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Senior Program Manager, VITA

Tucson, AZ

Relocation expenses: Not paid

Full time
1 - 2 years of experience
Bachelor's Degree

Published on 22 Jun 2022

Expires on 31 Aug 2022

Senior Program Manager, VITA

The Volunteer Income Tax Assistance (VITA) Program is a community financial wellness initiative led by United Way of Tucson and Southern Arizona and delivered in collaboration with partners throughout the state of Arizona. Through a network of dedicated volunteers, this program provides free, quality tax preparation from IRS-certified individuals. Our VITA program supports the financial wellbeing of low to moderate income taxpayers by helping them save money on their return, avoid predatory lending practices, connect to resources, and access tax credits for which they are eligible.


The individual in this role reports to the Director of VITA Services and will work collaboratively with other United Way teams. This position is primarily responsible for recruitment, management, and retention of approximately 200 volunteers. This role requires achievement of high-level proficiency in tax preparation and support. This is a full-time position which requires extended work hours during peak months December-April. A successful candidate should demonstrate outstanding communication, project management, and organizational skills. This is a grant funded position.

SALARY $42,000

United Way offers competitive wages and a generous benefits packet with employer contributions for full time employees including medical, dental, 401K, HRA, PTO, 11 paid holidays, and opportunities for educational and professional development. For more information about our organization, see

All United Way of Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community.



• Develop a year-round volunteer recruitment plan for VITA, United Way’s free tax preparation program.

• Complete United Way’s VITA training program to become IRS-certified and demonstrate proficiency as an advanced level tax preparer.

• Develop a strong understanding of tax preparation processes, regulations, and related topics to offer efficient and effective support to volunteer tax preparers and VITA staff. 


  • Bachelor’s degree from an accredited university or college; One year experience managing a volunteer workforce or equivalent combination of education and experience.
  • Previous work in a financial, accounting, tax preparation or related field highly beneficial.
  • Experience training others on new processes.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.