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Senior Associate, Care Coordination Hubs

Memphis, TN

Relocation expenses:

Entry Level
Full time
1 - 2 years of experience
Bachelor's Degree
$51,000 to $60,000 per year

Published on 6 Jul 2023

Expires on 31 Jan 2023

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Senior Associate, Care Coordination Hubs




United Way of the Mid-South is a multi-million-dollar non-profit public charitable foundation that mobilizes financial and human resources, across 8-counties, to meet critical needs and to help ensure that hundreds of thousands of Mid-Southerners can achieve their highest potential. We support high-performing nonprofit agencies that are on the front lines fighting to decrease poverty in our community by addressing the essential building blocks for success – education, financial stability, and health – while maintaining vital safety net services in food, shelter, and safety for individuals facing crisis situations. By joining United Way of the Mid-South, you are uniting with a team who is moving the needle on poverty and making our community a place where everyone can thrive.


The Associate, Care Coordination Hubs is responsible for all designated aspects of care coordination, including emerging programs and initiatives related to care coordination.  The Associate will serve as the liaison among key stakeholders in care coordination program development and will be accountable for oversight of overall coordination efforts to ensure effective implementation, ongoing monitoring, and evaluation across internal and external hubs. The Associate will assist with developing operational processes/standards of designated programs to ensure consistent processes across the continuum of care. Remain knowledgeable in evidence-based care coordination strategies such as the Family Development Credential™, Transitions to Success™, Results-Based Accountability™, and Results-Based Facilitation™. The Associate, Care Coordination Hubs will utilize problem-solving and process improvement techniques , to ensure quality services, client care, and a seamless client experience in partnership with the Data and Quality Improvement team.

Facilitate and collaborate efforts to plan the education and staff development needs within Care Coordination and Network Partners to address access, care, workflow processes, and quality improvement and outreach activities of care coordination across organizations. The Manager actively markets Driving The Dream™ throughout Shelby County.

Programs and agencies. The Manager is accountable for organizational goals that meet the highest quality standards of care coordination. In this unique opportunity, you will help cultivate and transform lives leading to a hopeful, resilient, and self-sufficient family and community.

Essential Functions: The following are indicative of the essential functions required to perform this job successfully. This profile is not intended to be all-inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.


  • Clearly articulate the United Way of the Mid-South and Driving the Dream mission, goals, and value proposition to potential hubs, organizations, and leaders.
  • Manage program planning, implementation, and monitoring across hubs and teams, including facilitation and coordination of operations, reporting, and database systems.
  • Ensure program activities are coordinated and aligned with other organizations, other strategic objectives, and/or other improvement activities.
  • Lead the development, definition, evaluation, and continual assessment, report, and monitoring of standards, effectiveness, and outcomes to identify opportunities for program improvement.
  • Continually access external environments and emergence of new care coordination, systems/continuum of care, social determinants of health, and implications for Driving The Dream.
  • Collaborate with Data & Quality Improvement to build and maintain accurate, complete, and current program documentation tools.
  • Monitor the performance of care coordination systems by data-driven sets of metrics.
  • Establish and maintain relationships with enrolled clients through monitoring and follow-up as determined by established policies and procedures.
  • Identify and resolve problems in a timely manner.
  • Use system thinking concepts to determine opportunities for improvement.
  • Facilitate quality review of services offered.
  • Establish program goals that are consistent with organizational goals. These goals are to be established in consultation with the Manager, Project Analyst.
  • Perform other duties as assigned.
  • Bachelor’s degree in Communication, Education, Social Work, Public Administration or another related field.
  • At least three (3) years of experience providing social work, care coordination, case management, etc. in human services.
  • Experience working with adults in managing and supporting clients' needs.
  • Must be fluent and flexible with technology (i.e., strong computer skills, particularly with spreadsheets, databases, and remote access).
  • Familiarity and a broad understanding of the local services and ability to connect clients to these services to meet their needs.
  • Ability to work effectively in an outcomes-based environment with competing priorities.
  • The ability to assess status of participants, plan and evaluate care plans, monitor and assess participant progress and needs.
  • Ability to effectively interface with a wide range of partner community agencies.
  • Maintain confidentiality and objectivity when dealing with sensitive client issues.
  • Ability to work independently and to structure the work environment as demonstrated by strong organization skills.
  • Ability to communicate across all levels of the operation with a great degree of respect and collegiality.
  • Must have a valid driver's license, car insurance, and reliable transportation.
  • Must have a personal cell phone to communicate outside of the office.

Supervisory Responsibility

This position is responsible for direct supervision of the Care Coordination Supervisors, and indirect supervision of internal and external Care Coordinators. This position provides others with functional guidance, direction, and/or training.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk and reach with hands and arms. There may be additional physical requirements associated with volunteer events. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Will require occasional travel to conferences and out-of-town meetings.

Working Conditions

United Way of the Mid-South is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions. United Way of the Mid-South will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Occasional travel or work outside normally assigned work hours may be required in order to complete the requirements of this position.

Technical/Functional Competencies

  • Drive for Stakeholder Success
  • Effective Communication
  • Adaptability and Change Management
  • Cross-Functional Capability and Collaboration
  • Deep Community Expertise
  • Product Development and Implementation
  • Advocacy and Public Policy

Leadership Competencies


  • Builds and leads a diverse team that enables the organization to succeed; Hires the right people; Demands high performance and results; Ensures people’s work is aligned with mission and strategy.
  • Is open to new ideas; Invests time and resources in training, development and succession for the department; Identifies and grooms high potentials; Delegates effectively.
  • Coaches and mentors employees and teams.
  • Receives and provides feedback in a constructive way that builds confidence among staff, Addresses performance problems.


  • Demonstrates understanding and knowledge of the United Way network; Understands business of the organization and effectively creates strategy.
  • Understands the community and its business environment.
  • Understands general business and financial principles required to effectively lead, manage and align resources for performance; Is able to read financial statements and create budgets.
  • Contributes to the bottom line by helping the organization grow its resources and capacity.


  • Establishes effective and efficient processes that align their department priorities with organizational goals, strategy, and mission.
  • Collaborates effectively within the organization.
  • Inspires and motivates people to build the culture of United Way as the Mission of Choice.
  • Engages volunteers in a way that helps execute the strategy.


  • Develops strategic relationships to benefit United Way and the community; Knows key players in the community and is diligent in maintaining and expanding the network of partners.
  • Seeks to learn from inside and outside the network to build skills, knowledge, and abilities to challenge the organization in reaching its potential.
  • Is an effective spokesperson for United Way and its work
  • Is present and visible in the community and with partners (donors, volunteers…); Engages, listens and understands community aspirations.
  • Establishes credibility as a leader on critical issues and solutions affecting the community.

United Way Core Competencies

  • Mission-Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
  • Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Application Process

Qualified applicants should send a cover letter, resume, and three references (with phone numbers) to the attention of Please be sure to reference the position for which you are applying in the subject line of your correspondence. For more information about United Way of the Mid-South, please visit us online at