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Intern, Customer Response Team

Alexandria, VA

Relocation expenses: Not paid

Internship
Temporary

Published on 10 Nov 2019

Expires on 10 Nov 2019

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Intern, Customer Response Team

ABOUT UNITED WAY WORLDWIDE 

United Way fights for the health, education, and financial stability of every person in every community. As the largest private nonprofit in the world, United Way’s work effects over 1,500 communities around the globe. We specialize in forming community-led solutions to the world’s toughest problems. This internship position takes place at the United Way headquarters where you will work with the top nonprofit professionals in the world. Learn more at unitedway.org. 

 

INTERN EXPERIENCE AT UNITED WAY WORLDWIDE:

This internship will occur between late January and early April 2020.

Interns at United Way Worldwide gain valuable learning and working experience at a leading nonprofit organization. Our goal is to make every intern who works with us feel included, valuable, and productive. In addition to the hands-on experience you’ll receive working at the largest nonprofit in the world, you will be provided with weekly professional development workshops. Other opportunities include mentorship pairing, cross-department projects, volunteer events, and more. If you have the drive to advance common good in communities across the world, then United Way Worldwide has the internship opportunity for you. 

The internship opportunities are open to current students or recent graduates of a college program. The intern is expected to demonstrate a keen interest in nonprofits, as well as interest in a field of study related to the position. 

 

POSITION SUMMARY 

The Customer Response Team is tasked with delivering a world-class experience for new Salesforce Philanthropy Cloud customers. We focus on the implementation, planning and execution of Philanthropy Cloud. We seek an entrepreneurial person with interest in developing new pathways for end-users to experience this new, quickly evolving technology. 

 

ESSENTIAL RESPONSIBILITES 

  • Assist in the research and management of new products that are in development  

  • Research & analyze trends and new products for specific user personas to increase engagement on Philanthropy Cloud    

  • Build and curate content recommendations for specific user personas 

  • Stay up to date on content trends to provide best practice recommendations that increase participation 

  • Assist with other projects as needed 

 

SKILLS AND/OR QUALIFICATIONS 

  • Educational or real work experience in digital marketing and/or product development  

  • Possess stellar written and verbal communication skills 

  • Strong research, forecasting and analysis skills 

  • Excellent customer service skills 

  • Advanced knowledge of MS Office Suite  

  • Experience with SalesForce, a plus 

  • Strong teamwork skills to see a project to completion 

 

PERKS: 

  • $200 semi-monthly travel stipend provided  

  • Weekly professional development workshops provided onsite 

  • Chance to meet and work with top nonprofit experts in the country 

  • Free coffee & tea onsite 

  • Free parking at United Way Worldwide’s parking garage 

  • Near Blue/Yellow Metro line (Braddock Metro Station) 

 

EQUAL OPPORTUNITY EMPLOYER: 

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail katherine.graham@uww.unitedway.org or call 703-836-7100, ext. 324 and provide the nature of your request and your contact information. 

  

DIVERSITY & INCLUSION STATEMENT OF PRINCIPLE: 

United Way Worldwide opposes discrimination of any form as evident in our Diversity and Inclusion Statement of Principle.  For more information, read our statement and download the report. We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

Join us in embracing diversity, equity and inclusion for every person in every community.