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Manager, Individual Engagement

Milwaukee, WI

Relocation expenses: Not paid

Full time
Bachelor's Degree

Published on 6 Apr 2021

Expires on 6 Apr 2021

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Manager, Individual Engagement


Management and supervision of staff assigned to manage United Way’s Donor Networks. Additionally, this position will manage and oversee the Women United Leadership Council and overall membership. Responsible to develop, manage and implement effective strategies and tactics to increase donor engagement, and in turn increase financial contributions from strategic donor groups to United Way’s annual campaign.  Working closely with Manager, Major and Planned Gifts, support and help to develop and implement effective major giving strategies and planned giving strategies to increase contributions from donor network members where appropriate. Provide professional customer care to individual donors and volunteers, ensuring quality follow through and overall satisfaction.  This position reports to the Vice President, Resource Development.
Include the following, but are not limited to:


  • Monitor staff performance to strategic goals/expectations and provide timely coaching & feedback. 
  • Assist staff in identifying and managing top prospects within their assigned portfolios. 
  • Remain current by having up-to-date knowledge of internal support processes.  
  • Provide regular and timely communication with Management Team, cabinet leadership, ambassadors, and assigned volunteers.  
  • Refocus public perception of United Way from a three-month campaign to a year-round community impact leader in communications and interactions with customers. 
  • Staff projects and committees as assigned, as well as special assignments with other departments as required by Vice President – Resource Development. 


Increase the contribution and engagement level of individuals within the Donor Networks to meet annual goals.  Integrate all aspects of United Way’s development strategy in work plans.  Demonstrate effective team leadership. Effectively communicate United Way’s value add to all constituents.

  • Initiate and prepare plans and strategies to increase contributions and engagement of Women United council and their membership. 
  • Work closely with the major gifts team to identify major giving potential from Women United members including planned giving potential.  
  • Maintain basic understanding of planned giving vehicles and help identify prospects. 
  • Provide excellent service to Women United council members, who include many top community leaders and high-level donors. 
  • Manage the development and implementation of effective Donor Network strategies. 
  • Manage and distribute all communications to the Women United Council and its membership. 
  • Manage all Women United fund-raising efforts, including:
    • Event sponsorships.
    • Individual leadership level gifts of Women United members and prospects.
    • Identification and solicitation of new workplace giving campaigns. 
  • Women United Council Management 
    • Identify prospects for, and manage recruitment of Women United Leadership Council members keeping in mind United Way’s commitment to diversity, inclusion, and equity. 
    • Manage relationships with, and provide excellent customer service to approximately 30 Leadership Council members, who include many top community leaders and high level donors. 
    • Work with council co-chairs to establish the direction of the Women United Leadership Council and its subcommittees. 
    • Organize monthly council co-chair meetings, and quarterly council and subcommittee meetings, and event meetings as necessary.
    • Work with Women United Council Board representative to prepare United Way Board updates as necessary.
  • Women United Event Management
    • Work with the Council committee members to coordinate all annual signature events including, but not limited to the Women United Bruncheon.
    • Manage any and all other fundraising events led by Women United leadership efforts. 
  • Women United  Global Leadership Council
    • Work with volunteer representative on the United Way Worldwide Women United Global Leadership Council to be sure they are fully supported in their role. This includes attending virtual and in person meetings, and sub-committee meetings of the Global council. Limited travel may be necessary when applicable.
    • Serve as the staff representative of our local United Way on the Global Council.

Build and maintain relationships with current and prospective Donor Network members.  Effective campaign plans are in place which link staff efforts with volunteer engagement to result in more dollars and more donors for United Way Community Campaign.  All events and Donor Network activities are executed in an organized and satisfactory manner.  All activities combined result in increased individual, corporate and workplace contributions to United Way.


All United Way information is held confidential. There is no disclosure of any internal United Way strategic information, or volunteer, vendor and donor information.


Manage/supervise staff responsible for the management of the United Way Donor Networks.  Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring or effectively recommending hiring, and training support staff; planning, assigning and directing work; appraising performance and coaching; effectively recommend performance based increases; discipline employees; handling and resolving complaints and employee relations problems.   


  • Undergraduate degree related to marketing, sales, management or business, human services, or philanthropy from four-year college or university and 7-10 years fundraising, volunteer management or related experience. 
  • Understanding of marketing, sales or fundraising and customer service roles and general supervisory experience.  
  • Understanding of non-profits, human services and philanthropy.


  • Mission-Focused.  The top priority for all United Way professionals is to create real social change understanding that improved lives is the end game.  This drives their performance and professional motivations.
  • Relationship-Oriented. United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator.  United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results-Driven. United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward. United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.

Excellent verbal and written communication skills.  Good understanding of group dynamics and group facilitation skills. Experience in working with diverse populations.  Ability to prioritize and balance competing demands.  Ability to work in a complex environment using technical and interpersonal skills. Ability to apply database management software concepts to practical situations.  Proficient with computer applications such as MS Office, Word, Excel, Access, PowerPoint, CRM Management software and the internet desired.


Ability to respond to common inquiries or complaints from customers, agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups and/or boards of directors.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required (such as loading paper into a paper tray).
  • Ability to uphold to the stress of traveling (in designated positions).
  • Regular, predictable attendance is required; including additional overtime as business demands dictate.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (business office with computers, phone, printers and light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time. 


It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended.  UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability.  UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense.  UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment.  


It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic.  This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.