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Program Manager - Westside Hands On

Portland, OR

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree

Published on 11 May 2018

Expires on 1 Jun 2018

Program Manager - Westside Hands On

Job Title:        Program Manager-Westside, Hands On

Reporting To:  Director-Hands On

Department:  Community Impact

Exempt OR Non-exempt:  Non-exempt

Work Schedule:  Full-time. Core Hours of Monday-Friday, 8:30 a.m. to 5:00 p.m.  Must be able to work a flexible schedule with the possibility of evening and weekend work.

Overall Purpose of this Role:

Hands On Greater Portland serves as the volunteer center for Multnomah and Washington Counties and makes more than 20,000 volunteer connections a year with 250+ nonprofit partners.

Key responsibilities of the Westside Program Manager (WPM) include managing our volunteer center partnerships with nonprofits seeking volunteer support west of the Willamette River. The WPM develops and maintains relationships with nonprofit partners and Volunteer Leaders (VLs). The WPM is part of the Partner Services Team that is responsible for fielding requests for volunteers from our nonprofit partners and aiding them in connecting with our volunteer engagement programs. The WPM also manages all Washington County programming and other program related functions and is the primary lead for creating and sending email communications to external constituents (e.g., Hands On volunteers, nonprofit partners).

Key Accountabilities:

Serve as the primary staff contact for nonprofit partners on the Westside of the Willamette River, throughout west Multnomah and Washington Counties – 30%

  • Cultivate and foster nonprofit partners’ relationships with Hands On once they have completed the new partner process
  • Develop and maintain nonprofit partner cultivation strategies.
  • Conduct nonprofit partner orientations, one-on-one meetings, and site visits (as needed)
  • Help partners navigate the admin website, post volunteer opportunities, and finalize details           
  • Assist partners in the development and posting of new calendar projects
  • Solicit and monitor feedback from agency partners regarding projects
  • Manage a Program Portfolio of partners, VLs, and their related opportunities                                                                        
  • Responsible for stewardship, support, and training of a portfolio of nonprofits and their corresponding opportunities and VLs
  • Demonstrate competency utilizing technologies such as Formstack and Salesforce to manage portfolio
  • Participate on nonprofit applicant review team to vet new nonprofit partners

Co-facilitate Partner Services and help oversee Partner Services goals – 20%

  • Collaborate on and support updates and improvements to Partner Services
  • Collaborate on and support updates to Partner Services hard materials (e.g. Partner Training Manual, Orientation materials, volunteer posting worksheet, etc.)
  • Collaborate on and contribute to nonprofit partner eNewsletters
  • Collaborate on the planning and execution of the annual Partner Breakfast
  • Conduct annual and ongoing surveys to solicit partner feedback               

Manage Washington County activities – 20%

  • Develop and implement the Washington County strategic plan
  • Manage operations at the Washington County office
  • Contribute to and attend meetings of key Washington County groups that strategically align with Hands On mission

Oversee Hands On Communications – 15%

  • Create and send volunteer outreach and recruitment email communications
  • Work with Eastside Program Manager and Technology & Program Manager to develop and send Partner Communications
  • Work with the Corporate Engagement & Events Manager to develop and send email communications for major events
  • Provide oversight of email communication budget and related data

Participate in Hands On Connect administration – 10%

  • Support primary Hands On Connect (salesforce) administrator
  • Run reports, update templates, help manage Hands On Connect updates

Participate in Hands On Volunteer Intake & Referral – 5%

  • Participate in shared responsibility of all Hands On team members to answer phones and emails on one assigned day of the week
  • Demonstrate I & R knowledge and core competencies


  • Special Event Support: Identify partners, develop projects, match VLs, etc., for MLK Weekend of Service, Cares Day, corporate volunteer events, etc.
  • Occasionally manage social media streams on behalf of Hands On.
  • Actively and strategically work cross-departmentally, as needed.
  • Provide reception backup for the organization on an as-needed basis.

Professional Competencies:

Mission Focused

Ability to link donor, volunteer, and advocates' aspiration to needs
Ability to catalyze others' commitment to mission
Strives vigorously to accomplish shared goals
Separates one's own interests from organizational interests in order to make the best possible judgments for the organization                              


Understands and motivates individuals and organizations

Values diversity and inclusion

Effectively communicates

Treats others with respect and dignity

Actively listens to and facilitates diverse input and contributions


Seeks and shares knowledge of community
Takes a collaborative approach to addressing issues
Focuses on shared goals
Mobilizes a broad range of sectors and resources

Culture and Diversity    

Maintain an overt culture and diversity lens in all Community Impact work                                                                          


Has a searing focus on results and can effectively communicate goals and impact

Promotes innovation/willing to take risks

Develops relationships to drive resources and results

Has the necessary organizational skills to deliver on business model

Brand Steward

Acts with integrity and strong ethics to foster trust at all levels (personal, market, societal)
Internalizes the meaning and commitment of United Way and consistently acts according to its value and purpose
Demonstrates the values of the network; is a good system-citizen
Is accountable and transparent with all stakeholders

Additional  Competencies and Required Skills:


Excellent verbal and oral communication skills

Team-builder/facilitates teamwork


Demonstrates social responsibility and stewardship

Embraces ambiguity and paradox

Shares power and decision-making

Exemplary customer service

Ability to navigate corporate and nonprofit cultures

Curiosity and creativity

Ability to enroll coworkers and other constituents in events

Familiarity with our region’s nonprofit community

Willingness to learn    

Passion for working with people and building relationships

Strong planning and organizational skills; ability to manage details

Project management and oversight

Ability to succeed in a fast-paced work environment

Ability to supervise volunteer leaders and in-house skilled volunteers

Willingness to work behind the scenes to build infrastructure

Ability and willingness to innovate and stretch the limits of current Hands On programs; willingness to learn and grow

Intention to develop own professional skills and abilities

Passion for the mission of Hands On

Supervision and Working Relationships

Supervisory Direction Received:

  • Position works under the general direction of the Director-Hands On. Work subject to review and evaluation by supervisor.

Working Relationships:

  • United Way/Hands On staff, current and prospective volunteers, local nonprofits, corporate representatives, community members


  • No direct reports

Experience, Education, and Training Required:

  • 3 years’ work experience that aligns with this position’s requirements; Bachelor’s Degree; or a comparable combination of experience and education

Physical Requirements:

  • Periodically moves tools and supplies weighing up to 50 pounds from local tool bank to volunteer project site and from retail stores such as Home Depot to volunteer project site (up to several times per month or more).
  • Consistently works on volunteer project sites, stooping, kneeling, crawling, reaching, ascending/descending ladders, lifting and moving tools, painting, building, etc. (several times per month or more).
  • Consistently works in outdoor weather conditions on volunteer project sites (several times per month or more).

Technical Knowledge:

  • Proficiency with a Windows operating system, MS Word, Excel, Outlook, Internet, and Salesforce programs preferred.
  • Valid driver’s license, automobile insurance, and access to a reliable vehicle