United Way Jobs
Lead Associate, 211 Programs and Network Engagement

Lead Associate, 211 Programs and Network Engagement

locationAlexandria, VA, USA
PublishedPublished: Published 4 weeks ago
Community Services
Full time


About 211

211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services. No matter the situation, the specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives. In 2022 alone, 211s in the US answered more than 18 million calls, texts, chats and emails, helping millions with life-changing support. There is no other network in the country that has a similar pulse on America’s needs. 

The Lead Associate, 211 Programs and Network Engagement is a motivated, detail-oriented, dedicated associate tasked with coordinating all project administrative processes and tasks related to 211 programs and network engagement.  The individual completes all contracts, agreements, and payments between UWW and local teams and partners related to 211 programs throughout the year. The position supports program inquiries, project communications, building responsive solutions to local team needs, and backstopping all staff supporting 211 programs, such as the Ride United, AARP Caregiver Program, and other programs leveraging 211. The Lead Associate is essential to enabling project implementation and management, network communications, ongoing training, resource creation, and program reporting and analysis. The individual is responsible for managing the requirements of several contracts and grants, supporting the managers and directors in improving and maintaining internal processes related to communications and data, and supporting fundraising efforts to leverage the 211 network (United Way Worldwide’s 211 Team provides coordination at the national level to a diverse Network of 200+ 211 teams). 


An individual must be able to perform each essential duty listed below at a satisfactory level: 

  • Serve as the main administrative coordinator for 211 programs including the Ride United, AARP Caregiver, and other grant and contract funded programs leveraging 211, through the efficient handling of administrative and project tasks to ensure projects stay on track and contract and grant deliverables are met.
  • Support the local United Way and 211 Network participating in 211 programs by managing information and tools, coordinating and planning key meetings, events, and trainings, and managing the collection of data and information from the Network.
  • Manage all internal UWW processes related to contracting and invoicing including the Business Review Process.  
  • Develop positive working relationships with internal UWW staff in Finance, General Counsel, and other relevant departments to ensure effective communications and work flow.
  • Support partnership and development efforts to secure grants, contracts, and funding by maintaining project dashboards, answering programmatic questions, supporting donor inquiries, and ensuring timely reporting.
  • Create reports and project summaries for internal and external communications.
  • Provide superior customer service to local United Way and 211 Network representatives inquiring about 211 programs and resources by providing timely and thorough responses and information.  Identify opportunities to enhance onboarding and training and identify needed tools through interactions with partners.  Support Managers and Directors in developing tools and resources to support team programs and work. Proactively supplement these resources as needed. 
  • Track and ensure compliance with all assigned grant and contract requirements managed by the 211 Team.
  • Identify and leverage opportunities to work collaboratively with other UWW Departments including Development, Finance, Office of General Counsel, Impact and other relevant departments.
  • Other duties as assigned


Minimum requirements include: 

  • High school diploma or commensurate experience.
  • Specific interest and study/work experience in the areas of community development, social service support, and transportation access solutions.
  • Strong communication, research, and project management skills.
  • Experience managing multiple grant deliverables to success.
  • Ability to work both as a member of a team and independently.
  • Strong problem-solving skills with a demonstrated background or interest in creating new, effective solutions and processes.
  • Previous experience with documenting or developing internal processes and protocols for effective implementation.
  • Comfortable working daily with a computer to complete work.
  • Advanced experience using Microsoft Excel required; experience with Smartsheet preferred.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered. 


The budgeted lifespan salary range for this position is currently $ 68,000 to 72,000 per year. Salaries are determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.


An individual must be able to demonstrate the following competencies at a satisfactory level:

Accountability/Results Orientation - Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes, and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Takes ownership of work and outcomes achieved, selecting the best work approach. Protects the United Way brand, promoting its relevance and resonance to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.

Decision-Making/Risk-Taking - Evaluates available information, recommending a course of action and informed point-of-view. Contributes own assessment of risks and implications of decisions in decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.

Teamwork Collaboration - Shares pertinent information and keeps direct and indirect team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions, market circumstances, nonprofit landscape, or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.

Relationship Management – Develops and utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together, expresses strong value proposition. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the United Way network. Formulates and communicates in an ethical and politically sensitive manner.

Communications - Expresses work issues and problems in a clear, concise, truthful, and direct manner. Communicates effectively with others up, down and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on personal and team effectiveness and environment.

Innovation/Creativity - Develops and implements new approaches to accomplish tasks that impact others in and outside of own team. Is able to reasonably "take risks.” Assists others in developing new systems, products, processes, and procedures. Strives to stay current on new or emerging trends and capitalizes on them.

Embraces Equity, Diversity, and Inclusion: Demonstrates a personal commitment to valuing different background and life experiences. Takes personal actions to build an inclusive culture and commits to driving equitable solutions for all.


United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail katherine.graham@uww.unitedway.org or call 703-683-7860 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.


We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.


Required degree level

  • High school