS is preferred.</li><li>Ability to develop visual presentations of data/metrics is preferred.</li><li>Knowledge of the challenges and barriers that homeless people face is preferred.</li><li>Preference given to bi-lingual, Spanish speaking applicants.</li></ul>SUPERVISORY RESPONSIBILITIES:NoneWORKING CONDITIONS:&nbsp;<ul><li>Normal office environment with little exposure to dust, noise, or temperature.</li><li>Hybrid position, expected to work 2 days/week in our New Haven office.</li><li>Ability to lift up to 20 pounds.</li><li>Extended viewing of computer monitor.</li><li>Local and statewide travel is required; out of state travel as needed.</li></ul>SALARY RANGE:?$42,000-$47,000 annual salary plus competitive benefits packageIn accordance with organizational policies, this position requires a criminal background check as a condition of employment.ABOUT UNITED WAYUnited Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational <a href="https://uwgnh.org/sites/uwgnh/files/2024-03/UWGNH%20Our%20Values%202024-website.pdf" target="_blank">values</a>.United Way is an Equal Opportunity Employer.Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!Salary Description$42,000-$47,000 annuallyTo Apply: <a href="https://recruiting.paylocity.com/Recruiting/Jobs/Details/2899432" target="_blank">United Way Of Greater New Haven Inc - Coordinated Access Network (CAN) Entry Coordinator</a>

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