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Program Coordinator

Woodstock, VA

Relocation expenses: Not paid

Full time, Temporary
3 - 5 years of experience
High School Diploma
$31,000 to $40,000 per year

Published on 24 Jan 2021

Expires on 24 Jan 2021

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Program Coordinator

Term: Full Time Temporary (35 hours per week with fringe benefits), 6-month position

Purpose of Position:

This position builds on United Way of Northern Shenandoah Valley’s role in the region as a thought leader and convener by expanding upon the existing Valley Assistance Network (VAN) model. The core service of VAN is a comprehensive resource and referral system.  VAN provides immediate crisis intervention services to help ALICE® families navigate the complex social services system and move from crisis to financial stability. The program launched in 2017, primarily serving the Winchester/Frederick/Clarke community has helped nearly 4,000 families connect with housing, clothing, food, medical care, job training, and many other resources.

VAN at its core is an integrated service delivery approach, which is the seamless delivery of services such as enrollment in income supports, direct service programs, case management, workshops, etc., as a one stop approach to increasing financial stability in low-income working families. Several United Ways of all sizes have launched Financial Stability “One Stop” Centers, a place based, integrated service delivery program that include participation from multiple community-based organizations. These Financial Stability centers were proven to reduce the challenges of accessing multiple services, eliminating redundancy and decreasing wait times for individuals and families. It also eliminated the barriers to utilizing services that can positively impact the financial picture of individuals and families.

According to reports from the Annie E. Casey Foundation, “clients who receive bundled services (employment/education, income/work supports, financial education/asset building) are three to four times more likely to achieve a major financial stability outcome than clients receiving only one service. The addition of intensive support services and coaching included in center-based approaches makes clients five times more likely to achieve a major outcome.”

The Program Coordinator will be responsible for:

  • Expanding the Valley Assistance Network integrated service delivery model already existing in Winchester, VA into Shenandoah and Page Counties.
  • Working with Unite Us team members to expand the Connect NSV data sharing network to Shenandoah and Page Counties.
  • Working with the Director of Community Engagement to engage community stakeholders to build support and resources for a Southern expansion of VAN.
  • Achieving greater impact among the individuals and families served by partner agencies.
  • Ensuring the initiative’s long-term financial sustainability.

This is a GRANT FUNDED position with funding expiring June 30, 2021, with the potential to grow to a long-term position given the results of the feasibility period and funding sources.

60% Program Development and Management

  • Work with community members that include representatives from government, financial institutions, and community organizations to develop a shared vision and growth strategy.
  • Work with regional nonprofits to develop long term partnerships, relationships, and collaborations.
  • Work with financial institutions to develop a financial education and banking program in the region.
  • Maintain and build new collaborative relationships around financial stability.
  • Work with the Director of Marketing and Outreach on all communication and marketing materials for the program, including electronic, printed and social media products.
  • Represent VAN/United Way NSV at meetings, events, presentations, and other such activities as requested or required.
  • Serve as the principal point of contact for program volunteer and customer recruitment information and efforts. Build volunteer capacity and community networks in support of the program. Work with community partners on volunteer management, recruitment and training.
  • Organize and promote financial stability related community dialogue opportunities and events. Maintain and promote financial stability related community resources information.
  • Work with Unite Us representatives to ensure an effective, streamlined process for intake and referral for services among partner agencies.
  • Collaborate with local community partner organizations to ensure that families are accessing appropriate resources across the region.

30% Strategic Planning

  • Develop plan for continued program management in order to ensure sustainability of the Southern VAN program.
  • Determine needs (both financial resources and staff resources) for long-term sustainability.
  • Develop long term measurable goals and make the case for continued support based on proven results.

10% Grant Management and Fundraising

  • Work with Director of Community Engagement to write competitive grants to secure funding. Research, submit and administer financial stability related grant funding opportunities.
  • Submit grant reports with data tracked through the program.


  • Must possess strong critical thinking and problem-solving skills
  • Detail-oriented and solution driven – able to quickly and concisely synthesize large amounts of information
  • Excellent organization and follow-through skills in a fast-paced environment
  • Strong written and verbal communication skills, including active listening
  • The ability to handle conflict effectively and de-escalate situations
  • Experience leading and motivating a team (employees or volunteers)
  • Time management and ability to prioritize multiple tasks at one time
  • The ability to interact with diverse audiences
  • Must be flexible, proactive and open to learning
  • Knowledge of the challenges and barriers for people in crisis and those experiencing homelessness is preferred
  • Experience navigating the education, housing, or social service system is preferred


  • Bachelor's degree in social work, psychology, counseling or related, or equivalent experience
  • Proficiency with Microsoft Office Suite
  • Minimum one year of experience in program coordination/management, volunteer management, community outreach or office administration
  • Knowledge of community resources and social services highly preferable.


  • Requires time away from the office, traveling by car, walking to appointments and taking stairs
  • Must have valid driver’s license and provide personal vehicle
  • Must be able to communicate effectively in English

The statements made herein are intended to describe the nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.