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Volunteer Engagement Manager

Lorain, OH

Relocation expenses: Paid

Full time
3 - 5 years of experience
Bachelor's Degree
$41,000 to $50,000 per year

Published on 31 Jan 2020

Expires on 31 Jan 2020

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Volunteer Engagement Manager

Volunteer Engagement Manager

ORGANIZATION OVERVIEW: United Way of Greater Lorain County envisions an engaged, inclusive and thriving Greater Lorain County.  We serve all of Lorain County, Ohio as well as Vermilion and Florence Townships in Erie County, Ohio. We lead measurable community transformation, leading to a better life for all, by connecting community partners through collective impact in health, education, and financial stability.  

Recognized as a high-performing not-for-profit by unbiased, independent charity rating services and as Ohio United Way of the Year in 2016, we employ a dedicated team, offering a competitive salary and fringe package, including health insurance, a flexible benefits plan and an employer-matched 401K retirement plan. 

OVERVIEW OF RESPONSIBILITIES: We are seeking a full-time, results-oriented professional to join our dynamic marketing and engagement team. The Volunteer Engagement Manager is responsible for planning impactful volunteer projects that engage current and prospective donors and support community collaboratives and other priority initiatives.  This position also engages corporate partners and their employees, communicating UWGLC’s vision for Greater Lorain County and the impact of our collaborative partnerships on the daily lives of those served. The Manager will communicate, interact with and support all departments within UWGLC to enhance fund development and lead volunteer opportunities.

HOW TO APPLY: Send resume and cover letter to by 1/31/20.  United Way of Greater Lorain County is an Equal Opportunity Employer.


Volunteer Engagement

  • Establishe UWGLC as the preferred provider of volunteer experiences for current and prospective individuals and corporate partners.
  • Design, develop and execute meaningful and fun volunteer offerings for corporate partners that engage employees in the health, education and financial stability focus of UWGLC, meet volunteer needs of the company and provide opportunities for employee team building.
  • Manage all aspects of Collect, Sort, Deliver program, including maintaining organization of the Volunteer Engagement Hub, setting up collection drives, recruiting and recognizing volunteers to sort donated items, and delivery to collaborative partners.
  • Cultivate relationships and regularly communicate with community collaborative lead agencies and partners to source projects and be able to communicate the impact of volunteer service.
  • Expand volunteer project calendar with a priority focus on community collaboratives.
  • Lead and coordinate corporate partner participation in community-wide volunteer events and service days, as applicable.
  • Recruit volunteers for community impact initiatives, including Volunteer Income Tax Assistance (VITA) program.
  • Manage all aspects of Salesforce database, ensuring accuracy of current offerings and data used for Family of Measures.

Corporate Partners

  • Work in partnership with Marketing & Engagement Staff to strategize overall goals and tactics for active/prospective corporate partners, individual donors, and donor segments.
  • Build relationships with key contacts responsible for community relations/employee volunteer programs. Proactively communicate year-round when possible.
  • Support campaign plans including, when appropriate,
  • Leading presentations to employees as part of workplace campaign,
  • Attending workplace special events,
  • Participating in campaign planning meetings,
  • Delivering campaign materials, 
  • Soliciting feedback at conclusion of campaign,
  • Collaborating with Marketing Specialist to develop customized campaign materials, and/or
  • Collaborating with Donor Engagement Specialist to design corporate volunteer engagement opportunities.
  • Assist Marketing & Engagement team in the implementation of year-round donor gratitude plan, including,
  • Email and residential donor segment touchpoints,
  • Personalized handwritten thank you cards,
  • Quarterly donor engagement volunteer/networking events,
  • Monthly Impact Report.
  • Keep pertinent information and communications up-to-date in Andar database.

Special Events

  • Aide in the planning and implementation of annual Campaign Kickoff and Celebration of Community Impact events. Other events may include fundraisers and donor engagement opportunities. 

Organizational Involvement

  • Stay updated with UWGLC’s strategic goals, news, community investment activities, designation policies and governance.
  • Assist Marketing and Engagement Director to develop annual budget and operating plan for all volunteer engagement activities, programs and events.
  • Assist with promotion of all volunteer programs and activities through social media support of Marketing Specialist.
  • Staffs exhibits and community events as a representative for UWGLC.
  • Assist with the management of existing grant requirements and identify potential grant funding or sponsorship opportunities.
  • Supports significant aspect of annual fundraiser for volunteer function of UWGLC.

Perform related work as required. 
Other duties as assigned. 


Minimum qualifications: bachelors degree with 3-5 years varied work experience or equivalent.  Self-starter with proactive communications and problem-solving skills are a must. Proven capabilities in project planning and management, database management, fund development, public speaking, gratitude, strategic planning and conflict management. Excellent written and verbal communication. Outstanding  interpersonal and organizational skills. Familiarity with Greater Lorain County or area with similar demographic composition a plus.


The employee is exposed to normal office working conditions of moderate noise levels.  Employee is occasionally exposed to wet, humid or other outdoor weather conditions when managing volunteer projects, setting up display booths and participating in community events.  While traveling to United Way public relation events, employee is exposed to travel conditions and typical road hazards.

Position incumbents performing essential duties and responsibilities of the job typically exhibit the following physical demands.  These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help United Way of Greater Lorain County, the employee and/or applicant identify where reasonable accommodations may need to be considered.

While performing the duties of this job, the employee may sit for extended periods of time but also may stand and walk for extended periods of time.  The employee regularly exhibits digital dexterity when entering data into computer.  The employee also may need to use gross motor skills and tools to demonstrate and lead volunteer activities. Vision demands include close, relatively detailed vision when focusing on a computer screen.  Employee converses verbally with others in person and by telephone.  The employee reaches with hands or arms, stoops, kneels, crouches or crawls when setting up and moving volunteer supplies and Agency displays. Employee occasionally climbs a ladder.  The employee regularly lifts varying weights of up to ten (10) pounds when moving files, boxes, equipment and supplies, up to twenty-five (25) pounds when transporting and setting up display booth, and fifty (50) pounds when leading volunteer activities or moving supplies in the Volunteer Engagement Hub.