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Resource Development Operations Specialist

Rochester, MN

Relocation expenses: Not paid

Full time
1 - 2 years of experience
Bachelor's Degree
$31,000 to $40,000 per year

Published on 9 Jun 2022

Expires on 9 Jun 2022

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Resource Development Operations Specialist

TITLE: Resource Development Operations Specialist
DEPARTMENT: Resource Development
REPORTS TO: Vice President of Resource Development
STARTING SALARY: $40,000-$45,000

United Way of Olmsted County (UWOC) is a community change organization that fights for the education, health, and financial stability of every person in our community. United Way fights to erase divisions, bridge divides, and right inequities. We connect people with resources that change lives and transform our community. You can learn more about our organization, our impact, and our values at

  • This role is managed by the Vice President of Resource Development and sits on United Way’s Resource Development (RD) team, which is a team of four. The Resource Development team’s primary responsibility is to raise funds to support United Way’s mission.
  • Our team has a strengths-based culture and finds value in diverse skills and strengths.
  • Our team is a group of dedicated and persistent relationship builders, who help inspire others to share their time, talents, and treasures to advance the mission of UWOC to achieve community-level change. We serve as representatives of the mission and ask clarifying questions to better understand how we can ensure resources are secured to fund the mission.
  • We are looking for someone to take on the role of our Resource Development Operations Specialist (RDOS). This role will require data management, analytical, and organizational skills. To excel you must be willing and able to learn new technologies.
  • This role also provides support for the other three members of RD and generally is involved in all aspects of RD. It also interacts regularly with the Finance Team and Marketing and Engagement Team as well as the Community Impact Team.
  • The Resource Development team values innovative ideas, and this role provides the opportunity to take on or grow into projects of interest if they support our goals.
  • Sometimes this position in other nonprofit organizations is referred to as “the database manager or stewardship manager”.

PRIMARY RESPONSIBILITIES & EXPECTATIONS The Resource Development Operations Specialist is primarily responsible for maintenance of Andar, our donor database and CRM (Customer Relationship Management) tool which is like Salesforce. Andar is a propriety tool and requires time and training to master.
Additionally, this role supports fundraising activities year-round. During the fall the RDOS’s primary responsibility is campaign activities. United Way raises approximately 70% of our funding through our workplace campaigns. Approximately 100 businesses in Olmsted County run a workplace campaign where United Way coordinates with their staff to talk about our work and give employees the opportunity to donate. Additionally, year-round, the RDOS will support the Major and Planned Giving Associate as well as the Vice President of Resource Development with individual fundraising activities through prospect (donor) management and research.
Database Management:

  • Update and add donor and business data and accounts to Andar.
  • Produce reports as requested by the RD, Finance, and Marketing and Engagement teams.
  • Design and distribute surveys for donors, businesses and partners as needed.
  • Maintain cleanliness of database through consistent de-duplicating of donors in the database and updating of contact information in the database.
  • Manage acknowledgment process of donors as donations are processed.

Campaign Support:

  • o Responsible for ePledge campaigns (an online giving platform) for employees to use to give electronically online, including some of our largest workplaces (ex: Mayo Clinic has 45,000 employees). This responsibility includes:
  • Consistent communication and follow-up with workplace contacts.
  • Cleaning, organizing, and uploading substantial amounts of data into Andar.
  • Updating the messaging and images on the giving platform.
  • Monitoring and assisting donors with technical problems or donation questions.
  • Assemble campaign supplies for the workplaces and plan distribution.
  • Monitor campaign supplies and inventory.
  • Manage volunteer(s) to support campaign supply assembly and other activities.

Additional Fundraising:

  • Support prospect (prospective and current donor) identification efforts by using wealth and philanthropy research tools like DonorSearch.
  • Lead implementation of a moves management approach with donors and prospective donors, helping MPGA, VP of RD and President to manage their portfolios (specific assigned donor and prospective donor relationships) with a documented custom cultivation (relationship building and introduction and inclusion in UWOCs mission) strategy for each donor.
  • Generate prospect reports weekly.
  • Identify donor interest segments for targeted communication.
  • Lead online giving strategies such as Peer to Peer (people asking their friends, family, and colleagues to give through an online giving team format) giving through tools such as MobileCause.
  • Assist with events and volunteer activities as needed.

You might not have specific work experience in each of these areas, and that is okay. We expect our new Resource Development Operations Specialist will have done some but not all these types of tasks in the past. We will provide support for on-the-job learning if you possess the core competencies described below:


  • Are comfortable with and enjoy learning new software and technologies. You may also be asked to help teach other team members skills when needed.
  • Enjoy analyzing data and translating trends into meaning.
  • Like creating and streamlining processes as well as continually evaluating and improving processes.
  • Can work across departments and possess outstanding interpersonal, team and customer service skills.
  • Are flexible; can change focus and priorities easily; able to prioritize and multi-task in a fast-paced environment.
  • Have an ability to work independently with little or no supervision.
  • Have an exceptional ability to follow-through and meet deadlines.
  • Are proactive, able to anticipate problems and plan solutions.
  • Possess strong organization and planning skills.
  • Possess advanced skills with Microsoft Excel
  • Are comfortable working on a PC and using Office 365, Microsoft Teams, Zoom, Microsoft Forms, Online Email Marketing Platforms (like MailChimp or Constant Contact).
  • Possess the following core competencies as an RD professional:

Mission Focused – The United Way Pro’s top priority is to create social change that leads to better lives and healthier communities. This drives their performance and professional motivation.
Relationship-Oriented – The United Way pro understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
Collaborator – The United Way Pro understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
Results-Driven – The United Way Pro is dedicated to shared and measurable goals for the common good: creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
Brand-Steward – The United Way Pro is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.


  • Our typical work week is 37.5 hours.
  • Located in Olmsted County – We are looking to hire a resident or someone willing to live within daily commuting distance, as we are rooted in our local community. Some in-person meetings and activities are required as safety permits.
  • Typical office hours are Monday-Friday from 8:30am-5:00pm.
  • We offer flexible work schedules to meet individual and family needs, and we need you to be available during peak times to meet with internal and external stakeholders. We are willing to work together to make sure both employee and organizational needs are met.
  • Occasional availability outside of typical office hours is expected for special events, as individual circumstances allow.

United Way of Olmsted County (UWOC) is an equal opportunity employer. Individuals who share lived experiences with the people and communities we serve are strongly encouraged to apply. We intentionally do our best to eliminate bias and remove barriers for applicants. UWOC encourages applications from individuals of all races, genders, ages, and abilities.
Starting salary of $35,000 - $40,000 per year, depending on qualifications.
Employees are paid electronically twice a month.
Benefits include health, dental, and life insurance; 403b retirement plan with generous employer match available after one year of employment; up to 8 weeks paid parental leave.
20 days paid time off plus 10 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays to be used at the employee’s discretion).
To apply, please email Zeni Aly ( If you have specific questions as to the role, please contact Jennifer Teske ( In the email we ask for:
1. 2-3 paragraphs in the email (not attached, write in the body of the email) telling us why you are interested in this position and how you believe you meet the qualifications.

  • By paragraph we mean a set of 3-7 sentences, meaning your email should be approximately 6- 21 sentences long.
  • You will not receive more or less consideration because of a shorter or longer email.
  • DO NOT send us a traditional cover letter. In this process we are seeking someone who pays attention to detail and follows directions. If you send a cover letter, this will be considered not following directions.

2. A summary of your work/skills/training/ educational history as an attachment OR a link to your LinkedIn profile

  • We do not have a preference on which one.
  • You will not receive special consideration for sending both.
  • Our aim is to understand where you have worked/volunteered before and the types of roles you have had. Maybe you have done fundraising work in the past. Maybe you were a United Way Workplace Champion in your previous job. Maybe you have a lot of experience organizing people and developing relationships—we are open and interested in learning from folks across the spectrum of experience and industry.

Qualified applicants will receive a reply within five business days to schedule a conversation. We will keep the position open until it is filled. Start date is flexible—ideally someone will begin full time by June 9.