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SSVF Case Manager

Winston-Salem, NC

Relocation expenses: Not paid

Full time
1 - 2 years of experience
High School Diploma

Published on 30 Jun 2022

Expires on 30 Jun 2022

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SSVF Case Manager



JOB TITLE: Case Manager for supportive services for veteran families (SSVF) program

Reports To: Director of Forsyth Rapid Re-Housing Collaborative




  • Report directly to Program Director.
  • Contribute to ongoing quality improvement of UWFC, Inc. housing programs.
  • Conduct outreach to veterans, potential clients, community stakeholders, and other agencies on the program and its requirements.
  • Perform primary case management responsibilities for program participants in the Supportive Services for Veteran Families (SSVF) program.
  • Coordinate, prepare, and maintain required charting and documentation in a timely and thorough manner (including weekly HMIS input).
  • Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
  • Adhere to client confidentiality requirements and standards.
  • Review and conduct final interviews with potential clients.
  • Complete comprehensive assessment with program participants who have been accepted into the SSVF program and develop a Housing Services Plan with each participant.
  • Ensures all participants are recertified as required by the grant guidelines.
  • Coordinate with local resources to identify available and affordable units.
  • Work with other UWFC team members to reach monthly goals for veteran enrollment into the program.
  • Market the program to landlords and mediate any issues between participants and landlords.
  • Develop and maintain a list of housing providers and relationships with housing providers in counties covered by UWFC’s SSVF program.
  • Assist participants in securing and completing leasing applications.
  • Coordinate education for clients in areas of tenant rights and responsibilities.
  • Ensure that participants’ needs are responded to in a timely manner.
  • Assist participants to coordinate their move-in, access furniture, and utilities set-up as required by their lease.
  • Schedule regular home visits with each participant with each visit focusing on housing stability.
  • Periodically monitor the participants progress on the Housing Services Plan and amend or extend the plan as needed (30, 60, 90 days) to ensure that participants achieve their housing stabilization goals.


  • Follow up with all SSVF participants monthly after their goals are met to assess whether they continue to maintain their permanent housing 90 days after stabilization.
  • Coordinate appropriate referrals and linkages to available community partnerships, mainstream services, and VA benefits.
  • Track intake, contact and temporary financial assistance in UWFC’s HMIS tracking system in a timely and accurate manner and in accordance to SSVF and UWFC program guidelines.
  • Maintain accurate and complete weekly case notes for each participant within UWFC’s HMIS database.
  • Ensure accuracy and consistency with the agency’s fiscal and billing procedures.
  • When needed, transport veterans in vehicle in a safe, cautious and responsible manner.
  • Ensure that appropriate services are located for participants that will enable them to maintain housing beyond their time in the program.
  • Maintain contact with the Program Director and Fiscal Officer regarding financial assistance for participants.
  • Develop relationships with representatives in other agencies to support individuals attaining services such as additional mental healthcare, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.
  • Participate in daily debrief sessions, weekly supervisory and/or staff meetings, training and development opportunities as determined appropriate by the program director.
  • Attend veteran events, SSVF program trainings, UWFC trainings, and any other relevant training opportunities.
  • Other duties as assigned by the Program Director.



  • A Bachelor’s Degree in Social Work or related field from an accredited school is preferred, or a minimum of two (2) years case management experience accompanied by an associate degree. Experience working with homeless population(s) helpful.
  • Knowledge and experience in providing services to veterans preferred.
  • Effective verbal and written communication skills.
  • Ability and willingness to travel throughout UWFC’s SSVF coverage area to conduct home visits with participant families. Licensed and insured driver willing to use own vehicle in conducting related tasks is required.

●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.