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Program Manager, Financial Stability

Seattle, WA

Relocation expenses: Not paid

Full time
3 - 5 years of experience
Bachelor's Degree

Published on 3 Nov 2020

Expires on

Program Manager, Financial Stability

August 31, 2020

Job Announcement – Program Manager, Financial Stability

United Way of King County’s mission is to bring caring people together to give, volunteer, and take action to help people in need and solve our community's toughest challenges. Our culture fosters leadership, open communication, teamwork and collaboration, integrity, and, accountability.

The United Way Free Tax Preparation Campaign is one of the largest Volunteer Income Tax Assistance Programs in the nation. We are currently seeking to fill the Program Manager, Financial Stability to join the Community Services Team.  The role is responsible for designing and scaling the Tax Preparation Campaign and developing strategies that will increase the economic stability of low-income people in King County, Washington.

With economic instability exacerbated for many in the region, connections to income supports like the Earned Income Tax Credit and Child Tax Credit provide stabilizing cash assistance for families who are struggling to get by. As a key program in United Way of King County’s COVID-19 response effort, the Free Tax Preparation Campaign will deliver services through virtual and limited contact strategies this upcoming tax season., serving over 20,000 people. The position mobilizes the funding, staff, and partners to disrupt poverty for thousands of households and serves as an ambassador for United Way on improving tax policy for low income people at the local and national level.

United Way of King County is an equal employment opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristics protected by law. 

The recruiting salary range is $70,500 - $73,500 – DOE. This position is open until filled; first consideration will be given to applications received within two weeks of posting. 

Note: All candidates MUST apply on our Careers Website in order to be considered for this position.



  • Leads strategy and design of United Way’s free tax preparation efforts as part of our larger COVID-19 response, leveraging virtual strategies and working to break down barriers for community members in accessing services.
  • Designs, plans, manages, evaluates, and improves all elements of United Way’s Free Tax Preparation Campaign and Access to Benefits Programs; mobilizes community partners and oversees up to 800 volunteers; and serves as a liaison between United Way and community partners, funders, and customers.
  • Executes marketing and outreach efforts, ensures compliance with all IRS VITA Program policies; hires and trains up to 35 seasonal staff members; supervises operational and volunteer activities at multiple tax sites during tax season; produces internal and external campaign reports.
  • Actively participates in efforts to reduce racial disparities and systems of oppression.
  • Leads strategy and efforts to connect households to COVID-19 specific income supports such as Economic Impact Payments.
  • In coordination with the Financial Stability Team, develops and implements a multi-year plan to increase the impact and sustainability of these programs and makes recommendations about future Financial Stability programs and investments.
  • Coordinates planning efforts with other Financial Stability programs, such as Bridge to Finish, to effectively offer free tax preparation services to target populations and leverage existing partnerships and structures.
  • Develops innovative strategies to increase uptake of free tax preparation services, particularly for BIPOC communities, and improve quality of services provided
  • Develops initiatives, maintain partnerships, facilitates meetings, and implements volunteer programs in Financial Stability priority areas.
  • Researches funding opportunities in support of Financial Stability Program efforts and writes competitive grants to secure funding.




Bachelor’s degree or equivalent, specializing in Social Science or a related field. Must have three years’ experience in community engagement/ organizing program and volunteer management. Knowledge of tax preparation law and/or software desirable, willingness and ability to become proficient in using TaxSlayer software and obtain IRS tax certification at the "Advanced" level. Speaking and understanding other languages such as Spanish, Vietnamese, Amharic, Cambodian, or Russian is a plus.  Supervisory experience required.



  • Demonstrated project management and program leadership skills.
  • Demonstrated ability to develop comprehensive program strategies and communicate to stakeholders.
  • Ability to adapt to change and demonstrated flexibility to work with and through times of ambiguity.
  • Ability to coordinate, organize volunteer management, data and manage time effectively.
  • Ability to communicate to a diverse group at all levels effectively both verbal and in written form.  Ability to present information to small and large groups.
  • Intermediate proficiency in MS Office Word and Outlook; advanced proficiency in Excel and data analysis.
  • Demonstrated experience writing and managing grants.
  • Demonstrated skill and ability to thoughtfully work with diverse groups to resolve issues, including competing demands, sensitive situations, and conflicts with other groups.
  • Demonstrated ability to balance multiple activities/tasks with competing priorities.
  • Ability to carry out work at a high level of detail while simultaneously managing long term projects and strategies
  • Knowledge of racial equity, determinants of poverty, and social justice frameworks.



Position works under constant time requirements/constraints. Work is generally performed in an office environment with some evenings and weekends.  Requires the ability to travel to a variety of locations throughout King County.  However, during COVID-19, most activities will be performed virtually. Position has on-call status during tax season.

Job involves a moderate degree of complexity or difficulty based on handling and prioritizing the many tasks of position responsibilities.  Position operates independently with minimal supervision.  Position may have partial budgetary preparation/compliance accountability.  Position is accountable for strategic planning.  Decisions are sometimes made by a group process format and sometimes on an independent basis.  Decisions are made within general organizational policy constraints.   

Physical activities include standing, walking, sitting, talking, hearing, handling, and using repetitive motions of hands/wrists.  Position may require lifting and carrying up to 50 pounds.



This job position performs other assignments and performs other duties as deemed necessary by United Way of King County.  The contents of this job description may change as deemed necessary by United Way of King County.