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Program Manager

Chattanooga, TN

Relocation expenses: Paid

Full time
3 - 5 years of experience
Bachelor's Degree

Published on 31 Dec 2021

Expires on 31 Dec 2021

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Program Manager

POSITION:                  Program Manager 

DEPARTMENT:          Community Investments 

REPORTS TO:             Director of Community Programs  

SUPERVISES:             Stability Support Specialist, interns 


POSITION PURPOSE: In its mission of uniting people and resources in building a stronger, healthier community, United Way of Greater Chattanooga serves in multiple roles: providing direct support to individuals in need; as a grant recipient to run programs itself; and by administering publicly-funded grant programs. The Program Manager will manage work streams related to all three.  



Specific Duties: 

·       Administration of federal and state funding including reporting requirements, compliance requirements, financial oversight, etc. 

·       Distribution of state and federal funding, including contract execution, compliance and sub-recipient contract management and oversight 

·       Coordinate with state and local agencies on services  

·       Training, provide technical assistance, and monitor funded sub-recipient human services programs, onsite visits may be required 

·       Facilitate stakeholder meetings as needed 

·       Responsible for the maintenance and monitoring of related policies and procedures 

·       Work with the 211 Supervisor to ensure 211 Navigators are maintaining documentation of referrals and accurately capturing the data in Service Point.   

·       Collect, analyze, and report funded projects’ performance measures  

·       Review and approve monthly agency partner invoices prior to invoicing the state; partner with Finance to ensure financial accountability and compliance. 

·       Coordinate, as necessary, with contract grant writer on grants (e.g. metrics, reporting) 

·       Oversight and project management of projects, as assigned. 



Specific Duties: 

·         Bridge Funds provide direct support for those in immediate need. They are administered by the Stability Support Specialist and overseen by this role.  Funds are subject to change dependent on availability of funding.  

·       Neediest Cases Fund:  

o   Work with the Chattanooga Times Free Press and agency marketing personnel to ensure compliance with the Neediest Cases program and to expend fund balances in a timely and responsive manner.  

o   Recruit, maintain and provide training for community partners to process, pay and request reimbursement for client assistance. 

·       Publix Emergency Fund: Train 211 on making appropriate referrals for 211 caller emergency assistance, process/pay for emergency assistance, and submit to Finance; provide a bi-annual report to Publix utilizing their report template on expended funds.   

·       Water Quality Fee: Work with the City of Chattanooga Treasurer’s Office to create and maintain an effective and efficient system for providing Water Quality Fee assistance. Process and submit request for payment to United Way finance department. Provide an annual report to the City of Chattanooga to be presented to City Council. 

·       Work with Data Team to maintain online application (Cognito) 

·       Liase with Finance to track applications and spend down all Bridge Funds 



Specific Duties: 

·         Conduct recruiting (as needed), hiring, training, supervision and support of all assigned personnel and provide at minimum an annual evaluation of personnel as determined by United Way. 

·         As needed, provide back-up assistance to Director of Community Programs and Stability Support Specialist. 




·       A Bachelor’s Degree from an accredited college or university.  

·       Experience equivalent to three years of full-time increasingly responsible professional planning and analytic work, including at least one-year supervisory experience.  

·       Attention to detail and process 

·       Excellent writing skills, math skills and computer skills, including Microsoft Office, Excel, and database; excellent command of Microsoft 365 suite.  

·       Knowledge of grants, grant outcomes, grant budget documents, determining allowable and unallowable costs and grant writing is preferred 

·       Experience with management of state and federal grants preferred 

·       History of adherence to strict rules of ethics and avoidance of conflict of interest  

·       Demonstrated experience in community and organizational collaborative work 

·       Experience in the field of education, health or human services preferred  

·       Knowledge of Chattanooga regional community preferred 



Core Competencies for ALL STAFF: 

·         Mission-Focused: Catalyze others’ commitment to mission and to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivation. 

·       Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 

·       Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 

·       Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 

·       Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. 


Position Type/Expected Hours of Work 
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 am to 5:00 pm. Flexible working arrangements will be considered. 


Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 



If you are interested in applying for this position, please forward your cover letter and resume to as soon as possible.    


United Way of Greater Chattanooga is committed to equal opportunity employment by affirming the value of diversity and by promoting an environment free from discrimination. UWGC encourages people of diverse backgrounds and experiences to apply for this position