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Intern, Customer Innovation

Alexandria, VA

Relocation expenses: Not paid

Internship
Temporary

Published on 16 Oct 2020

Expires on 13 Nov 2020

Intern, Customer Innovation

ABOUT YOU:

You believe in a culture of inclusive excellence and value the differences that make us each unique. You are professional and kind; curious and passionate about your work and studies; seek a stimulating and rewarding internship; and, sincere in your desire to help others. Join our internship program and gain valuable learning and working experience at a leading nonprofit organization.

 

ABOUT UNITED WAY WORLDWIDE:

United Way brings people, organizations, and communities together around a common cause, a common vision, and a common path forward. In many communities, we're the only nonprofit building up the cornerstones of education, financial stability and health—and the only nonprofit bringing people together from all walks of life to be a part of local solutions. We're engaged in nearly 1,800 communities across more than 40 countries and territories, where people are powering big ideas and big action by donating, volunteering and speaking out through United Way.

United Way Worldwide is located in Old Town Alexandria, VA. Our culture is People First—we take it seriously and, because of that, we take good care of people. We encourage growth and upward mobility—and want you to succeed in a diverse, inclusive, and ethical workplace. Take action, join our Internship—apply now.

 

INTERN EXPERIENCE AT UNITED WAY WORLDWIDE

Interns at United Way Worldwide gain valuable learning and working experience at a leading nonprofit organization. Our goal is to make every intern who works with us feel included, valuable, and productive. In addition to the hands-on experience you’ll receive working at the largest nonprofit in the world, you will be provided with weekly professional development workshops.

 

APPLICANT REQUIREMENTS

The internship opportunities are open to current students of a college program, or within 2 years of graduating. Applicants must be authorized to work within the United States and have all required documentation proving their authorization at the time of their application.

 

POSITION SUMMARY

The Customer Response Team is tasked with delivering a world-class experience for new Salesforce Philanthropy Cloud customers. We focus on the implementation, planning and execution of Philanthropy Cloud. We seek an entrepreneurial person with interest in developing new pathways for end-users to experience this new, quickly evolving technology.

Salesforce.org Philanthropy Cloud (SPC) is the first-ever global platform that connects organizations, employees and customers with the causes they care about the most. A digital solution where corporate and personal social responsibility intersect, SPC not only makes giving accessible, easier and more effective—it will change the face of philanthropy as we know it.

 

PRIMARY PROJECTS

  • Assist in the research and management of products that are in development for our corporate customers
  • Research & analyze trends for specific audiences to increase engagement on Philanthropy Cloud
  • Build and curate content for users of Philanthropy Cloud
  • Update knowledge articles for our internal community hub
  • Stay up to date on content trends to provide best practice recommendations that increase participation
  • Assist with other projects as needed

 

REQUIRED SKILLS 

  • Educational or real work experience in digital marketing and/or product development
  • Possess stellar written and verbal communication skills
  • Strong research, forecasting and analysis skills
  • Excellent customer service skills
  • Advanced knowledge of MS Office Suite
  • Experience with Salesforce is a plus
  • Comfortable working daily with a computer to complete work
  • Strong teamwork skills to see a project to completion

 

PERKS

  • Weekly professional development workshops provided onsite
  • Chance to meet and work with top nonprofit experts in the country
  • Completely remote internship experience

 

LOCATION

This internship takes place 100% remote for the Spring 2021 semester.

 

TIME FRAME 

Spring 2021 Internships will take place from January 18 – April 16.

 

EQUAL OPPORTUNITY EMPLOYER

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. We are an equal opportunity employer and recruit, employ, train, compensate, and promote qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail katherine.graham@uww.unitedway.org or call 703-683-7860 and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

 

DIVERSITY & INCLUSION STATEMENT OF PRINCIPLE

We take the broadest possible view of diversity.

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the center of our daily work.

We commit to using these practices for our business and our communities.

Join us in embracing diversity, equity and inclusion for every person in every community.

LIVE UNITED.

 

Thank you for your interest in an internship opportunity with United Way Worldwide. You will be contacted if your qualifications are a good match and you are selected for an interview.