Location: Milwaukee, Wisconsin
Job Description
Position Overview: This position manages, mentors, and develops all Volunteer Engagement staff and leads supervision of day-to-day activities and events at The Volunteer Center and in the community. Ensures that staff workplans align with division’s strategic plan priorities and monitors performance year-round. Ensures high impact resource allocation, project management and customer service for all volunteer experiences and menu of engagement options. This position reports to the Vice President of Organizational Collaboration.
ESSENTIAL JOB FUNCTIONS
- Supervises the Volunteer Engagement division’s Corporate and Community engagement staff, the Coordinator of Volunteer Experience and Administrative team.
- Manages and monitors daily/weekly workflow and adjusts staff priorities to meet evolving customer needs.
- Leads and implements strategic priority action steps as determined by the Vice President of Volunteer Engagement.
- Serves as lead Volunteer Engagement Account Manager for top workplace/corporate engagement customers.
- Works collaboratively across all divisions where goals and objectives align.
- Works collaboratively with Resource Development in determining and securing annual Volunteer Engagement sponsorship priorities and determines solicitation plan.
- Identifies new relationship opportunities that Volunteer Engagement can secure for the organization. Collaborates with Resource Development in determining outreach plans and future volunteer to donor journey strategies (conversions).
- Serves as Division Liaison to Resource Development Department.
- Identifies data collection needs and ensures processes are in place to ensure data is collected, reviewed, and available cross-functionally for relationship building and impact strategies.
- Collaborates with the Vice President of Volunteer Engagement in supporting quarterly Volunteer Engagement Committee meetings.
- Leads the identification and implementation of prioritized process improvement opportunities identified by VE team on an annual basis.
- Serves as project manager for assigned signature events and/or volunteer experiences when assigned.
- Supports facilitation of debrief sessions for all Signature Events no later than 30-days post event. Ensures continuous improvement ideas are implemented and monitored in the future.
- Participates in speaking engagements at customer events in alignment with the organization’s most current communications and messaging strategies.
- Other duties as assigned.
EDUCATION & EXPERIENCE
Bachelor’s Degree related to marketing and/or communications, sales, business, or nonprofit management from a four-year college or university and 10 plus years of volunteer engagement/management experience. General supervisory experience and understanding of nonprofit sector, human services and philanthropy required.
ADDITIONAL SKILLS & COMPETENCIES
Ability to recruit, manage, and develop high impact teams. Demonstrated experience and success in customer service and relationship building. Superior project management skills. Ability to think strategically and manage competing demands. Demonstrated ability to collect, analyze, and present data. Strong public speaking and writing skills. Proficient with computer applications such as Office 365, Teams, and familiarity with using CRM systems. Demonstrated ability to interact with people of diverse backgrounds.
CORE COMPETENCIES
- Mission-Focused. The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivation.
- Relationship-Oriented. United Way professionals understand that people come before process and are astute in cultivating and managing relationships toward a common goal.
- Collaborator. United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.
SUPERVISORY RESPONSIBILITIES
Responsible for the management of Volunteer Engagement Division staff and carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; appraising performance and coaching; discipling employees; handling and resolving complaints and employee relations problems.
PHYSICAL DEMANDS
The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting is required (such as loading paper into a paper tray).
- Ability to uphold the stress of traveling (in designated positions).
- Regular, predictable attendance is required; including additional overtime as business demands dictate.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (business office with computers, phone, printers, and light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period.
- Ability to drive cargo van.
AMERICANS WITH DISABILITIES
It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans with Disabilities Act (ADA), as amended. UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability. UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense. UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions, and privileges of employment.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic. This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.