United Way of Pennsylvania, the statewide membership organization for local United Ways in Pennsylvania, is hiring for the position of PA 2-1-1 Special Projects Manager.
OVERVIEW OF RESPONSIBILITIES
- Assess PA 2-1-1’s strengths and needs for improvement using data analytics
- Manage implementation strategies to meet PA 2-1-1’s obligations on priority projects such as the Connect to Home program
- Advance a collaborative approach among PA 2-1-1 providers
- Cultivate and maintain relationships with local 2-1-1 staff
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Lead cross-region strategies to provide high quality service that is responsive to United Way of PA and PA 2-1-1’s contractual obligations for projects such as Connect to Home and Flu on Call
Develop statewide reports which measure key metrics on 2-1-1 provider performance, alignment with national 2-1-1 network goals, and statewide consistency within PA
Organize training opportunities which support consistent, high quality human services information and referral for special projects as well as 2-1-1’s core basic info and referral contacts
Monitor regional compliance with contractual obligations through tools such as call playback, data analytics and feedback from project partners
Resolve customer concerns quickly when they happen, and use lessons-learned to coach providers to improve the 2-1-1 customer experience
Meet all contractual reporting requirements for special projects
Lead cross-region strategies to enhance PA 2-1-1’s existing statewide database and support the migration to a new version of the database.
Work with the PA 2-1-1 Statewide Operations Director and UWP’s president to develop proposals for projects and funding which align with PA 2-1-1’s strategic direction
Bachelor’s degree or equivalent experience
Minimum of 1-2 years of project management experience
Strong oral and written communication skills
Valid Driver’s license - some travel is required
Prior experience with human services and/or information and referral is strongly preferred
Demonstrated expertise producing reports using data analytics
Seeking candidates that reside in Pennsylvania, but there is not a requirement to relocate. Work from home is available for this position with some statewide travel required.
Please submit a resume', cover letter and sample project management report created by you.