Skip to main content

Lead Associate, 211 Programs

Alexandria, VA

Relocation expenses: Not paid

3 - 5 years of experience
High School Diploma

Published on 3 Dec 2021

Expires on 3 Dec 2021

Warning message

  • This job ad is no longer active. Search for new jobs.

Lead Associate, 211 Programs

NOTE: This is a grant-funded position through December 2022.


The 211 Team at United Way Worldwide is seeking a motivated, detail oriented Temporary Lead Associate to support Ride United: Last Mile Delivery (RULMD) operations, administration, and program management for the 211 and local United Way Networks. This position will be essential to the Manager and the Director of 211 Programs and will support RULMD implementation/operations, network communications, and grant and contract management. The Temporary Lead Associate will be responsible for managing the requirements of RULMD contracts and grants, improving and maintaining technical processes related to logistics systems and data, and assisting with reporting/communications efforts to support the Networks.

In particular, the Temporary Lead Associate is responsible for streamlining and successfully managing RULMD grants and contracts, which will include developing and enhancing support infrastructure for the Networks, including regular communications, technical assistance, information sharing, and tool/resource creation to enable local success for RULMD.

This position will be a remotely based position, individuals with prior experience implementing RULMD directly are encouraged to apply. The timeframe for this position will extend at least until December 31, 2022 with potential for extension.


An individual must be able to perform each essential duty listed below at a satisfactory level:

  • Support United Way and 211 Networks to successfully implement RULMD through onboarding; ongoing/just-in-time trainings; tool/resource development and maintenance; and direct operational support for scheduling deliveries, partner management, and client data systems.
  • Manage RULMD grant creation and localization processes.
  • Develop and co-create system improvements, including data collection enhancements and operations workflows to reduce time spent locally by the Network on implementing RULMD.
  • Identify and support any efforts related to national contract, grant, and funding projects and opportunities, including compiling information and producing written content for applications and proposals. Support partnership and development efforts to secure grants, contracts, and funding by conducting internal and external research and drafting proposal content.
  • Develop and manage Network communications and information-sharing strategies, including development of tools and other resources for use the Network implementing RULMD.
  • Manage and support learning opportunities (i.e., webinars, online collaboration, conference planning, etc.).
  • Create reports and project summaries for internal and external communications and donor engagement.
  • Support and back up other Team members as required.
  • Other duties as assigned.


Minimum requirements include:

  • High school diploma.
  • Three years of advanced-level experience in a similar role.
  • Excellent oral and written communication skills, expert customer service skills, ability to set priorities, organize time efficiently and work independently in a fast-paced environment.
  • Experience developing and managing programs in a nonprofit environment. Experience in managing nonprofit development training and learning programs is a plus.
  • Experience with documenting or developing internal processes and protocols for effective nonprofit program implementation.
  • Experience successfully managing complex administrative and business processes and tasks, including contracts and grants, preferably in a nonprofit or government agency.
  • Strong data management, analysis, research, and project management skills.
  • Advanced experience using Microsoft Excel or Google Sheets required; experience with Smartsheet preferred. Ability to quickly learn and master new technologies and skills.
  • Strong written and verbal communications skills. Demonstrated relationship management expertise.
  • Strong passion for the work of the United Way and 211 Network and for serving individuals and communities.
  • Ability to work and lead autonomously with minimal supervision and to excel in an entrepreneurial, self-starting, and fast paced environment.

If you are selected for an interview you will be contacted.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.


United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.


We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.