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Technology Support Specialist, Michigan 2-1-1

Lansing, MI

Relocation expenses: Not paid

Associate
Full time, Temporary
Bachelor's Degree

Published on 2 Dec 2021

Expires on 2 Dec 2021

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Technology Support Specialist, Michigan 2-1-1

        

MICHIGAN ASSOCIATION OF UNITED WAYS

Michigan 2-1-1

JOB OPENING

The Michigan Association of United Ways is a dynamic small team that provides multifaceted support to United Ways across Michigan. We support local United Ways that fight for the health, education, and financial stability of every person in every community.

Michigan 2-1-1 is a wholly-owned subsidiary of the Michigan Association of United Ways. The Technology Support Specialist will be a temporary contracted employee of the Michigan Association of United Ways, but will report to Michigan 2-1-1.  Michigan 2-1-1 coordinates and supports easy access to information about community services through a network of regional partners sharing data and communications technology platforms.

 

Position Title:             Technology Support Specialist, Michigan 2-1-1

Reports To:                 Michigan 2-1-1 Technology Director

Summary:                   The Technology Specialist will support the smooth operation of the shared 2-1-1 technology platform by providing technical support to 2-1-1 centers across Michigan. Position is a 13-month contract and recognized under OPEIU Local 459 agreement.

Duties & Functions:

 

  • Work with the Technology Director to ensure all technology systems are functioning as needed to provide access to 2-1-1 services and meet contractual obligations, including statewide CRM platform, telecommunications platform, online interface and social media
  • Coordinate with 2-1-1 partners and technology vendors to promptly resolve any issues that limit or interfere with access to 2-1-1 services
  • Support and maintain the functionality and interoperability of 2-1-1 technology systems
  • Consult with internal and external users to ascertain needs and to ensure that the 2-1-1 system’s technology meets user and/or project requirements
  • Implement and manage security or integrity and backup procedures in conjunction with the Technology Director
  • Work with the Technology Director and 2-1-1 partners to ensure end-users have needed, support, advice, and feedback to effectively use 2-1-1 system technologies
  • Test and modifying systems to ensure that that they operate reliably
  • Complete daily data extracts to store in Michigan 2-1-1’s data warehouse
  • Keep up to date with new technology and providing guidance to Michigan 2-1-1 partners on technology needs and opportunities to improve or enhance services
  • Foster clear and open communication among internal and external partners

 

Salary:    $45,000 - $55,000, plus a comprehensive benefit package including employer-subsidized medical, dental, and vision insurance, an employer matched 403B, and other benefits averaging an additional 35% of non- salary benefit. Additional work-life benefits include generous vacation and PTO.

 

Qualifications:                            

  • Experienced professional
  • Bachelor’s degree required or comparable experience in IT or telecommunications and database technology management
  • Strong project management capability, meets timelines and is accountable
  • Thrives in outcomes-oriented and fast-paced environment
  • Operates with a high level of personal responsibility, optimism, and entrepreneurialism
  • Builds long-term relationships with internal and external partners
  • Demonstrates deep commitment to and belief in Michigan 2-1-1’s mission and values
  • Ability to travel statewide
  • Experience working with the variety of technology and software systems used by Michigan 2-1-1 and its partners is a plus.  These include:
    • RTM Designs
    • inContact ®
    • Educational Message Services (EMS) text messaging
    • Microsoft Power BI
    • Zendesk
    • Riverstar
    • Microsoft Office (Outlook, Word, Excel, PowerPoint. Teams)
    • Azure
    • Swagger
    • Web development software (Drupal, Wordpress, and/or Joomla)
    • Google Analytics
    • Crisis Cleanup
    • Dropbox

UNITED WAY CORE COMPETENCIES FOR ALL STAFF
●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.