Mission United Director

UNITED WAY OF SOUTH HAMPTON ROADS

Why Work for United Way:

Do you want to leave work every day knowing that you have made an impact? At United Way of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because we love what we do, and we know how much our community needs us. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing good, join the United Way team. Our mission is “We bring people and resources together to solve problems too big for any of us to solve alone”.

Mission for Mission United: Our mission is to reduce systemic barriers and increase access to services by collaborating with providers to ensure a thriving military-connected community in the 757.

Vision for Mission United: A future where all service members, veterans, and their families are thriving.

Objectives & Expectations:

This position oversees United Way’s initiative, Mission United, that engages community partners to support our region’s military-connected individuals on customized journeys to self- sufficiency. The Director is tasked with building relationships and growing Mission United’s network of service providers, connecting clients to affordable housing, job training, health care and other resources through online care-coordination software. Of the over 400,000 military- connected people living in Hampton Roads, Mission United’s target population includes: active-duty service members (including the Reserves and National Guard), military retirees, military spouses and dependents, caregivers and veterans. It is the role of the Director of Mission United to spearhead the engagement of diverse stakeholder groups that guide mission, vision, and strategy, as well as support aligned activities and shared measurements, build public will and community engagement, advance policy, and mobilize funding.

Key Accountabilities: 1. Lead and coordinate Mission United committees, workgroups, volunteers and activities 2. Work with our partners to establish and implement Mission United’s strategies for

achieving community-level results. 3. Guide the vision and strategy for Mission United by defining challenges, establishing

goals and priorities, and building a network of partners to support a common agenda and achieve shared goals.

Title:

Department: Report To:

Director, Mission United ($75,000-$85,000) Macon F. Brock, USMC Captain Endowed Community Impact Vice Presi

dent, C

ommunity Impact

4. Build awareness and understanding Mission United with Military leadership of issues impacting veterans to empower community members to act on Mission United’s priority areas and activities.

5. Using a results-based accountability framework, establish and maintain a data management infrastructure that collects, manages, and reports on Mission United data to effectively communicate results.

6. Establish a program performance and evaluation plan and work with partners to increase use of data to adapt and refine program strategies.

7. Facilitate the identification of core measurable outcomes for each committee and/or workgroup, mutually reinforcing activities, and develop a system for collaboration and communication to advance Mission United’s shared agenda.

8. Collaborate with United Way staff to increase resources to support Mission United services.

Commitment to diversity, equity & inclusion We take the broadest possible view of diversity. We value the visible and invisible qualities that make you who you are. We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community. We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems. We strive to include diversity, equity, and inclusion practices at the center of our daily work. We commit to using these practices for our business and our communities.

Cultural Competence: The Director Health Equity adapts a lens of cultural competency that conveys empathy, support, and an understanding of the people they work with both internally and externally, engage with, and the people they serve. This competency helps to build trust and effective engagement, build stronger relationships, expand our organization’s reach, and more effectively and respectfully engage with people regardless of background. Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR team. These include:
• Mission Focused: The top priority is creating real social change that leads to better lives

and healthier communities.
• Relationship Oriented: Understands that people come before process and is astute in

cultivating and managing relationships toward a common goal.
• Collaborator: Understands the roles and contributions of all sectors of the community and

can mobilize resources (financial and human) through meaningful engagement.
• Results Driven: Dedicated to shared and measurable goals for the common good;

creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

• Brand Steward: Understands his/her role in growing and protecting the reputation and results of the organization, and thus, the greater network.

Essential Duties and Responsibilities

Administrative & Financial Management
• Coordinates, gathers, and support internal staff and consultants when needed to

develop successful proposals and investment opportunities.
• Create, read, and understand budgets and other financial reports, including drawing

conclusions regarding the financial impact of product/program development and implementation.

• Support reporting requirements for funders cross-functionally with CI, RD, and Operations to ensure timely and accurate reporting

• Provide oversite of call centers and initiatives related to Mission United
• Develop and maintain protocols and/or policies regarding the operations of the Mission

United Call center.
• Function as a trusted advisor to the Community Impact department head in helping to

guide strategic direction for community investments and the creation of programs and services.

• Lead and build the talent of staff specifically aligned to family stability. Give constructive feedback, coach, and mentor employees to achieve high performance and results.

• Conduct/Ensure all training requirements for staff are met, including re-certifications.
• Support and promote the development of positive team relationships.

Community Collaboration
• Represent UWSHR at external events and ensure collaborative community relationships, as

needed.
• Maintain a working knowledge of significant developments and trends in the education field

both inside and outside the United Way network.
• Participate in community conversations with internal and external stakeholders to break

down complex problems and situations, develop strategies, and create solutions.
• Identify advocacy priorities based on community needs and local, state, and national

resources. o Coordinates opportunities for self and staff to engage with stakeholders. o Monitors advocacy efforts on an ongoing basis and pivots when strategies when

needed.

Data, Research & Reporting
• Advance agencies’ capacity to measure results as well as the United Way’s ability to

document and communicate shared measures as related to the veteran and military- connected population.

• Assist with the collection of financial status and data to support reporting requirements as related to grant-funded requirements.

• Understands, analyzes, and uses community and social data to create effective community solutions; Asks insightful and provocative questions regarding community needs, resources, and values.

• Establish and maintain a Mission United data management infrastructure that collects, manages, and reports data effectively, in addition to identifying core measurable outcomes for agencies awarded grants.

• Create metrics to assess the performance of programs and gauge their effectiveness in uplifting the community.

Program Development & Implementation
• Provides effective leadership to team peers and team members through team meetings,

expectation setting, regular feedback, performance management, and cascading communications.

• Based on strategically relevant data, the Director seeks to create efficiencies for current products and Initiatives, as well as products and services that are new and useful.

• Continuously monitors and evaluates progress based on goals and recalibrates when necessary; Brings people together to successfully execute tasks.

• Works inclusively with individuals (target populations, residents, and other non-institutional partners), networks, and organizations to explore shared interests and create and act on common goals, priorities, and visions; Influences shared goals.

• Provide leadership and oversight for all grants awarded to Mission United for UWSHR to ensure the most impactful delivery focused on uplifting the community.

Marketing and Resource Development and Outreach
• As a subject matter expert on military and veteran initiatives, interprets data for RD and

MKTG professionals to turn into stories, reports, and powerful messages to engage donors.
• Participates in campaign and donor engagement by presenting and attending donor visits

with RD; Provides return on investment information for donors that is articulated and succinct.

• Actively participates in projects, special events, cross-functional teams, or workgroups that support the work of the entire organization.

• Engage UWSHR staff and volunteers to achieve goals related to programming and funding, fundraising, and communications.

• Identify and cultivate individual, corporate, government, and foundations in collaboration with United Way’s Resource Development team to increase resources supporting Mission United’s mission and services.

• Occasional evenings and weekends are required.

Key Skills Requirements:

• Bachelor’s Degree in related field required; master’s degree preferred
• 5-10 years relevant military experience (as service member or in a civilian capacity);

prior military service preferred; seeking candidates with strategic planning, program development, and evaluation competencies

• Familiarity with asset-based approaches to community development, volunteerism, and corporate philanthropy

• Demonstrated experience with group facilitation and working with and managing staff and/or volunteers to plan and implement community-based initiatives with specific deliverables and demonstrable outcomes. This includes an ability to inspire, organize, convene, and lead groups, build consensus, and collaborate with diverse stakeholders

• Project management skills with the ability to problem-solve, prioritize, delegate,

and create systems and processes
• Experience in collective impact and working with military-connected communities and

service organizations, with the ability to build and sustain productive relationships with diverse individuals, groups, organizations, and communities

• Excellent analytical ability and superior problem-solving skills
• Excellent communication, interpersonal, listening, writing, and facilitation skills
• Ability to take concepts from initiation to completion with minimal supervision
• Microsoft Office skills and experience required
• Commitment to excellence and the mission of United Way

Work Demands & Environment:

• Ability to stoop, lift, finger – for example pick, pinch, or type and grasp
• Ability to clearly and concisely express and exchange detailed information and

ideas with others accurately via spoken word
• Exerting up to 20 lbs. of force occasionally and/or a negligible amount of force

frequently to lift, carry, push, pull or otherwise move objects

• Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer terminal characters, transcription, and other similar objects at distances generally close to the eyes.

• The worker is subject to a variety of environmental conditions that may occur in an office, a private home, or elsewhere in the community including temperature variations, unpleasant odors, and potential allergens

• Although inside work is the rule, it is required that the individual be able to travel and may be exposed to a variety of weather conditions

Interested? Please send your cover letter and resume to humanresources@unitedwayshr.org . We will continue accepting applications until the position is filled.

United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive.

mailto:humanresources@unitedwayshr.org%20.