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Veteran Care Coordinator

Fort Myers, FL, USA

Relocation expenses:

Full time
1 - 2 years of experience
Bachelor's Degree

Published on 2 Oct 2023

Expires on 6 Oct 2023

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Veteran Care Coordinator

Job Title: Veteran Care Coordinator

Reports to: Mission United Program Manager

Salary Range: $19.23 – $20.19 Hour

Position Status: Full time, Non-Exempt

Application Deadline: October 5, 2023, 5:00 PM

Send Resume to: Gail Holton, 211 Director


United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community.  This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.  UWLHG is a $16 million nonprofit social services organization, with 75 employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.   The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.

Job Summary

The primary responsibility of the Veteran Care Coordinator assigned to MYFLVET is to apply the tools developed in his/her own recovery and/or experiences, as well as the philosophy and values of the Florida Peer Network to build mutuality with veterans assigned to care coordination.

The Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to federal Department of Veterans Affairs services and other behavioral health services available to the veteran who is presenting with behavioral health concerns or has an identified suicidal ideation of low to moderate lethality. The Veteran Care Coordinator will act as a support to an individual’s recovery process and collaborate, coach, and challenge individuals to view their presenting crisis as an opportunity for growth and change.

Minimum Requirements and Qualifications

Education & Experience

  • Bachelor’s degree or currently seeking with major course work in social work, psychology, or another field closely related field.
  • U.S. veteran of a branch of the United States Military Forces including the Coast Guard and National Guard (retired or reservist). (Note: Copy of DD-214 required as proof of military service)
  • Experience working with the veteran population is highly desirable.

Key Competencies

  • “Can Do” attitude that helps create a positive relationship with volunteers, agencies, and other partners.
  • Commitment to United Way values and United Way beliefs about partnership and collaboration.
  • Productivity driven with a focus on measureable results.
  • Enthusiastic, hardworking, and excellent people skills.

Duties and Responsibilities

·     Models the attributes of respect, trust, sensitivity and confidentiality to callers, volunteers, and coworkers.

  • Demonstrates competency in the field of peer recovery, including:
    • Actively implementing the values, philosophy, and standards of the Recovery Peer Specialist.
  • Modeling relationship building based on the tenets of peer support with callers, volunteers, and coworkers.
  • Attaining certification as a Recovery Peer Specialist within 18 months of hire.
    • Provides care coordination services via telephone, email, IM/Chat, and in-person to veterans, including:
  • Advocates on behalf of veterans and families to access federally funded and private organizations to meet basic and related service needs.
  • Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
  • Actively participates in ongoing supervision, training and team meetings as needed.
  • Assists during times of disaster on the Storm Information Hotline as needed.
  • Contributes to the overall success of United Way by performing other essential duties and responsibilities as assigned.

Some travel required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Certifications, License, Background Checks, Drug Screens

  • Valid driver’s license required.
  • Drug screening is required.
  • Level 2 criminal background screening is mandatory.

Direct Reports- none

Physical Requirements& Working Conditions

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions.  This role routinely uses standard office equipment such as computers, phones, and photocopiers.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 5:00p.m.  Some evening and weekend hours may be required as job duties demand.

United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.  Level II background screening will be conducted because of the nature of the position.  Applicants may be asked to take an online skills assessment.

Additional Information:

  • Opportunity to work with smart, passionate and enthusiastic team members and volunteers.
  • Working with diverse staff and other constituents
  • Culture of high-performance expectations and accountability
  • Exciting and challenging work
  •  Opportunity to help solve the community’s toughest problems.
  • Competitive pay that is commensurate with demonstrated successful performance and experience.
  • Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued PTO