Manager, Donor Services

United Way of Brevard
Manager, Donor Services

United Way of Brevard, Florida (UWB) was established in 1957 by a group of concerned individuals who wanted to help those who were in need. Our work focuses on the building blocks of a good life – Education, Income and Health. Our community wins when kids succeed in school, adults can secure a good job, manage their finances, and provide a healthy environment for their families. Together, the contributions of thousands of individual donors become a force for change in the community.

POSITION SUMMARY AND KEY RESPONSIBILITIES
The Manager, Donor Services is responsible for developing, cataloging, conducting and maintaining a variety of statistical data and reports for the organization.

• Oversee input of contribution data from divergent sources ensuring the accuracy and timely completion of pledge, designation and campaign reports.
• Assist all staff in the timely and accurate performance of their duties through training and direction. Perform other related duties as assigned.

Database Administrator duties:

• Establish and maintain the security and fidelity of data within the United Way of Brevard database, including web structure components.
• Audit and process all campaign pledges and payments including electronic files.
• Work in tandem with Finance Department to prepare and complete agency designation files and agency web portal.
• Work in tandem with Community Impact Department to support the allocations process and volunteer web portals.
• Work in tandem with Resource Development Department to support the annual campaign including the ePledge online giving platform portal.
• Train staff and appropriate volunteers on standard and customized reporting of activities and provide technical assistance and training on software.
• Extract data to prepare meaningful, user-friendly, timely and accurate operational reports.
• Identify deficiencies in data quality and work with other team members to resolve problem areas.
• Develop automated and standardized reporting solutions to maximize efficiency of report production including decisions related to software, data extraction, data collection methods, data organization/structure and reporting platforms.
• Environment, Physical Activity, and Mental Demands
• The environment for this position is an open office that is clean and comfortable and includes driving a vehicle approximately 5% of the time.
• The position is in a non-confined office-type setting in which the employee is free to move about at will and may include some minor annoyances such as noise, odors, drafts, etc.
• The employee in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
• May operate any or all of the following: telephone, cellular telephone, copy, fax machines, calculator, personal computer, related printers and related office equipment.
• Must be able to read and interpret documents or instruments; perform highly detailed work; assist or guide problem solving; train staff in relative IT duties of their departments; perform mathematical functions; conduct meetings and presentations; prepare written communication; perform highly specialized analytical reasoning; withstand stress; and handle multiple and concurrent tasks.

POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Education and Experience

• Bachelor’s degree in related field.
• Five years of experience in a related field or an equivalent combination of education and experience required.  
• Database administration or administrative level experience with donor management or financial software highly preferred.
• Advanced proficiency in Microsoft Office. Advanced Excel skills required.
• Basic knowledge and training in commonly used concepts, practices and procedures within SQL, HTML, CSS, JavaScript, Window platforms.
• Previous experience with ANDAR Software desirable.

Skills/Abilities

• Must be proficient in report writing and general written correspondence.
• Must be able to read and interpret business documents and statistical data.
• Excellent organization and time management skills and the ability to work with minimal supervision while performing duties.
• Solid oral, written and interpersonal communication skills are required.
• Current Florida driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
• Must be able to perform this position safely, without endangering the health or safety of himself/herself or others.
• Management reserves the right to change this position description at any time according to business needs.

Personal characteristics and skills

• Possess an adequate level of broad business and leadership skills.
• Dedicated to shared and measurable goals for the common good – creating, resourcing, scaling and leveraging strategies for broad investment and impact.  
• Able to build trust in United Way and its relevance in the community.
• Values the network and strives to leverage United Way’s breadth of community presence, relationships, and strategy.
• Understand community trends and human service issues.
• Excels in leadership, teambuilding, effective utilization of volunteer resources, management skills, and communication skills.
• Ability to build relationships with different types of people, including clients, organization members, and providers.

United Way of Brevard is an equal opportunity employer. We offer a competitive salary, a learning environment, and employee benefits to include health insurance, paid holidays, paid time off, and a retirement plan. Please apply online or submit your resume and cover letter to hr@uwbrevard.org.

UNITED WAY CORE COMPETENCIES FOR ALL STAFF

• Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
• Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
• Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

ABOUT BREVARD COUNTY FLORIDA
Brevard County, Florida, also known as Florida’s Space Coast, is a groundbreaking region along the east coast of the Sunshine State. Home to the world-famous launch pads of Kennedy Space Center and Cape Canaveral Space Force Station, Brevard County’s rich history is built upon generations of high-tech talent, yet boasts a small-town community feel where members can truly make a difference. With an abundance of amenities for the right work-life balance, Florida’s Space Coast offers a unique lifestyle with tropical weather, cultural activities, educational opportunities, year-round outdoor recreation, and a family-friendly atmosphere. Even the world's most significant vacation playground is just a short ride, which means you can get annual passes for endless access to the thrills and off-season crowds at Orlando theme parks and attractions, all while enjoying the relaxed oceanside community that has sent man to the moon, and continues to launch advances for humankind. You can learn more about the endless lifestyle options found here, at www.LiveBigSpaceCoast.com.