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Manager, Action Group Membership & Stewardship

United Way California Capital Region
Sacramento, CA

Relocation expenses: Not paid

Manager
Full time
3 - 5 years of experience
Bachelor's Degree
$51,000 to $60,000 per year

Published on 1 Feb 2020

Expires on 1 Feb 2020

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Manager, Action Group Membership & Stewardship

ORGANIZATION OVERVIEW

For nearly 100 years, United Way California Capital Region has brought local people together to make community change happen. Our local United Way is working to end poverty starting in school by ensuring kids meet important milestones and their families receive support and resources. We bring people together across Amador, El Dorado, Sacramento, Placer and Yolo counties through the Square One Project, our 20-year promise to significantly increase the number of students in our region who graduate from high school ready for success in college and beyond. For more information visit yourlocalunitedway.org. 

OVERVIEW OF RESPONSIBILITIES

The Manager of Action Group Membership & Stewardship is responsible for managing United Way’s two action groups – the Young Leaders Society and Women United. This position is responsible for achieving or surpassing goals for participation and giving. The Manager coordinates closely with the Resource Development department to engage, recruit and steward United Way donors and action group supporters inside and outside of workplace campaigns. This position is also accountable for stewardship activities and overall retention rates. Ultimately, the Manager is responsible for assuring UWCCR meets or exceeds goals for the Action Groups, advances member outreach and cultivates community relationships.  

ESSENTIAL FUNCTIONS

•    Engage, steward and enhance relationships with Action Group Leadership Council, members and donors.
•    Develop, implement and manage United Way’s Young Leaders Society and Women United programs and activities. 
•    Lead and manage volunteer councils for United Way’s Young Leaders Society and Women United. 
•    Connect local action group efforts with regional and international Women United and Young Leaders Society resources, leadership and members.
•    Coordinate with Resource Development team to engage, recruit and steward United Way donors and action group members within workplace campaigns. 
•    Lead stewardship efforts for the Resource Development & Marketing Team and increase retention rates for individual, state and workplace donors.
•    Develop, implement and track stewardship outreach, including individual touch points.
•    Collaborate with Senior Director of Leadership Giving, on moves management and step-up programs for individual donors.
•    Conduct presentations about United Way and action groups.
•    Interface with the Finance and Operations Department on matters that include dealing with pledge processing, customer relationship management and donor designations.
•    Interface with the Impact Department on matters that include impact work, results, volunteer opportunities, etc.
•    Function as a positive and contributing member of the Resource Development and Marketing team.
•    Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

•    Knowledge of fundraising and membership best practices.
•    Ability to develop strong rapport and relationships with community members.
•    Knowledge and expertise of donor stewardship and individual engagement best practices. 
•    Excellent communication skills, verbal and written, including the ability to communicate well in a variety of settings with a variety of stakeholders.
•    Experience and expertise working with volunteers and volunteer committees.
•    Ability to use independent judgment and make sound decisions.
•    Ability to effectively coordinate with other United Ways.
•    Ability to build quality relationships with donors, businesses and community leaders.
•    Ability to appropriately represent United Way in public settings.
•    Good proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
•    Ability to utilize social media as a tool for marketing and communication.

DESIRED EDUCATION AND EXPERIENCE

•    Bachelor’s degree in Business, Communications, Marketing or a related field.
•    3-5 years of experience in fundraising and/or member engagement.
•    Experience developing and implementing successful membership initiatives.
•    Experience with individual donor engagement and management. 
•    Experience working directly with donors on fundraising efforts.

PHYSICAL AND MENTAL REQUIREMENTS

•    Extensive oral communication with coworkers, potential donors, media and the public in 
settings ranging from one-on-one to large groups including formal and informal presentations, training sessions and question and answer sessions.
•    Work in an office environment, lift and move objects up to 40 pounds such as large binders, books, boxes, and small office equipment.
•    Have sufficient finger/hand coordination and dexterity to operate and adjust office equipment such as telephone and computer. 
•    Use telephone, laptop, computer, monitor, mouse, keyboard, printer/copier, calculator and standard office equipment.
•    React quickly under high pressure settings.
•    Willingness to travel locally and overnight via plane, train or private vehicle.
•    Ability to work irregular hours including evenings and weekends.
•    Ability to maintain a polished professional appearance.
•    Occasional exposure to dirt, dust, cold, heat.
•    Constant public contact.
•    Constant decision making and concentration.

UNITED WAY CORE COMPETENCIES FOR ALL STAFF

●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.