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Tax Credits and Financial Stability Program Manager

Seattle, WA

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree
$71,000 to $80,000 per year

Published on 21 Sep 2021

Expires on 21 Sep 2021

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Tax Credits and Financial Stability Program Manager

Job Announcement – Tax Credits and Financial Stability Program Manager

United Way United Way of King County is committed to working for a racially just community where all people have homes, students graduate, and families are financially stable. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black and Indigenous people, and people of color to apply and be part of our team.

Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. 

Job Summary:

The United Way of King County Free Tax Preparation Campaign is one of the largest Volunteer Income Tax Assistance Programs in the nation. The Tax Credits and Financial Stability Program Manager is responsible for designing and scaling the Tax Preparation Campaign, leveraging new tax policies, and developing strategies that will increase the economic stability of low-income people in King County and across Washington State.

With economic instability exacerbated for many in the state, connections to income support programs like Earned Income Tax Credits and Child Tax Credits provide stabilizing cash assistance for families who are struggling to subsist. As a key program in UWKC’s COVID-19 response and recovery effort, the Free Tax Preparation Campaign will deliver services via virtual and safe in-person strategies this upcoming tax season serving over 20,000 people. This position mobilizes the funding, staff, and partners to disrupt poverty for thousands of households, and the Tax Credits and Financial Stability Program Manager serves as an ambassador for United Way on improving tax policy for low-income people at the local, state, and national levels.

UWKC is seeking a dynamic individual who can set a strategic direction with emphasis on designing programs and initiatives that increase access to tax credits across Washington State.  The successful candidate will be customer- and partner-focused, data-driven, innovative, and results-oriented.  This position will work closely with a variety of internal and external partners to implement strategies and manage high-quality programs that meet community-level outcomes around Financial Stability initiatives, with a priority to support the Volunteer Income Tax Assistance program in the greater King County area and across Washington State.

Candidates with nonprofit management, management of political or issue advocacy campaigns, or similar professional backgrounds should apply.

The annual recruiting salary range is $70,500 - $73,500 DOE. This position is open until filled; first consideration will be given to applications received within two weeks of posting. 

*Full COVID-19 vaccination is required for this role [proof of   record will be requested during the onboarding process].

Essential Duties:

  • Leads strategy and design of UWKC’s free tax preparation efforts as part of our larger COVID-19 response and recovery effort, leveraging virtual strategies and working to break down barriers for state-wide community members in accessing services.
  • Designs, plans, manages, evaluates, and improves all elements of UWKC’s Free Tax Preparation Campaign and Access to Benefits programs; mobilizes community partners and oversees up to 800 volunteers; and serves as a liaison between UWKC and community partners, funders, and customers.
  • Executes marketing and outreach efforts, ensures compliance with all IRS VITA Program policies; hires and trains up to 35 seasonal staff members; supervises operational and volunteer activities at multiple tax sites during the tax season; and produces internal and external campaign reports.
  • Actively participates in initiatives to reduce racial disparities and systems of oppression.
  • Leads strategy and efforts to connect households to COVID-19 specific income support programs such as Economic Impact Payments and Child Tax Credits.
  • In coordination with the Financial Stability Team, develops and implements a multi-year plan to increase the impact and sustainability of these programs and makes recommendations about future Financial Stability programs and investments.
  • Coordinates planning efforts with other Financial Stability programs, such as Bridge to Finish, to effectively offer free tax preparation services to target populations and leverage existing partnerships and structures.
  • Develops innovative strategies to increase uptake of free tax preparation services, particularly for BIPOC communities, and to improve the quality of services provided
  • Develops initiatives, maintain partnerships, facilitates meetings, and implements volunteer programs in Financial Stability priority areas.
  • Researches funding opportunities in support of Financial Stability program initiatives and writes competitive grants to secure funding.

DISCLAIMER: This job position performs other assignments and performs other duties as assigned. The contents of this job description may change as deemed necessary by United Way of King County.

Core Competencies:

  • Demonstrated project management and program leadership skills.
  • Demonstrated ability to develop comprehensive program strategies and communicate to stakeholders.
  • Proven high degree of flexibility and ability to work with and through times of ambiguity while efficiently managing workload.
  • Demonstrated excellent coordination, organization, volunteer management, and data and time management skills.
  • Proven strong verbal and written communication and presentation skills required.
  • Intermediate proficiency in MS Office Word and Outlook; advanced proficiency in Excel and data analysis.
  • Demonstrated experience writing and managing grants.
  • Proven interpersonal and customer service skills using independent judgment and/or action.
  • Demonstrated ability to work with diverse teams to solve complex problems.
  • Demonstrated ability to multitask and to execute at a high level of detail while simultaneously managing long-term projects and strategies.
  • Knowledge of racial equity, determinants of poverty, and social justice framework.

Education and Experience:

Bachelor’s degree or equivalent, specializing in Social Science or a related field. Must have three years’ experience in community engagement, organizing programs, and volunteer management. Knowledge of tax preparation law and/or software desirable, willingness and ability to become proficient in using TaxSlayer software and obtain IRS tax certification at the "Advanced" level within first 10 weeks is required. Speaking and understanding other languages such as Spanish, Vietnamese, Amharic, Cambodian, or Russian is a plus.  Supervisory experience required.

UWKC is an equal employment opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristics protected by law.  United Way of King County values a diverse workplace and strongly encourages individuals who identify as Black, Indigenous, and People of Color to apply.

We are an Employer of National Service: AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Additional Information:

United Way of King County is an exceptional workplace that can provide you with:

  • Opportunities to work with smart, passionate, and enthusiastic team members and volunteers
  • Ongoing collaboration with diverse staff and other constituents
  • A desirable culture of high-performance expectations and accountability
  • Exciting and challenging work
  • Opportunities to help solve the community's toughest problems
  • Competitive pay that is commensurate with demonstrated successful performance and experience
  • Many other benefits that we are happy to discuss with you

Application Procedures:

Please apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the UWKC application.   

***Applicants MUST apply at the UWKC Career Center to be considered for this position.***


COVID-19 Update:

Protecting the health and safety of our communities is a top priority.  Due to the circumstances surrounding the pandemic, all interviews will be conducted remotely for the time being.  We will provide candidates selected for interviews with all the required instructions.  If you are hired for the position, you will start off working remotely. UWKC employees are working remotely through October 18, 2021.  We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our hiring process.

*Full COVID-19 vaccination is required for this role [proof of   record will be requested during the onboarding process].