WayPoint Center Coordinator - East End (Bilingual)
United Way of the Bluegrass (UWBG) works as catalyst, convenors, and collaborators to foster opportunities for all members of our community to have a better life. We focus on the building blocks of establishing healthy living — access to quality education and financial stability for individuals and families to thrive. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for regional change. That is what it means to "Live United" in Central Kentucky.
A WayPoint Center Coordinator, WayPoint Initiative (WCCWI) assist clients who visit UWBG WayPoint Centers. The role of the WayPoint Coordinator, WayPoint Initiative (WCWI) is to assist clients who visit UWBG WayPoint Center – East End location.
UWBG WayPoint Centers are sites strategically located throughout our communities to serve and provide a multi-tiered service delivery approach that connect clients to financial education and financial literacy, free income tax counseling and preparation, and other programmatic services that lead individuals and families towards sustainability, stability, and a thriving lifestyle of success.
WayPoint Center Coordinator reports directly to the WayPoint Center Manager
Acts as the primary site coordinator or employee of record responsible for: day-to-day management and operations of the center, the routine implementation and execution of standard operational procedures, ensuring the delivery of excellent customer satisfaction and service, and maintaining a professional and inviting workplace environment that is clean and orderly.
Serves as the primary point of contact to address client needs.
Collaborates with community partners to provide onsite programs and services within the center.
Performs professional assessment (intake) for clients through a multi-tiered service delivery approach that connects them to appropriate service providers and subject matter expertise (SME).
Collaborates with the UWBG 2-1-1 (24/7 365) Health & Human Services Referral network of professionals to access partner services and referrals accordingly.
Provides public-facing engagement as an UWBG ambassador and community advocate for supporting and transforming the life of others.
Understands and recognizes the need for growth and expansion opportunities of UWBG program initiatives and occasionally serves as a UWBG representative in the community.
Adapts to the flexibility needed to work between assigned Waypoint centers and community events/site and other Waypoint centers.
Serves as the custodian for managing documentation for organizational purposes to include management and reporting for federal and non-federal grants.
Other duties as assigned.
CORE UNITED WAY COMPETENCIES
❖MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivation.
❖RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
❖COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
❖RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
❖BRAND STEWARD - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
COMMUNITY IMPACT COMPETENCIES
Drive for Stakeholder Success
Adaptability and Change Management
Cross-Functional Capability and Collaboration
Associate’s degree or equivalency required.
Fluent bi-lingual English/Spanish is required.
Minimum of two years of continuous work experience in an office environment required.
Work in human services, case management, counseling, eligibility determination, social services, non-profit, and oversight is preferred.
Computer literacy, particularly in Microsoft Office.
Knowledge of current conditions and history of the neighborhoods being served and surrounding nonprofit organizations is highly preferred.
Resident of one of the counties being served (past or present) highly preferred.
Strong organizational and time-management skills.
Excellent oral and written communication skills.
Strong customer service skills and enjoys working with the public.
Is empathetic and possesses the soft skills required to serve vulnerable populations with dignity and respect.
Is flexible and willing to work occasional evenings/nights; Saturday shift sometimes required.
This position operates in a professional office environment and regularly use standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. This position will be based in the WayPoint – East End location. This position may be asked to work in any WayPoint Center throughout the counties we serve. This includes but is not limited to the following locations: WayPoint East End (Charles Young/ Palmer Pharmacy building), WayPoint West-End (Black and Williams Center), WayPoint Centro de San Juan Diego Center, WayPoint Paris (Paris-Bourbon County YMCA). Request to work in another location will be based on priority need, data-driven decision-making, client-based needs, and human capital capacity building as directed by the UWBG, Community Impact, Director of Waypoint Initiatives. Travel reimbursement will be per mileage traveled at the current rate approved in the employee handbook.
EXPECTED WORK HOURS
The employee will be expected to work a 37.5-hour week. Exact hours may vary based on the center the employee is working at that day. Typical working hours will fall Monday through Friday, 8:30AM-5:00PM. Flextime hours and overtime must be pre-approved by your manager. Must be willing to work a non-standard work schedule, including nights, weekends, and other unusual hours as requested.
The employee must regularly communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must be able to lift, carry, push, and/or pull objects weighing up to 25 lbs.
PRE-EMPLOYMENT SCREENING REQUIREMENTS
Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, language testing, and Motor Vehicle Record (MVR) review. A writing sample will be required of final candidates.
Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD<D insurance; generous parental leave policy, PTO, and mileage reimbursement more. Starting hourly rate - $18.97-$23.59.
Please visit UWBG’s Career Opportunities to complete an application.
Required degree level
- Associate Degree
Years of experience
- 1 - 2 years of experience