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Manager, Valley Assistance Network South

Woodstock, VA

Relocation expenses: Not paid

Full time
Bachelor's Degree

Published on 1 Jul 2022

Expires on 1 Jul 2022

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Manager, Valley Assistance Network South

JOB TITLE: Manager, Valley Assistance Network South

POSITION TYPE: Full Time/Benefits

REPORTS TO: Senior Director of Community Investment

LOCATION:  Woodstock, VA


PURPOSE:  United Way of Northern Shenandoah Valley seeks a Manager to expand the Valley Assistance Network integrated service delivery model into our southern territory of Shenandoah and Page counties. The core service of Valley Assistance Network (VAN) is a comprehensive resource and referral system that provides crisis intervention services to help ALICE® families navigate the complex social services system and move from crisis to financial stability. The program launched in 2017, primarily serving the Winchester/Frederick/Clarke community, and has helped more than 4,000 families connect with housing, clothing, food, medical care, job training, and many other resources.


POSITION SUMMARY:  The Manager of Valley Assistance Network South is responsible for expanding the Valley Assistance Network integrated service delivery model already existing in Winchester, VA into Shenandoah and Page Counties. The Manger will lead a team of volunteers to help families connect with a wide variety of community resources. This involves linking them to health and human service agencies, providing advocacy, researching new and creative solutions, and providing support and encouragement on their journey to achieve financial stability.


This position is responsible for volunteer management and general office management, while providing a high level of customer service, oftentimes under pressure. The manager will work closely with the manager of Valley Assistance Network’s Winchester office to develop and improve work flows and growth strategies.  They will work with the Senior Director of Community Investment to implement and evaluate new programming, including a mobile VAN on the Go service at local employers.


No two days will look the same in the VAN office.  The ideal candidate will be a highly motivated, flexible and creative problem solver with a passion to serve others. The manager will be responsible for:

70% Program Development and Management

  • Process a high volume of incoming calls, email, and text requests from clients seeking information and referrals for services
  • Recruit, train and manage a team of volunteers to assist with resource navigation, case management, budgeting, and other roles as needed
  • Assist clients with navigating resources and problem-solving solutions while providing a high level of customer service
  • Advocate for clients to obtain appropriate housing, employment, education, counseling, health care, transportation, treatment, medication and other needed services
  • Maintain updated resource lists and working relationships with community partners
  • Ensure timely and appropriate data collection, analysis and reporting
  • Help launch a mobile VAN on the Go service to eliminate barriers for employees to access services
  • Work with the Director of Marketing and Outreach on all communication and marketing materials for the program, including electronic, printed and social media products
  • Represent VAN/United Way NSV at meetings, presentations, and outreach events
  • Work with Unite Us representatives to ensure an effective, streamlined process for intake and referral for services among partner agencies
  • Work with financial institutions to develop a financial education and banking program
  • Collaborate with local community partner organizations to ensure that families are accessing appropriate resources across the region

20% Strategic Planning

  • Assist in developing internal growth strategies and processes for improvement
  • Lead a steering committee to develop a plan for continued program management in order to ensure sustainability of the Southern VAN program
  • Determine needs (both financial resources and staff resources) for long-term sustainability
  • Develop long term measurable goals and make the case for continued support based on proven results
  • Work with regional nonprofits to develop long term partnerships, relationships, and collaborations

10% Grant Management and Fundraising

  • Work with Senior Director of Community Investment to identify and write competitive grants to secure funding. Research, submit and administer financial stability related grant funding opportunities.
  • Submit grant reports with data tracked through the program.



  • Must possess strong critical thinking and problem solving skills
  • Detail-oriented and solution driven – able to quickly and concisely synthesize large amounts of information
  • Excellent organization and follow-through skills in a fast paced environment
  • Strong written and verbal communication skills, including active listening
  • The ability to handle conflict effectively and de-escalate situations
  • Experience leading and motivating a team (employees or volunteers)
  • Time management and ability to prioritize multiple tasks at one time
  • The ability to interact with diverse audiences
  • Must be flexible, proactive and open to learning
  • Knowledge of the challenges and barriers for people in crisis and those experiencing homelessness is preferred
  • Experience navigating the education, housing, or social service system is preferred


  • Bachelor's degree in social work, psychology, counseling or related field
  • Proficiency with Microsoft Office Suite
  • Minimum two years of experience in program coordination/management, volunteer management, community outreach or office administration
  • Knowledge of community resources and social services highly preferable
  • Fluent in Spanish would be a bonus


  • Requires time away from the office, traveling by car, walking to appointments and taking stairs
  • Must have valid driver’s license and provide personal vehicle


The statements made herein are intended to describe the nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.