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Resiliency Navigator

El Paso, TX

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree
$31,000 to $40,000 per year

Published on 21 Nov 2020

Expires on 21 Nov 2020

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Resiliency Navigator


The United Way of El Paso County is an independent, locally governed and community-supported nonprofit agency that is focused on identifying and making a measurable change in four areas:  Education, Basic Needs, Health and Financial Stability through funding, advocacy, creating collaborative partnerships, and developing volunteer resources. The organization, which has been in El Paso for more than 95 years, focuses on creating long-term, lasting change to make El Paso a better community for everyone. United Way also serves as the manager/fiscal agent for the city, county and state employee campaigns.


Unite and mobilize the El Paso community around focused effort that:

  • connects our most vulnerable to basic needs,
  • closes educational achievement gaps,
  • promotes lifelong financial stability for all El Pasoans,
  • and connects people with opportunities to give, advocate, and volunteer.

Vision Statement   

El Paso County is the premier multi-cultural community in which to raise a family.


The Resiliency Navigator supports the mission of El Paso United Community Assistance Center by connecting clients and members of the community with resources to help promote healing and resiliency in the wake of the shooting on August 3, 2019. The Resiliency Navigator supports the efforts United Way of El Paso County as the backbone of the Family Resiliency Center under the direction of the Director.


Case Management

  • Provision of holistic and comprehensive assessment, case management, crisis intervention and behavioral health services to clients including but not limited to intake assessment and ongoing problem-solving.
  • Provide referrals and resources to community members seeking support as a result of the tragic shooting on August 3, 2019.
  • Provide a warm hand-off for community members when making referrals to other agencies or partner programs. Follow up with agencies and clients, as appropriate.
  • Update a directory of resources and points of contact as necessary to provide accurate information to community members seeking support.
  • Maintain accurate records of clients seeking care and obstacles faced to continually provide feedback to the Director on the need for evolving programs and resources.
  • Document all referrals and partnerships to facilitate necessary follow-through and information-sharing.

Outreach and Programming

  • Provide resources in community settings easily accessible to the general public, taking into account barriers in transportation, hours of service, and language, among others.
  • Provide a welcoming and safe environment for community members to feel comfortable seeking care.
  • Plan and facilitate community and group events in partnership with local stakeholders including school districts, youth programs, City, County, and mental health institutions.
  • Represent UWEPC as the face of community recovery efforts related to the shooting incident on August 3rd, 2019.
  • Represent UWEPC at any state, regional, and national conferences, forums, or meetings, as appropriate.
  • Collect, track, and report data related to the usage of the Center and services provided. Provide recurring updates and progress reports to UWEPC and partners on the services offered by the Center as well as the use by community members.
  • Collect, track, and report expenses incurred by the Center in an effort to provide services to the community, to include donations, grants, and in-kind resources.


Bachelor’s degree in subjects related to health and human services, non-profit or organizational management, public relations, communications, marketing, or social services, plus three years of work experience and/or an equivalent combination of education and experience related to the duties of the position. 

Knowledge of the non-profit sector is essential.  Skills in grant management, program management, case management and/or volunteer engagement are desired.

Skills and Demonstrated Abilities
 Strong leadership, verbal, and written communication skills; and strong presentation and interpersonal skills.
 Intermediate knowledge of MS Office applications,
 Intermediate knowledge of social media platforms i.e. Facebook, Twitter, Snapchat, Instagram.
 Must possess the ability to effectively and efficiently coordinate multiple projects and staff.
 Ability to develop and execute strategic plans with multiple, complex tasks and projects.
 Deep understanding of program performance measurement techniques, performance metrics, and evaluation principles.


Must be able to work a flexible schedule with the possibility of early morning, evening, and weekend work.

●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.