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Program Manager

San Francisco, CA

Relocation expenses:

Full time
3 - 5 years of experience

Published on 8 Jan 2023

Expires on 30 Nov 2022

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Program Manager

UWBA is an equal opportunity employer committed to a diverse workforce. UWBA is committed to building and maintaining a diverse staff and an inclusive workplace that values equity. We welcome applications from immigrants, BIPOC, LGBTQ applicants, and people with lived experience in poverty.

JOB ANNOUNCEMENT: Program Manager (Level 3)

Department: Community Impact Team 
Reports to: Senior Director, Free Tax Help  

Classification: Union Support 


United Way Bay Area (UWBA) mobilizes the Bay Area to dismantle the root causes of poverty and build equitable pathways to prosperity UWBA brings together partners from the nonprofit, business, and government sectors to address Bay Area poverty. We partner across sectors, develop solutions, capture the data we need, and use those insights to support public policy and create research-backed community initiatives.

These initiatives include:  

  • Housing Justice: Improve access to stable, affordable housing and homelessness prevention.  
  • Employment & Career Opportunities: Build systems and pathways to career and employment opportunities.   
  • Financial Stability: Help families increase income and savings on their way to financial stability.  
  • Basic Needs: Ensure access to basic needs like food, housing, and legal services.  

For more information about UWBA, please visit
The Opportunity: 

United Way Bay Area’s Free Tax Help Bay Area provides low-income working households with free tax return preparation in partnership with the IRS. The program supports United Way’s goal of breaking the cycle of poverty by ensuring families claim valuable tax credits. The Free Tax Help Program Manager is a full-time position which contributes to the effective and successful implementation of this 8-county program and provides strategic program support to the regional program and specific counties. 

Volunteer Income Tax Assistance (VITA) is a national, free tax preparation program administered by the IRS. Now in its 53rd year, VITA volunteers provide free tax preparation for clients making generally less than $57,000. In the Bay Area, more than 100 partners come together under the leadership of United Way Bay Area to provide tax assistance to tens of thousands of clients each year. 

What you’ll do: 

  • Lead county coalitions and provide technical assistance for tax sites in specific counties independently including serving as the lead contact for 40+ organizations 
  • Oversee grants to tax sites, including government agencies, non-profits, and individuals 
  • Certify to the advanced tax preparer level of the IRS VITA program (annual test required and training provided), including preparing and quality reviewing tax returns both virtually and in-person 
  • Lead volunteer training, tax site coordinator meetings and training, and external meetings including creation of training and presentation materials, independently 
  • Visit VITA sites, give presentations, and conduct outreach in your assigned counties and assist other Free Tax Help team members in their counties as needed  
  • Collaborate with Free Tax Help Team to develop program design, implementation, and strategic initiatives as needed 
  • Manage special events including tax site pop-ups, DIY taxes events, and more 
  • Lead public presentations about Free Tax Help and accessing services both virtually and in person 
  • Actively participate in Statewide and National VITA Coalitions around refund savings, best practices, virtual VITA, and more  
  • Liaise with donors, including donors who are also Tax Help volunteers 
  • Assist with the creation and editing of grant applications and reports, including State and Federal grants, with support from the Senior Director 


Who you are: 

  • 2 -4 years of related volunteer or professional experience, preferably in a non-profit or National Service capacity 
  • VITA and/or tax preparation experience strongly preferred 
  • Commitment to deepening expertise around racial equity, diversity, inclusion, and self-awareness 
  • Access to a car, valid California Driver's License with personal car insurance and a satisfactory driving record are conditions of initial and continued employment. Flexibility and mobility to travel to off-site locations within or outside San Francisco as needed  
  • Spanish, Cantonese, Mandarin or Vietnamese proficiency (read/write/speak fluently) strongly preferred  
  • Some evening and weekend work required  

Salary: $75,000 Annually

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 
UWBA does not discriminate on the basis of race, color, gender (including actual or perceived gender, and gender identity), sexual orientation, age, marital status, medical condition, religious affiliation, veteran status, national origin, citizenship status, mental or physical disability, or any other characteristic protected by applicable state, federal or local law. UWBA will consider qualified applicants with criminal histories in the manner consistent with the requirements of the San Francisco Fair Chance Ordinance. If you need a reasonable accommodation in order to apply for a job, please let us know. If the reason you need an accommodation is not obvious, we may ask for documentation confirming your functional limitations.