Job Title: Workplace/Lead Community Resource Coordinator
FLSA Status: Exempt
Department: Community Impact
Core Hours: Mon – Fri; 8am-5pm
Reports to: Director of Economic Mobility Strategy
The Workplace/Lead Community Resource Coordinator (CRC) will serve families in Spartanburg County across the economic stability spectrum of need, increasing opportunities for low- to moderate-income families to obtain assistance in and support for (1) meeting critical needs; (2) overcoming barriers to self-sufficiency; and (3) creating a pathway to financial stability. The CRC will be responsible for conducting care coordination, which includes determining a client’s placement on the economic stability spectrum and assisting in developing self-motivated and sustainable plans for moving forward on the path to self-sufficiency. This position will primarily work within local workplaces to assist employees and their families. The CRC will complete training in the areas of trauma-informed case management, motivational interviewing, mental health first aid, financial coaching, the financial stability readiness tool, Charity Tracker, the Benefit Bank, VITA, and other care coordination tools and techniques.
ESSENTIAL DUTIES and RESPONSIBILITIES
- Perform case management duties, including client intake interviews, referrals, and follow-ups using the Readiness Tool and other care coordination tools;
- Learn to successfully navigate and utilize Charity Tracker and maintain client case files, including outcomes, assistance, and referrals;
- Complete IRS VITA training at the advanced level and complete and file client taxes as needed during tax season;
- Aid in the supervision of VITA sites as needed.
- Maintain client confidentiality at all times;
- Successfully track, manage, and report goal attainment;
- Supervise a team of 1-2 Community Resource Coordinators.
- Initiate collaborative opportunities and facilitate meetings that grow partnerships related to basic needs and financial stability services;
- Attend personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings;
- Maintain integrity and keep all sensitive information confidential.
- Must be able to work a flexible schedule with the possibility of some early morning and evenings.
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL SKILLS and EXPERIENCE
- Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field;
- At least 2 years’ experience in program coordination;
- At least 2 years of supervisory experience;
- At least 2 years of case management, coaching, or mentoring not required, but preferred;
- Ability to obtain volunteer tax preparer certification;
- Strong ability to effectively communicate both verbally and in written format.
- Strong interpersonal skills with ability to work independently or with others as a team.
- Ability to develop strong professional working relationships and collaborate with both internal and external partners.
- Ability to persuade or influence others in favor of a service, point of view, or course of action.
- Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality.
- Maintain a high level of integrity for self and others.
- Demonstrated excellent customer service skills.
- Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
- Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines.
- Ability to change course of action due to shifts in work demands.
- Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks.
- Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations.
- Demonstrated ability to present information to diverse audiences.
- Demonstrated ability to contribute to important strategy, operational and business decisions that affect department.
- Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation and diplomacy.
- Ability to read and interpret documents such as federal and state laws, legal documents, safety rules, operating and procedure manuals.
- Demonstrated ability to build relationships, negotiate, motivate and persuade others.
- Demonstrated ability to analyze situations, develop solutions using creativity, resourcefulness, innovation, negotiation and diplomacy.
- Demonstrated ability to be adapt and persevere.
- Demonstrated ability to exhibit extreme integrity and confidentiality.
- Demonstrated strong organizational skills and attention to detail.
- Regular and sustained attendance required.
- Must have valid driver’s license and access to transportation throughout the workday.
PHYSICAL DEMANDS and WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee is frequently required to reach, stoop, or kneel. Specific vision abilities required by this job include close vision, distance, and color vision due to computer work. May be required to lift, push, or pull up to 25 pounds occasionally.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There is moderate noise associated with a business office including telephones, computer keyboards, printers, office traffic and visitors. The work environment requires the individual to have the ability to work in a confined space and sit at a computer terminal or in conference rooms.
The United Way of the Piedmont has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and the United Way of the Piedmont reserves the right to change this job description and/or assign tasks for the employee to perform, as the United Way of the Piedmont may deem appropriate.
To apply for this position, you must submit a cover letter which includes salary expectations, resume, and 3 professional references. No incomplete applications will be considered. Please submit your application packet to firstname.lastname@example.org