Skip to main content

Program Director, ALICE (Asset Limited, Income Constrained, Employed) - United Way of South Hampton Roads

United Way of South Hampton Roads
Norfolk, VA

Relocation expenses: Not paid

Full time
5 - 10 years of experience
Bachelor's Degree

Published on 14 Sep 2021

Expires on 15 Oct 2021

Program Director, ALICE (Asset Limited, Income Constrained, Employed) - United Way of South Hampton Roads

Why Work for United Way
Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because we love what we do and we know how much our community needs us. You’ll learn from some of the best in the business and be constantly challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing good, join the United Way team. 

If you are motivated, hard-working and passionate, United Way may be the perfect place for you. Successful candidates will have program management experience, building programs from inception to operating model, with a strong ability to build coalitions to educate stakeholders on the ALICE (Asset Limited, Income Constrained, Employed) population. You must be able to communicate effectively with your team, manage details with ease, and lead conversations on critical issues impacting our community.

Objectives & Expectations

The United Way improves lives by mobilizing the caring power of communities to advance the common good to help all residents thrive and live the best version of themselves. We all benefit when a child succeeds in school, when someone finds a job that sustains a family, or when more people get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics in our country’s history, the United Way will play a pivotal role in helping residents from under resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) move towards self-sufficiency.

Serving as a backbone for our community, United Way will partner with organizations to provide enhanced job training and improved housing opportunities for ALICE individuals and will provide wrap around services to connect residents to healthcare programs for families impacted by the pandemic. United Way will also support the reopening of the local economy by partnering with organizations to support small business growth, working closely with nonprofit agencies to deliver programs and services to residents experiencing need.

Core Job Responsibilities

  • High performing professional that will act in an architect role to build blueprint for program to distribute multi-million-dollar grant funding to support residents within the ALICE and vulnerable resident population recover from the pandemic
  • Become subject matter expert, advocate and voice for ALICE in representing UWSHR in the community
  • Create strategic plan and objectives for the program that will align with the overall goals and mission for the organization
  • Lead the care coordination strategy for the Community Impact team
  • Guide senior leadership in creating a community impact agenda focused on ALICE and moving thousands of families within this population to self-sufficiency in the next four years
  • Working with key partners and Women United volunteers, oversee the organization’s two mobility-mentoring inspired programs, Aspire and Strive
  • Define, own and oversee a list of dependent projects needed to reach the programs overall goals
  • Lead a team of case managers and coordinators that will engage residents and qualify their needs for entry into the program and for financial assistance
  • Create SMART goals for team (individual and team) based on program objectives that will drive overall success of the program
  • Design KPIs for accurate reporting of program performance versus benchmarks
  • Manage program budget and work closely with CFO to identify risks and issues associated with program expenditures

Key Metrics

  • Number of ALICE families moved to self-sufficiency

Key Skills Requirements

  • 5+ years’ experience in program management, building programs from inception to operating model
    • 4-year college degree and or equivalent work experience a plus
  • Significant experience working as an advocate for vulnerable populations
  • Experience leading people and holding teams accountable versus agreed upon metrics
  • Strong ability to lead in the community and build coalitions to educate internal and external stakeholders on ALICE population
  • Ability to lead conversations on critical issues that impact the local community
  • Self-starter with a strong sense of urgency
  • Highly organized and disciplined with the ability to communicate in both technical and non-technical terms

Interested? Please send your resume and cover letter to We will continue accepting applications until the position is filled.

●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.