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Project Manager – Community Resource Database and Technology

United Way of Wisconsin
Madison, WI

Relocation expenses: Paid

Full time
3 - 5 years of experience
Bachelor's Degree
$51,000 to $60,000 per year

Published on 30 Sep 2021

Expires on 30 Sep 2021

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Project Manager – Community Resource Database and Technology

Reports to:       Project Director (211)

Supervises:      Community Resource Database Coordinators and Project Associates                                                                                 

United Way of Wisconsin is seeking an organized, enthusiastic, forward-thinking, and mission-focused individual with exceptional data analysis, curating and project management skills. The individual serving as the Statewide Community Resource Database Manager will manage a small team of resource database coordinators and associates. And will effectively build collaborative relationships with key stakeholders, independent 211 contact centers and other I&R information programs in Wisconsin. The Database team under the leadership of the Project Manager is responsible for the overall management and integrity of the 211-resource database, and statewide technical systems.


United Way of Wisconsin (UWWi) is the statewide organization providing member support services to the local and independent United Ways in Wisconsin. Through UWWi member support services, local United Ways in Wisconsin have capacity to build stronger communities individually and collectively. United Way of Wisconsin manages 211 Wisconsin on behalf of the 211 Wisconsin board of directors and coordinates services between 8 independent 211 contact centers throughout Wisconsin.


United Way of Wisconsin is dedicated to support and enrich a strong statewide United Way network that maximizes the capacity of local United Ways to address human needs, improve lives and create lasting positive change across Wisconsin.


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

Project Management

  • Manage database initiatives deliverables funded through a variety of government funded projects ensuring that all partners and team members are completing project deliverables.
  • Orchestrate and supervise database improvement and expansion projects.
  • Create monthly, quarterly, annual, and ad hoc reports for internal and external audiences, including performance data and other key metrics
  • Participate in disaster response when 211 Wisconsin is activated by state or local authorities.

Partner Engagement

  • Represent 211 Wisconsin on data-focused community task forces or planning groups, positioning 211 as an essential information resource
  • Support resource managers participating in US 211 Resource Database collaborative ensuring that all partners are engaged in the national Epic partnership.
  • Lead the Wisconsin Resource Management workgroup.

Database Expansion and Improvement

  • As an integral part of the 211-project team, work in collaboration with team members to strengthen and expand 211 database services and partnerships and maximize revenue and growth opportunities.
  • Ensure the quality, comprehensiveness, and accuracy of the 211-resource database by coordinating data improvement efforts between partner regional contact centers and managing internal database improvement projects.
  • Oversee data management staff training and partner with internal staff to continuously improve training programs that benefit the Wisconsin network.
  • Ensure compliance with national accreditation, taxonomy, and coding standards and develop recommendations to effectively partner with partner standards and alternative taxonomies.

Technology and Systems

  • Manage technology vendor relationships and coordinate special development projects.
  • Troubleshoot regional contact center technical issues and escalate support tickets.
  • Provide backup to technical systems staff to configure database and reporting systems.


  • Bachelor’s degree or 3-5 years project management experience (required)
  • 2 years data analysis or database management experience. Equivalent education/experience in library science, AIRS (Alliance of Information & Referral Systems) certification or related fields will be considered. (preferred)
  • Understanding of database systems and solid experience with maintaining standards and following style guides (required).
  • Experience in gathering, categorizing, and analyzing data efficiently and accurately (required).
  • Experience configuring CRM or telephony systems (preferred).
  • Prior experience with human services and/or information and referral (preferred).
  • 2-3 years of supervisory experience (preferred).


  • Optimistic outlook, “can do” attitude, innovative and creative approach
  • Proficiency in MS Excel, experience with large datasets, experience with relational databases.
  • Meticulous attention to detail and exceptional organizational skills
  • Strong oral and written communication and presentation skills
  • Strong problem solving and critical thinking skills
  • Flexible, able to manage priorities and deadlines in a fast-paced environment without compromising quality
  • Exercises sound and reasoned judgment
  • Works well independently and as part of a team



Work primarily takes place in an open office environment. Work involves frequent use of office equipment and exposure to computer screens.

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk, or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms. An employee may be required to stoop, kneel, bend, crouch, or crawl, climb or balance and lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff, partners and others encountered in the course of work.

Applly by sending a cover letter and resume to by 9/30/2021.