United Way of Broward County fights for the Health, Education and Financial Prosperity of everyone in our community. General Description: This part-time position provides assistance to Family Stability Program case manager(s) through community outreach to meet new participants, data input to measure grant goals, and fulfilling referrals for services in an education environment onsite in Hallandale Beach. The Family Stability Program is housed within the Community Partnership School™ (CPS) program. The Family Stability Program provides coaching, resource referrals, and financial education to local parents and students, particularly those with low income and homelessness related conditions. . Primary Job Responsibilities & Duties: 1. Point of contact for Family Stability Program participants through the outreach and application stages. 2. Perform informational interviews with potential clients to determine eligibility. 3. Input correspondence, case notes, narratives, notifications, and related documents into computer database. 4. Address participant needs by facilitating referral to appropriate treatment or service providers. 5. Conduct activities in a culturally responsive manner and monitor the service environment to maximize participant success and well-being. Other Job Duties: • Advocates on behalf of clients and families for services, basic needs, and other related issues. • Stays abreast of community resources and procedures for referring clients to appropriate resources • Conducts community and home visits (if needed) related to fulfilling resource referrals. • Performs other duties and assumes other responsibilities as assigned by supervisor. • Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts. Supervises: This position has no supervisory responsibilities. Education & Experience: Associate’s degree with major course work in social work, psychology or other field closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree. Experience in data entry, customer services, hospitality, community resource referral, or closely related work. Ability to communicate effectively with a diverse audience. Strong organizational, project management, and interpersonal skills. Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion. Experience with Microsoft Office Suite Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community. Must have and maintain reliable transportation. Direct experience working with low income, homeless population, youth and families strongly preferred. Core Competency Requirements: • Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance United Way of Broward County’s mission. • Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner. • Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of United Way of Broward County. • Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values. • Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. • Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines and seeks help when needed in managing priorities. • Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting. Environment & Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. Demands also involve protracted concentration.
