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Mobility Mentor Lead

Knoxville, TN

Relocation expenses: Not paid

Full time
5 - 10 years of experience
Bachelor's Degree
Master's Degree
$71,000 to $80,000 per year

Published on 24 Oct 2022

Expires on 24 Oct 2022

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Mobility Mentor Lead

The United Way of Greater Knoxville received a $25 million Tennessee Opportunity Pilot Initiative grant through the Tennessee Department of Human Services to implement innovative strategies for moving Tennessee families with economic, social, and developmental vulnerabilities beyond their current circumstances and onto self-sufficiency. The main focus of our pilot initiative, the East Tennessee Collaborative (ETC), is to implement an innovative care coordination system for East Tennessee families to reduce poverty, increase economic opportunity pathways, and enhance social support using a relational, comprehensive, evidence-based approach.

Working closely with the ETC Director and the ETC Advisory Council, the Mobility Mentor Lead will have direct responsibility for overseeing and managing the ETC’s Mobility Mentors (case managers). This position will ensure Mobility Mentors have the support, knowledge, and resources needed to achieve the ETC’s overarching goal of moving 540 families from dependency to self-sufficiency over a three-year grant cycle.

Salary range: $63,000 - $83,000 annually

Essential Duties & Responsibilities

Position responsibilities include, but are not limited to: 

  • Working in partnership with the East Tennessee Collaborative (ETC) Director and the ETC Advisory Council to develop a relational, family-focused strategy with the outcome of increasing self-sufficiency, education, and economic mobility of families with children (in adherence to federal TANF goals)
  • Providing supervision, coaching, and direction to nine Mobility Mentors (case managers) using the Economic Mobility Pathways (EMPath) model to support families on their journey to self-sufficiency
  • Ensuring effective, data-driven program implementation; monitoring data collection and evaluation systems to ensure all are utilized accurately, timely, and efficiently.
  • Ensuring fidelity to the ETC’s contracted services, models of care coordination, and compliance with all State grant regulations and requirements
  • Assisting in coordinating nonprofit and community partnerships to provide families with basic needs, resources, services, and growth opportunities
  • Working with the ETC’s EMPath trainers to ensure Mobility Mentors are appropriately onboarded, trained, and engaged in ongoing professional development


Minimum Education and Experience

  • Bachelor’s degree or equivalent in social work or related field; lived experience relevant to this role will also be considered and can supplement in lieu of an educational experience
  • 5+ years of experience working with low-income families
  • 3+ years of supervisory experience
  • Microsoft Office proficiency


  • Master’s degree in social work or related field
  • Experience in 1:1 mentoring, coaching, and goal setting with families
  • Experience with traditionally underrepresented populations and communities

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to:

  • Sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear
  • Frequently required to walk
  • Occasionally required to stand and stoop, kneel, crouch, or crawl
  • Must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds
  • Specific vision abilities this job requires include close and distance vision, with or without correction.
  • Ability to travel within the city and surrounding E TN counties, state, etc. as needed

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position is generally located in an office environment.
  • Fast-paced, evolving, and dynamic environment.
  • This role routinely uses standard office equipment such as computers, phones, printers, and audio-video equipment.
  • Available to work a flexible schedule to accommodate participant, staff, and partner schedules

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

UWGK’s Diversity, Equity, Inclusion, and Belonging (DEI&B) initiatives are applicable—but not limited—to our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; social and recreational programs; layoffs; terminations; and the ongoing development of a work environment built on the premise of racial equity, gender equity, and ability diversity equity that encourages and enforces:

•      Respectful communication and cooperation between all employees.

•      Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

•      Work/life balance through flexible work schedules to accommodate employees’ varying needs.

•      Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diverse cultures and backgrounds.

All employees of UWGK have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the worksite, and at all other organizational-sponsored and participative events. All employees are also required to attend and complete annual diversity and inclusion awareness training to enhance their knowledge to fulfill this responsibility.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Should the need exist, every person in the organization will assist in ensuring an efficient and cooperative environment. Employment at United Way of Greater Knoxville is an employment-at-will relationship, which means you or United Way may terminate this relationship at any time, for any reason, with or without cause or notice.