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Resource Development Project Coordinator

Heart of West Michigan United Way
Grand Rapids, MI

Relocation expenses: Not paid

Part time
1 - 2 years of experience
High School Diploma
Bachelor's Degree

Published on 29 May 2019

Expires on 29 May 2019

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Resource Development Project Coordinator

                                PART I: DESCRIPTION OF POSITION

Position Summary:

This position provides support to the Heart of West Michigan United Way Resource Development team. This role fulfills the responsibilities listed below.

Essential Job Functions and Responsibilities:

Donor Correspondence

  • Responsible for executing mail initiatives including:
    1. Corporate mail campaigns
    2. Individual and Major Gifts mail campaigns
    3. Specific targeted direct mail pieces
  • Manage stewardship process including direct mail and email
  • Responsible for mail house vendor relationship

Staff & Volunteer Support

  • Support Director of Workplace Campaigns and VP of Donor Strategy with volunteer communications as necessary.
  • Prepare preparatory documents/reports for Account Management staff and volunteers.
  • Create and manage volunteer training for Resource Development volunteers.
  • Collaborate with Director of Workplace Campaigns to identify, order and manage inventory of necessary campaign products/items.
  • Ensure that printed materials inventory is stocked & available for staff use.
  • Direct preparation and packing of all workplace campaign materials including online material requests from workplace companies.

Donor Services

  • Periodic interaction with donors/volunteers via phone and selected meetings for verification and follow up of information.
  • Liaison with database management staff for updates and corrections necessary.
  • Support the disciplined use of CRM as the primary vehicle for data capture and reporting.
  • Research and identify National and GCL campaign results and process accordingly.
  • Drive completion of Database 2 Survey.
  • Produce campaign analysis tools.
  • Monitor Donor ePledge LiveChat.
  • Create basic ePledge online giving platforms for workplace campaigns not requiring customization. 

In addition, the Coordinator will:

  • Support organization events as necessary.
  • Collaborate with Operations related to troubleshooting including office machines, etc.
  • Assist with organizational and cross-functional projects where necessary.
  • Participate in departmental and organizational meetings as required.

                                            PART II: SCOPE

Direction of Others:

As assigned to include volunteers.


  • Ability to work independently with minimal supervision.
  • Strong attention to detail.
  • Moderate to high level of analytical skills.
  • Strong relationship building skills.
  • Direction of others – no direct reports, volunteers as assigned.

Independent Judgment and Consequence of Errors: 

  • High level of independent thinking and judgment.
  • High level of decision making.
  • Personal initiative in achieving team and organizational goals.


                               PART III: QUALIFICATIONS

Education and/or Experience:

  • High School Diploma or Equivalent required, Associates or Bachelor’s level degree preferred.
  • Two+ years of customer service/administrative experience and/or sales experience a plus.
  • Extremely effective verbal and written communication skills with an ability to relate with a diverse group of individuals.
  • Experience leveraging a high level of attention to detail, organizational skills and accuracy.
  • Ability to understand complex organizations and systems and ability to work in harmony with peers, and as an active team member.
  • Proven ability to take initiative and be adaptable to support continuous change
  • Proficient computer skills including knowledge of customer relationship management systems, electronic giving and information exchange, and Microsoft Office software programs.

                                  PART IV: WORKING CONDITIONS

Physical Demands/Work Environment:

  • Moderate level of physical activity during campaign season.
  • Ability to lift, carry, move up to 25lbs.
  • Requires extensive periods of time at a computer.
  • Work outside of normal business hours will be required from time to time.
  • Reasonable accommodations will be met for varying abilities.

*All applicants must submit a resume and cover letter*