United Way of Northwest Louisiana fights for the health, education, financial stability and essential needs of every person in our community. Our region covers Caddo, Bossier, Webster, Bienville, Claiborne, DeSoto, Red River, Natchitoches, Sabine and Winn parishes in Northwest Louisiana, which is nearly 500,000 people and includes the third largest city in Louisiana. We manage the SingleCare, Dolly Parton's Imagination Library, and the 211 hotline. We house the Shreveport Financial Empowerment Center and run other proprietary programs.
OVERALL OF RESPONSIBILITIES
The Director of Community Investments is a professional staff leader who develops and delivers a collective community impact agenda that improves lives for individuals living in the ten parishes of Northwest Louisiana through United Way’s Community Impact Grant Process. This position works directly with nonprofit organizations and is responsible for assuring programs and investment strategies result in real, measurable benefits to the region. This Director will also oversee and/or implement internal programs, strategic volunteer engagement initiatives, and the Community Impact Grants.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
I. Community Agenda Building
- In partnership with Chief Executive Officer, manage relationships with the region’s nonprofit agencies, faith based community, and government entities to ensure a positive, mutually supportive environment of partnership in addressing the region’s most pressing needs.
- Maintain a master listing of funded nonprofit agencies in the ten-parish region.
- Serve as the lead staff member of the Community Impact Committee and other sub committees as needed.
- Assist in recruiting high-caliber and diverse community volunteers to serve on committees.
- Serve as a community resource authority on services and needs of the community. Participate in community collaborations and groups to affect the community agenda.
- Serve as liaison and staff support to community groups who are critical to the community agenda.
- Coordinates large volunteer events (Day of Caring, Back to School Drives and Days of Service).
II. Community Investment/Fund Distribution
- Working with the Chief Executive Officer and the Board of Directors, develop community investment strategies/projects and models that support needed local services and address evolving needs and donors’ desires of a rapidly growing, highly diverse region.
- Oversee the production of forms and training materials that capture information needed by UWNWLA volunteers to distribute funds to local organizations.
- Oversee the audit of submitted forms during the funding processes.
- Coordinate between the Community Impact Committee and the Board of Directors to ensure the maximum leveraging of resources and efficacy of investments.
- Maintain positive working relationships with all human service agencies.
- Supervise the compilation of funded agency program information related to United Way's strategic and community investments for use in year round and campaign materials.
- Supervise the planning and implementation of workshops designed to assist local nonprofit organizations.
- Prepare and analyze outcomes/program evaluation measurement data and tracking for United Way Community Impact.
III. Community Resource Coordination
- In conjunction with the President and CEO, develop, implement, and manage a departmental operating plan that enables UWNWLA to achieve its impact objectives.
- Develop measurable outcomes, program evaluations and indicators for each program, design and implement outcome measurement tools, implement data collection, compile and analyze, and retool programs as indicated for the Dolly Parton’s Imagination Library program, FamilyWize, and the Volunteer Center.
- Develop, implement, and manage departmental budgets that enable the organization to effectively manage resources and protect assets while achieving its objectives.
IV. Management and Leadership
- Serve as a spokesperson and ambassador for UWNWLA and represent the organization professionally and enthusiastically.
- Provides leadership and professional expertise to Northwest Louisiana 211 Information and Resource Helpline staff activities through strategic planning and evaluation.
- Provide exceptional customer service to community organizations, volunteers, board members and donors.
- Manage requests personally and/or direct to the appropriate community organization.
- Attend United Way staff meetings, conference calls, trainings and functions, as required.
- Meet any certification requirements necessary for program development and/or accreditation.
- Work independently in answering telephone calls and routine correspondence.
- Write solicitation and acknowledgement letters, meeting memos and general correspondence.
- Work effectively with staff and volunteers in the spirit of teamwork.
- Update skills regularly to enhance knowledge of United Way and resource development.
- Perform other duties as assigned.
- Bachelor’s degree from a four-year college/university preferred and/or combination of equivalent employment and education experience
- Three or more years’ related work experience in nonprofits and/or social services.
- Knowledge of community resources and the human service delivery system/ability to acquire knowledge quickly
- Knowledge and experience preferred in coordination and management of diverse projects, building coalitions, collaborations and partnerships, and public policy advocacy
- Proficient with Windows and Microsoft Office Suite and familiarity with customer relationship management (CRM) databases
- Understands the significant correlation between donors and volunteerism
- Highly organized and detailed-oriented with ability to manage and analyze data, including managing multiple tasks
- Excellent interviewing and cognitive skills (written and oral communications, logic, judgment, team work)
- Exceptional public speaking and interpersonal skills, with ability to interview and proofread data
- Effective leadership skills appropriate to a customer-driven organization
- Ability to work well independently, manage time effectively, and meet deadlines/priorities in a fast-paced environment
- Results-oriented and personally accountable for expectations, timelines and measures
- Works 38 hours a week; ability to work outside the 8am to 5pm workday, weekends and at times of disaster, as requested/required
- Valid driver’s license, automobile insurance and reliable transportation
Employees of United Way of Northwest Louisiana are expected to work from the office and travel regularly within out ten-parish footprint as job responsibilities require. Working away from the office would need to be coordinated with and approved by the President and CEO.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF
- Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
- Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
- Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.