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Operations Analyst

Fresno, CA

Relocation expenses: Not paid

Entry Level
Full time
$41,000 to $50,000 per year

Published on 11 Aug 2022

Expires on 10 Aug 2022

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Operations Analyst

About United Way Fresno and Madera Counties

United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to advance lasting solutions and measurable change for the most urgent issues our neighbors face, particularly focusing on addressing the racial wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.


The Operations Analyst is an exciting opportunity to work on a dynamic team and directly impact the future of our community. This individual must enjoy handling data and doing investigative work. The Operations Analyst is a key member of the operations teams supporting the Director of People and Operations analyze existing processes, policies, and other operation protocols to determine effectiveness of those processes and make recommendations. Through this position, the Operations Analyst will collaborate with team members across different departments to conduct data analysis and report on impact, needs, challenges and solutions.

This position requires a person who can work in a fast-paced environment where every day looks different (one day may include multiple meetings and the other days sitting in front of a computer collecting data and developing reports to tell the story), and an overall ability to multi-task and carry out a multitude of time sensitive tasks.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Data Analysis

  • Analyze program data, identify highlights and challenges, problem solve and present findings.
  • Advise program managers and the leadership team on findings and different courses to address problems.
  • Collaborate with team members to collect and analyze data.
  • Develop evaluation plans and tools in collaboration with staff.
  • Manage and maintain program data in various agency platforms.
  • Create reports and presentations.

Grant Management

  • Assist in managing the timeline and workflow of contracts and grants reporting, invoicing, compliance and payment processes.
  • Assist in review and analysis of the effectiveness of existing systems and processes and support with development of strategies for system and process improvements.
  • Assist in compiling necessary data and backup documentation related to contracts, grants reporting and invoicing.

Other Duties

  • Work in a team environment and support other departments as needed, in a collaborative manner.
  • Perform other tasks as requested.

Knowledge Skills and Experience

  • Superior data management and analytics skills.
  • Finance, budgeting and invoicing experience.
  • Able to develop and maintain relationships with multiple internal and external individuals.
  • Proven record to effective project management, ability to work independently and take initiative.
  • Strong problem solver.
  • Strong organization skills and attention to detail.
  • Ability to multitask and work under tight deadlines in a fast-paced office environment.
  • Knowledge of English correspondence, correct punctuation, and grammatical usage; ability to complete basic math as well as review and interpret reports and graphs.
  • Strong written and oral communication skills.
  • Ability to read, analyze, and interpret reports.
  • Working knowledge of technology and business-related software applications including Microsoft Office Suite.
  • Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.
  • Understanding of and commitment to the mission, vision, and goals of United Way.

Certificates, Licenses, Registrations 

  • A degree or equivalent experience.
  • Two years of experience in an analysis, operations or related role preferred.
  • Current Driver’s License.
  • Verifiable automobile insurance.

Physical Demands

At times this position may include periods of extended physical activity such as working/standing at community events and/or moving and setting up equipment. Employee should be able to lift to approximately 50 lbs. Employee is frequently required to meet multiple demands of several people and multiple deadlines or time sensitive projects. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility


Work Environment

This position is both in-person and virtual. This position requires a quiet workspace for privacy while on remote.

The typical work environment is in-doors in an office with air conditioning/heat with a mixture of natural, incandescent, and florescent light with some outdoor work for events, largely for outreach or campaign and driving across Fresno and Madera Counties and occasionally for work-related travel out of area. Typical noise levels of indoor building with open shared space. This is sometimes muted with closed doors, carpeting and wall panels, but when there are events in the main spaces (like the multi-purpose room or Free Tax Preparation season), it can get noisy during these special 3 events or seasons. The travel across Fresno and Madera Counties is typically to staff an outdoor event, attend a public or partner meeting or event. Some of these are indoor and some are outdoor with exposure to weather and temperature extremes and moderate to high noise levels. This position requires the ability to work with others both in small and large group settings.


This job description lists typical examples of work and is not intended to include every activity or job function specific to a position as special projects arise and funding changes (which impacts day to day work). An employee may be required to perform other related duties not listed in the job description provided that such duties are characteristic of the position.

Equal Opportunity Employer

United Way Fresno and Madera Counties does not discriminate on the basis of race, color, religion, origin, gender, national origin, age, marital status, military service, disability or sexual orientation. Reasonable accommodation provided upon request. All applicants tentatively selected for this position will be required to pass a background screening and submit to any required tests to screen for illegal drug and alcohol use prior to appointment. Application evaluation may involve interviews, written tests and/or other appropriate screening tools. The signature below constitutes applicants understanding of the requirements, essential functions and duties of the position. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.