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Program Manager, Family Support Network

Cincinnati, OH

Relocation expenses: Not paid

Full time
5 - 10 years of experience
Bachelor's Degree

Published on 30 Aug 2022

Expires on 30 Aug 2022

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Program Manager, Family Support Network

United Way of Greater Cincinnati (UWGC) has an immediate opening for a Program Manager to develop, manage and provide direct supervision for the Family Success Network, coordinating the day-to-day responsibilities for the Community Collaborations to Strengthen and Preserve Families grant funded project. This includes convening advisory groups, monitoring progress of sub-recipients, collecting performance measures and working with evaluation staff to conduct continuous quality improvement and evaluation, as well as prepare reports. 

Key Areas of Responsibility:

  • Supervising and/or coaching Family Coaches, monitoring progress of project throughout the designated county area
  • Collecting performance measures and working with third-party evaluator to conduct project evaluation, as well as preparing reports 
  • Conducting weekly supervision and/or training with the Family Coaches  
  • Developing a program manual 
  • Engaging families utilizing a strengths-based approach, where the Program Manager will gather an understanding of the families’ unique needs, provide information and referrals to local services as needed/requested by the family, explain the tenets of the program and the services available, and assess the families’ need for and willingness to engage in additional, more intensive services 
  • Convene and facilitate meetings amongst collaborative members 
  • Collaborate with evaluation staff to facilitate and support the completion of the updated needs and resource assessment for the project 
  • Facilitate and support the development and implementation of grant activities through coordinating services with local implementation partners 
  • Monitor local implementation partners through quarterly progress reports and monthly site visits 
  • Provide technical assistance to local implementation partners, which also includes any needed trainings and coordination 
  • Submit regular programmatic and fiscal reports to the Administration for Children and Families, Youth and Families – Children’s Bureau, as well as to other identified partners requesting data 
  • Represent the Ohio Children’s Trust Fund at any required national and local trainings and meetings 
  • Actively engage with family and child serving systems, including attendance at community meetings, such as Family and Children First Council 
  • Provides Tier II and Tier III services, as needed 
  • Serve as point of contact for the project for the Ohio Children’s Trust Fund 

Minimum Qualifications:

  • Bachelor’s degree in social work/counseling, or related field; Master’s and licensed social worker preferred
  • 5-10 years of relevant experience, providing services to families or children, including prevention or treatment related to child abuse and neglect 
  • Current training and/or credentials, or will receive training and/or credentials upon hiring, for the following programs: Triple P Positive Parenting, evidence-based parenting programs, Motivational Interviewing, Strengthening Families Protective Factors Framework, Ohio’s Practice Profiles, Ohio’s Keeping Children Safe 
  • Demonstrated experience working within systems to remove barriers for families seeking services, and arrange interagency meetings designed to coordinate services and ensure effective collaboration 
  • Experience referring families to services (substance abuse, mental health, housing and childcare, etc.) within their local community and identifying, engaging and providing services to families with identified risk
  • Preferred experience administering the universal screening tools  
  • Experience ensuring data collection and documentation is consistent with rules and regulations as prescribed by both applicable state and federal laws and policies 
  • Valid state issued driver’s license and automobile insurance
  • Position hours – workday is 7.5 hours typically between 8:30 a.m. – 4:30 p.m., Monday through Friday; however, schedule may vary to provide occasional support of evening and Saturday meetings.


  • Excellent verbal and writing skills 
  • Interpersonal Skills – Engaging, Builds Relationships
  • Measurable Impact – Achievement Oriented
  • Technology Proficient; Effective with computer software, proficient in Microsoft, experience with virtual platforms (i.e., Skype, Zoom, Microsoft Teams), able to travel and work remotely within Hamilton, Clermont and Brown counties  
  • Preferred experience with data entry and/or data entry software 
  • Organizational/Strategic Planning, Negotiation and Facilitation Skills

Applicants should apply by Tuesday, August 30, 2022, via the link below:

UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion