Job Title: Technical Project Manager
Posting Timeframe: September 8, 2023 – open until filled
Position Type: Exempt – full time (40 hours per week)
Salary Range: ($59,000 - $62,000) annually, depending on experience and education. Visit the Careers section of our website www.uwaylc.org for a full list of benefits.
What it’s like to work at United Way
Are you a person who thrives on change and a fast-paced environment? Is passionate about making a difference in our community? Believes and practices equity by intentionally including everyone in society? If so, then you’ve come to the right place. You’ll be part of a nimble team that adapts to meet the needs of our community and makes impactful change where all people feel valued, safe, and have the opportunity to thrive.
We believe equity is achieved when systemic, institutional, and historical barriers based on race, gender, sexual orientation, and other identities no longer predict socioeconomic, education, and health outcomes.
United Way is an equal opportunity employer and is committed to the ethics of diversity and belonging. We strongly encourage applicants from historically excluded groups to apply. If you feel your skills, and more importantly your passions align with our mission, we encourage you to apply even if you don’t meet 100% of the posted qualifications.
Scope of Position
The Technical Project Manager will be responsible for planning, executing, and overseeing a diverse range of technical projects within our organization. This role mainly focuses on technical project management and software implementation, while encompassing junior-level tech support, training, security management, and donor database management. The position’s primary purpose is to ensure the successful completion of projects aligning to organizational goals, streamline and creating efficiencies, while maintaining the security of the organization and providing necessary support and training.
- Project Planning and Management: Coordinate cross-functional teams to define project targets, scope, and requirements for organizational technical goals. Develop and manage comprehensive project plans, including timelines, milestones, and resource allocation to ensure projects are completed and meet defined goals.
- Software Implementation: Oversee the planning and execution of software implementation projects. Ensure software solutions are deployed efficiently and according to established processes and best practices. Conduct post-implementation reviews to capture lessons learned and improve processes.
- Junior Level Tech Support: Provide guidance and support to staff troubleshooting technical issues and escalations, ensuring timely resolution. Coordinate and monitor complex situations with external IT vendor. Develop and maintain knowledge bases and support documentation.
- Training and Development: Develop training materials and programs for end-users. Conduct training sessions to ensure effective software utilization. Assess training needs and continuously improve training programs based on feedback.
- Policy and Security Development: Oversee the management of security protocols, policies, and access controls. Collaborate with external IT vendor to identify and address security vulnerabilities. Conduct regular security audits and ensure compliance with data protection regulations. Implement security best practices to safeguard donor data.
- Donor Database Management: Manage donor databases, ensuring data accuracy, integrity, and security. Collaborate with fundraising teams to streamline donor information capture and reporting. Maintain donor records, segment data for targeted campaigns, and generate relevant reports.
- Documentation and Reporting: Maintain comprehensive project documentation, including project plans, technical specifications, status reports, and meeting minutes. Prepare regular project status reports for senior management and stakeholders. Ensure accurate documentation of security policies, access controls, and incident reports.
- Education: Formal education in the form of a Bachelor's degree in a technical field (e.g., computer science, information technology) is not mandatory and is not given preference, with equivalent practical experience being valued equally or higher.
- Experience: Proven experience as a Technical Project Manager with a focus on cross-functional software implementation, tech support, and database management in a professional environment.
- Commitment to Mission: Genuine passion for the non-profit sector and alignment with the organization's mission and values and committed to equity.
- Project Management: Familiarity with project management theories and tools. Detail-oriented with the ability to manage multiple tasks simultaneously. Strong communication and interpersonal skills.
- Technology Proficiency: Strong understanding of computer hardware, software applications, and networking. Proficient in using fundraising software and donor databases. Knowledge of Microsoft Office Suite and SharePoint is expected. Teams, Asana, Power BI, and API is a plus.
- Operating Systems: Proficiency in (Windows, macOS, etc.) and productivity software.
- Problem-solving: Strong rationale and problem-solving skills and the ability to explain technical concepts to non-technical users.
- Team Collaboration: Demonstrated ability to work effectively within a team environment, collaborating with colleagues and stakeholders to achieve shared goals.
We are committed to maintaining a safe and healthy workplace for all employees. UWLC employees are required to be fully vaccinated against COVID unless they have received an exemption due to a medical condition.