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Mission United Program Manager

Fort Myers, FL, USA

Relocation expenses:

Full time
1 - 2 years of experience
Bachelor's Degree

Published on 17 Jul 2023

Expires on 21 Jul 2023

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Mission United Program Manager

Position Title: Mission United Program Manager Supervisor: United Way 211 Director

Classification: Full time -Exempt. Days and hours of work are Monday through Friday, 8:00 a.m. - 5:00p.m. Some evening and weekend hours may be required as job duties demand.

Salary Range: $ 46,000 $ 52,000 DOE

Location: Fort Myers, FL

Application Deadline: July 21, 2023 5:00 PM

Submit Cover Letter and Resume:

UNITED WAY OF LEE, HENDRY, GLADES United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $16 million nonprofit social services organization, with 75 employees in six locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants. Overview of Responsibilities The Mission United Program Manager is primarily responsible for the overall operation and management of the Mission United Program. This includes daily supervision and management of the Mission United Veteran Care Coordination team. Key Responsibilities The primary function of the Mission United Program Manager is to oversee the Mission United Veteran Care Coordination team that offers comprehensive system navigation and veteran peer support through intake, screening, assessment, referral, and advocacy to the Federal Department of Veterans Affairs services and other community resources. In support of the Florida Veterans Support Line, the Mission United Program Manager works alongside the Contracts and Compliance Manager to ensure all deliverables are completed and program service delivery meets the requirements of the grant. The Mission United Program Manager assists in the process for grant application with MOAA, SAN/Cap Rotary Club, and future grant opportunities. The Mission United Program Manager is responsible for strengthening and maintaining relationships with the Mission United Stakeholders and community partners, and coordination with Resource department to add and maintain programs related to veteran service delivery. The Mission United Program Manager will manage and support the Veteran Care Coordination team and work alongside the United Way 211 Team to identify gaps and needs in available resources. Essential Functions • Responsible for the overall support and service delivery of Veteran Care Coordination. • Provides care coordination services via telephone, email, IM/Chat and in-person to veterans. • Advocates on behalf of veterans and families to access federally funded and private organizations to meet basic and related service needs. • Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications. • Manages Veteran Care coordination staff to include HR, Payroll, onboarding, training, and mentoring. • Maintains confidentiality of sensitive agency and client information. • Attends, facilitates attendance and hosts community meetings as needed. • Emergency Response- all employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. • Some travel required. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education/Requirements • Veteran of the U.S. Military. • Bachelor’s degree or comparable work experience. • Working knowledge and skill in the areas of data analysis, statistical analysis, and critical thinking. • Strong organizational skills with consistent attention to detail and accuracy. • Strong communication skills, including written and verbal. • Strong computer skills, including proficiency in database systems and Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). • Ability to work independently as well as in a team-oriented environment. • Ability to establish and maintain positive and diverse working relationships is a must. • Ability to prioritize and manage multiple tasks simultaneously, implementing and completing projects within stated timelines. • A knowledge of community resources and services in Southwest Florida preferred. Direct Reports- Mission United Veteran Care Coordinators Physical Requirements& Working Conditions Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 5:00p.m. Some evening and weekend hours may be required as job duties demand. United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Level II background screening will be conducted because of the nature of the position. Applicants may be asked to take an online skills assessment. Additional Information: • Opportunity to work with smart, passionate and enthusiastic team members and volunteers. • Working with diverse staff and other constituents • Culture of high-performance expectations and accountability • Exciting and challenging work • Opportunity to help solve the community’s toughest problems. • Competitive pay that is commensurate with demonstrated successful performance and experience. • Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued PTO