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Resource Coordinator for NC 2-1-1 and NCCARE360

United Way of North Carolina
Cary, NC

Relocation expenses: Not paid

Entry Level
Full time
1 - 2 years of experience
Bachelor's Degree

Published on 20 Dec 2019

Expires on 20 Dec 2019

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Resource Coordinator for NC 2-1-1 and NCCARE360

The Resource Coordinator position assists with the coordination and maintenance of resource data supporting United Way of North Carolina’s NC 2-1-1 information and referral system as part of the NCCARE360 team.  United Way of NC is expanding the team to support the resource data work component of the NCCARE360. . 


Quality Assurance Oversight
Follow policies and protocols that ensure the NC 2-1-1 resource database is in full compliance with all Resource Database standards, including the following elements:

  • Comprehensive and consistent listings;
  • Appropriate and consistent application of the Alliance of Information and Referral Systems (AIRS) Standards and 2-1-1 LA Taxonomy;
  • Adherence to the NC 2-1-1 Style Manual;
  • Application of approved templates for standardized resource listings.

Database Management

  • Follow policy and procedures and utilize provided resources and tools to ensure database is current and accurate including annual resource updates and interim changes
  • Follow assigned work plan to meet deliverables around core resource areas and/or geographic assignments for database expansion.
  • Work with the database directly and through interaction with agencies to enhance, update, and improve the resources within the NC 2-1-1 database. Specifically to
    • Provide for global corrections to existing records within an assigned area to achieve compliance with Quality Assurance monitoring standards;
    • Enhance the database listings;
    • Ensuring basic needs categories are fully represented;Review responses to auto verification requests and assign geography and taxonomy as appropriate;
    • Respond in a timely manner to requests for general information on NC 2-1-1 from external agencies seeking information and/or corrections regarding their agency’s information in the database.
    • Provide support to external customers who request assistance with on-line updating tools.

Knowledge, Skills, Competencies and Abilities

  • Associate’s Degree or Bachelor’s Degree in Library Studies or Health and Human Services or the equivalent in education and experience.
  • Experience and knowledge of the health and human services field as it pertains to government and the non-profit sector.  Specifically, an understanding of the organizational structures of government agencies and non-profit organizations meeting the health and human services needs of individuals, specifically those in NC.
  • Strong oral and written communication skills and the ability to communicate with individuals at all levels within an organization.  Ability to communicate clearly and effectively via phone and email.
  • Experience in the management of robust databases with a focus on data integrity and the importance of adhering to style guidelines for data consistency.  Highly organized and IT-competent – proficient in Microsoft Office and iCarol or similar database management program. 
  • Once eligible, become a certified AIRS Community Resource Specialist - Database Curator (CRS-DC).
  • Demonstrated versatility and flexibility in learning new information, taking on new assignments and contributing as needed within the scope of the position.  Ability to maintain a stable, consistent performance under fluctuating conditions such as time pressure or new/modified assignments. Readily adjusts priorities based on pressing or changing tasks.
  • Ability to take initiative to independently accomplish tasks within the scope of the position. Well- developed organizational skills and attention to detail.
  • Ability to work productively as a member of a team, providing constructive input towards team goals and project vision.  Ability to compromise when necessary for the success of the team.
  • Ability to maintain confidential information.
  • Spanish speaking a plus.