For nearly 100 years, United Way of Greater Houston has brought together diverse partners and approaches to get to the root of complex challenges holding people back.
We are a driving force for good that connects our neighbors to opportunities to thrive. We help our neighbors achieve financial stability, support families and youth with physical and behavioral health and educational services along the way, and provide the safety net that catches the most vulnerable.
And, we manage every gift with care — shepherding your donation to make the greatest impact in the place we call home.
OUR STRATEGIC VISION
United Way of Greater Houston will create the opportunity for every person in our community to thrive by:
- Creating a pathway to self-sufficiency and success by providing tools, resources, and educational support to help hardworking individuals and families obtain financial stability and quality of life
- Helping young people achieve academic success through quality out-of-school programs, including early childhood education, before and after school programs and school break programming
- Providing safety net programs that help people take care of their basic and immediate needs, like food, shelter, clothing, and other critical services
- Operating the 211 Texas/United Way HELPLINE, staffed with specialists accessing our community’s largest, most up-to-date database of social services, 24/7/365 days a year to help those in need access hope and help
- Convening and leading long-term recovery efforts when our community faces disaster
THE UNITED WAY DIFFERENCE
Backed by Research: United Way studies the needs in our community through program data, 211 Texas/United Way HELPLINE data and local research, like the ALICE Report for Texas, a broad picture of the number of households struggling financially, which underscores the importance of United Way THRIVE and other programs that help families establish a path to a more successful future.
Community Investment Process: United Way’s volunteer-led Community Investment Process ensures good stewardship of donor dollars, investment in efficient and effective services, and measurable results.
OVERVIEW OF RESPONSIBILITIES
As part of a strong and cohesive team that works through shared values to achieve the mission of the United Way of Greater Houston, the Jr. Database Administrator will lead the creation and execution of strategies to optimize relationships with individual donors inside and outside of corporate campaigns. Job requires strong ability to work in a variety of customer relationship management (CRM) systems including SalesForce, Raisers Edge and custom databases. Works closely with the fundraising teams to support Donor Relations in achieving annual fundraising goals around donor acquisition, donor retention, donor growth, as well as engagement of donors inside and outside of corporate campaigns.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
- Performs data validation and verification to identify key information within giving levels to insure proper representation in the CRM systems. Illustrates pertinent trends among leadership donors by pulling and analyzing data from CRM databases.
- Support key activities associated with Salesforce and CRM databases. Works with Manager/Sr. Manager on database administration, monitoring and fulfilling requests for user support, data and development of new reports. Enters donor data in SalesForce and CRM database, prepares leadership giving reports, pulls queries, composes and analyzes information for Donor Relations reports.
- Documenting business practices, procedures and processes for implementing new CRM features to support organizational goals. Monitor efficiency and effective coordination of such. Monitor adherence to established data governance, privacy policies and procedures.
- Performs special assignments and other work, on an as-needed basis. A willingness to take on additional duties to ensure the success of the team is essential. Evening and weekend work might be required.
Bachelor's or better in Information Technology or a related field.
3-5 years: Progressive experience in fundraising with relational database management, SalesForce/Raisers Edge preferred. Plus, 2 years’ experience in project or process management, or quality assurance desired.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF
● Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
● Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
● Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
● Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
● Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.