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Intern, 2-1-1 Knowledge Management

Alexandria, VA

Relocation expenses: Not paid


Published on 10 Nov 2019

Expires on 10 Nov 2019

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Intern, 2-1-1 Knowledge Management


United Way fights for the health, education, and financial stability of every person in every community. As the largest private nonprofit in the world, United Way’s work effects over 1,500 communities around the globe. We specialize in forming community-led solutions to the world’s toughest problems. This internship position takes place at the United Way headquarters where you will work with the top nonprofit professionals in the world. Learn more at 



This internship will occur between late January and early April 2020.

Interns at United Way Worldwide gain valuable learning and working experience at a leading nonprofit organization. Our goal is to make every intern who works with us feel included, valuable, and productive. In addition to the hands-on experience you’ll receive working at the largest nonprofit in the world, you will be provided with weekly professional development workshops. Other opportunities include mentorship pairing, cross-department projects, volunteer events, and more. If you have the drive to advance common good in communities across the world, then United Way Worldwide has the internship opportunity for you. 

The internship opportunities are open to current students or recent graduates of a college program. The intern is expected to demonstrate a keen interest in nonprofits, as well as interest in a field of study related to the position. 



The 211 team at United Way Worldwide (2-1-1 UWW Team) provides coordination at the national level to a diverse network of over 200 211s teams across the country. 211 is a vital community service accessed by millions of Americans every year. People call 211 for help with a wide range of social services and resources, including food, housing, utilities payment assistance, health care, transportation, child care, employment opportunities, mental health crises, disaster information and assistance, and more. Highly trained 211 specialists provide expert, caring help that addresses not only the presenting issue but underlying challenges people are facing as well.   

The 211 UWW Team is seeking an intern to support its efforts to provide knowledge and data management support to the 211 Network. This intern will work closely with the Manager, 211 to execute agreed-upon tasks.   



The intern will support several 211 Team priorities and strategic projects, primarily by designing and implementing better processes and systems to streamline support to the network and increase capacity. These may include, but are not limited to:  

  • Identifying and capturing best practices, including donor engagement, and media mentions of 211 to be used in network communications and future reports   

  • In tandem with local call center staff, researching, identifying and implementing new opportunities to communicate with 2-1-1 network and track activities within the network, including developing and implementing a social media strategy for 211 

  • Creating content for and/or seek opportunities to share "evergreen" news stories about 211 with national trade journals/media outlets and other national associations that intersect with issues addressed by 211 

  • Supporting efforts to secure grants, contracts, and funding by conducting research, surveys, etc.   

  • Assisting in delivering an improved national data collection strategy to capture 211 impact  

  • Researching topical issues to support the development of tools and resources for UWW 211 and local 211s  

  • Other tasks as assigned 



  • Prior knowledge and use of Microsoft Excel desired  

  • Knowledge of and experience with social media platforms preferred 

  • Ability to communicate effectively and articulate problem statements and solutions  

  • Ability to work both as a member of a team and independently   

  • Strong problem-solving skills with a demonstrated background or interest in creating new, effective solutions and processes   

  • Previous experience with documenting or developing internal processes and protocols for effective implementation  

  • Comfortable working daily with a computer to complete work 



  • $100 semi-monthly travel stipend provided  

  • Weekly professional development workshops provided onsite 

  • Chance to meet and work with top nonprofit experts in the country 

  • Free coffee & tea onsite 

  • Free parking at United Way Worldwide’s parking garage 

  • Near Blue/Yellow Metro line (Braddock Metro Station) 



United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, and other legally protected characteristics. The EEO is the Law poster is available here: If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail or call 703-836-7100, ext. 324 and provide the nature of your request and your contact information. 



United Way Worldwide opposes discrimination of any form as evident in our Diversity and Inclusion Statement of Principle.  For more information, read our statement and download the report. We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

Join us in embracing diversity, equity and inclusion for every person in every community.