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Volunteer Engagement Director

United Way of Asheville and Buncombe County
Asheville, NC

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree
$51,000 to $60,000 per year

Published on 7 Dec 2023

Expires on 5 Sep 2023

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Volunteer Engagement Director

If you love building and maintaining relationships, collaborating with a variety of groups, are great at managing tangible projects, establishing processes, and have a knack for leadership, then United Way of Asheville and Buncombe County is where you need to be.

Responsible for leading the development and implementation of strategic volunteer engagement with a focus on United for Youth and Community Schools.


  • Implement and sustain the UWABC Volunteer Engagement vision and develop and maintain strategies to support that vision that embed diversity, equity, and inclusion considerations 
  • Ensure volunteer engagement strategies are aligned with Community Engagement goals and priorities  
  • Co-design and maintain a comprehensive Business United volunteer strategy with Resource Development that supports engagement goals and aligns with the volunteer engagement framework
  • Co-develop volunteer engagement communications/marketing strategy with Marketing and Communications
  • Lead and provide oversight of Hands On website 
  • Lead staff in developing meaningful volunteer opportunities with school, community, and other cross-sector partner organizations to drive impact and build volunteer capacity, including volunteer leadership development 
  • Work with United for Youth partners to promote and represent the work of volunteer engagement with potential partners in collaboration with UWABC Resource Development team 
  • Identify and present at community outreach opportunities that inform audiences about UWABC/United for Youth volunteer engagement opportunities
  • Assist in developing and monitoring the Volunteer Engagement budget 
  • Work with Resource Development to diversify funding sources to support volunteerism
  • Oversee internship program, including recruitment of interns and intern supervisors, development and support of learning goals and objectives, and the completion of both intern and program evaluations
  • Represent volunteer engagement staff on cross-departmental or United for Youth workgroups on an as-needed basis
  • Participate in Points of Light, United Way Worldwide, and other national, regional, and state volunteer organizations to stay current and connected in the field of volunteer management 
  • Provide broad oversight of volunteer engagement   
  • Hire, manage, coach, and hold accountable volunteer engagement staff
  • Perform other related duties as assigned 
  • Participate in UWABC events and experiences as scheduled or requested

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Minimum Requirements

  • Bachelor’s degree and at least 1 year experience in volunteer engagement OR equivalent experience in volunteer management; planning, and implementing volunteer engagement opportunities
  • Ability to work in a fast-paced environment
  • Ability to work a flexible schedule including evenings and weekends as needed 
  • Ability to lift 20-30 pounds
  • Minimum 1 year of supervision 
  • Valid driver’s license with a driving record that meets insurance requirements and access to reliable transportation
  • Deep commitment to UWABC's guiding principles and ability to model those principles 

Technical Skills, Abilities and other Requirements

  • Ability to take a vision and break it down to tangible projects, processes, and tasks that produce desired outcomes 
  • Proficient with computers and software, including Google Suite, Microsoft Office and Zoom
  • Ability to quickly learn and use a variety of other software platforms (e.g. Get Connected, Airtable, Asana)     
  • Ability to work and build relationships with a diverse staff, volunteers, community members, governments, philanthropic organizations, donors, community partners and corporate partners
  • Interpersonal skills with the ability to manage sensitive situations 
  • Ability to facilitate a team process
  • Ability to define problems, collect data, establish fact and draw conclusions 
  • Ability to manage multiple priorities, maneuver complex work environments, engage in planning and problem-solving, and execute details with minimal supervision
  • Holds self and other team members accountable for achieving results
  • Ability to communicate (oral and written) in English
  • Demonstrated ability to coach employees and address performance issues as needed
  • Demonstrated ability to quickly learn new systems and skills as needed

Nice to Have

  • Ability to communicate (oral and written) in Spanish
  • Prior experience with public speaking
  • Prior experience designing and implementing engagement strategies and projects, developing collaborative projects and securing agreements or contracts

Physical/Mental Abilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.

While performing the duties of this position, the employee is regularly required to:

  • Sit, stand, walk, reach with hands and arms, talk and hear
  • Use finger and hand motion
  • Must occasionally lift and/or move objects up to 30 pounds  
  • Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
  • Moderate level of stress caused from tight deadlines
  • Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time
  • Occasional work in the community at volunteer projects
  • Occasional work outside of normal business hours
  • Drive a vehicle within the region
  • Moderate office noise level

This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and community settings.

Reports To:  Vice President of Community Engagement 

Supervises:  Team of 1-2 people

Hours: 40/week 

Salary and Benefits: $55,800 - $62,000 plus full benefits, including: paid vacation, sick and personal leave; employer contributions to 401(k), contributions to health, dental and vision insurance benefits, self-care fund, life and disability insurance, employee assistance program, and coaching and support.

United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.