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Senior Associate, Business Operations

New York, NY

Relocation expenses: Not paid

Full time
1 - 2 years of experience
Bachelor's Degree

Published on 3 Dec 2019

Expires on 3 Dec 2019

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Senior Associate, Business Operations

How to Apply: Please send a cover letter and resume with salary requirements to with the title “Senior Associate, Ops” in the subject line of the email.

Reports to: Senior Director, Business Operations. 

Organization Summary:  United Way of New York City (UWNYC) is a nonprofit mobilizing people and organizations to eradicate barriers and create opportunities that improve the lives of low-income New Yorkers. Part of the United Way Worldwide system, one of the world's most recognized charitable brands, we envision caring communities in which all individuals and families have access to quality education and the opportunity to lead healthy and financially secure lives.  We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.

Position Description

The successful candidate is someone interested in operations, finance, and learning about the back-end infrastructure of a nonprofit organization from the ground up. This position will play an important role in managing various revenue streams – workplace campaigns, events, and individual givingThe outputs of this position directly support UWNYC’s strategic imperative to “know our donors” by playing a key role in the setup and maintenance of platforms, events, and donor communication.  He or she must be comfortable and confident working with corporate partners and donors.  This position works closely cross-functionally with various departments throughout organization.


Job Responsibilities:

  • Learns all that is required to work closely with the Business Operations team in the areas of gift processing, develop an in-depth understanding of our donor information system (Andar) and 3rd party gift processor platforms
  • Work with UWNYC’s Resource Development (fundraising) team to establish and maintain relationships with our corporate partners in the technical setup of UWNYC’s workplace campaign giving platforms
  • Work closely with our pledge capture and payment processing vendor, ‘FrontStream’ in preparing campaign materials for our workplace giving campaigns (i.e., demo site functionality, site content changes, payment options, preparing donor data files, user acceptance testing, report setup, etc.)  
  • Manage development and creation of digital donation pages on 3rd party gift processing platforms (Blue State Digital and Formstack)
  • Work with Special Events & Sponsorships in processing, reporting, and reconciling financial results for organizations events (i.e., Women’s United Luncheon, Gridiron Gala, & Young Leaders Council, etc.)
  • Supports the Business Operations team in quarterly distribution reconciliation with processing vendor; and communicate with corporate partners on payment submissions
  • Supports Senior Associate, Accounts Receivable in check and ACH processing (i.e., chain of custody, deposits, etc.) as well as monthly reconciliations, collections and processing
  • Establish and maintain relationships with staff across Resource Development, Marketing, Finance, and other parties to ensure internal and external customer satisfaction
  • Supports Senior Director in various system administration of electronic platforms and organizations donor database
  • Active participant in the Business Operations Team Organization Goals & Special Projects


Skills, Knowledge and Experience:

  • Bachelor’s degree, with an interest in operations and finance
  • Effective listener able to understand and incorporate needs of clients’ and peers’
  • Strong computer aptitude skills utilizing Microsoft Office and Excel with an ability to easily learn new programs and procedures
  • Strong database understanding
  • Must be highly organized, professional, and possess a donor-centric mentality with a high attention to detail
  • Self –motivated to take on challenges and provide thoughtful solutions with attention to detail and accuracy.
  • Ability to manage multiple demands; results oriented and ability to work quickly and accurately
  • Must possess excellent interpersonal and customer service skills
  • Must maintain a high degree of professionalism, discretion and confidentiality at all times
  • Demonstrate excellent oral and written communication skills
  • A team player who works well under pressure, initiative, and has excellent investigative and follow-through skills
  • In addition to the above, the ideal candidate will be an enthusiastic learner, someone who can adapt to quickly changing circumstances, and have a sense of humor


Key Competencies:

  • Service Orientation
  • Effective and Engaging Communicator
  • Critical Thinking and Creative Problem Solving
  • Embracing and Managing Change
  • Professional Skills and Knowledge


How to Apply: Please send a cover letter and resume with salary requirements to with the title “Senior Associate, Ops” in the subject line of the email.


United Way of New York City is an Equal Employment Opportunity Employer


●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.