Skip to main content

Impact Manager, HOPES

San Antonio, TX

Relocation expenses:

Full time
5 - 10 years of experience
Bachelor's Degree
$51,000 to $60,000 per year

Published on 25 Sep 2023

Expires on 23 Sep 2023

Warning message

  • This job ad is no longer active. Search for new jobs.

Impact Manager, HOPES


United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.


  • Employer-subsidized healthcare plan with employer-funded HRA offered.

  • Group dental, vision, life insurance and other insurance products available.

  • Paid holidays, personal and sick leave time.

  • 403(b) retirement plan with employer matching available.


 The Impact Manager assigned to HOPES is a senior level grant-supported position funded by the HOPES III grant from the State of Texas. The position serves as an assistant to the director of the HOPES Initiative, coordinates outreach efforts and works with partners to ensure families have access to aligned comprehensive family wrap-around resources through UWSA Impact Areas. The position will connect families with the full continuum of support in the HOPES III Initiative and build connections to strategic partnerships outlined in the Project Work Plan. The position is responsible for engaging and communicating with donors, agencies, volunteers, and the general public; and serves as lead staff on specific initiatives. 


  • Assist Project Director on overall duties and the implementation of the HOPES Innovation Project.
  • Serve as lead on recruitment, coordination and planning of the Innovation – Parent Advisory Committee. 

  • Serve as lead on coordination of all outreach and family engagement events.

  • Contract oversight of the providers implementing crisis intervention services in the   HOPES Innovation Project

  • Budget Management over the line items in the HOPES Innovation Project.

  • Coordination of the required Diversity, Equity and Inclusion Training made available to   the UWSA HOPES staff, partner agency staff and the Parent Advisory Committee

  • Coordination of Parent Leadership Trainings.

  • Lead  on management and tracking of client incentives in both the HOPES and Innovation grant.

  • Manage the budget and/or contracts associated with messaging, outreach materials, family engagement events, parent advisory council and incentives.

  • Collaborate with the UWSA marketing and media team to ensure consistency in logistics, communication and messaging, and to develop year-round collective impact   products.

  • Assist in the development, implementation, and monitoring of an outreach plan that encompasses all recruitment and retention strategies for at-risk families with children ages 0 to 5 in Bexar County. The plan will work with local organizations and include new, innovative approaches and recruitment methods designed in direct response to the locally identified barriers to successful client participation and retention.

  • Implement recruitment strategies and assist partners with achieving recruitment; encourage and sustain family enrollment and involvement in family support programs.

  • Work with staff and partner agencies/subcontractors in the design and development of stories, promotional information, presentations, and events to include but   not be limited to brochures, pamphlets, newsletters, community events, and publicity promoting activities of HOPES.

  • Work with partner agencies/subcontractors and community partners to explore and   address the local barriers to recruitment and retention, including identifying where the most underserved, highest-risk populations are located;   how to engage them; and how to retain them in services once engaged.

  • Conduct aggressive outreach initiatives and participate in events that will generate community awareness of UWSA child abuse prevention strategies/programs.

  • Track the primary means of recruitment of new clients, including the names of the entities where outreach was conducted.

  • Provide direction and support to partner organizations in aligning their work to a common agenda.

  • Contribute to the planning of the annual Child Abuse Awareness and Prevention Month Event(s).

  • Assist with the monitoring of partnership agreements, performance improvement plans   and procedures with the team assigned to the HOPES Initiative.

  • Using a collective impact approach to provide staff support to the “Community of   Practice” established with all HOPES partners through the coordination of   monthly supervisor, practitioner, parent advisory committee and staff   development meetings for subcontracted agencies.

  • Assist in organizing and facilitating practitioner meetings and periodic community   meetings to include resident, parent engagement meetings, and quarterly   meetings in schools, churches, neighborhood associations, etc.

  • Assist in the design, purchase, and distribution of all project materials for training, outreach and education for all parent and resident engagement activities.

  • Promote HOPES III, MIECHV, SMVF, Dual Generation, ReadyKidSA, Family Resource Center and other appropriate activities as assigned through social media sharing (and other appropriate UWSA Result Area initiatives as developed). 

  • Support the connection of HOPES programming to strategic partners including UWSA Impact Areas and those outlined in the Project Work Plan.

  • Assist with the monthly data collection, entry and submission process as needed.

  • Work with HOPES Data Analysts to analyze data, develop agendas and deliver data   outcomes to our partners.

  • Other duties as assigned to ensure successful project implementation.


  • Bachelor’s degree – required / master’s degree – preferred in Business, Health & Human Services, Public Policy or other related field of study.

  • Five to eight years or more experience in the human services field with demonstrated increase in responsibilities.

  • Experience in program evaluation

  • Experience staffing a broad cross-section of volunteer leaders and/or non-profit partners.

  • Strategic leadership of collective impact efforts.

  • Experience in working effectively in multicultural environments.

  • Strong relationships in the nonprofit, public and private sectors. 

  • Staff and volunteer management. 

  • Budget and fiscal management.


  • Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.

  • Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.

  • Reliable transportation required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.

  • Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.


  • Knowledge of the nonprofit arena and the ability to develop and maintain strong relationships with clients, community partners, donors and volunteers.

  • Ability to identify and build opportunities and assist in educating and mobilizing networks of individuals, associations, agencies and institutions to support UWSA’s impact agenda.

  • Strong verbal and written communication skills including development of content relevant to the Impact Council for a wide variety of audiences and media.

  • Professional demeanor, confident and goal oriented.

  • Self-motivated and creative.

  • Dynamic, authentic leadership and team building skills.

  • Strong organizational skills

  • Ability to manage multiple deadlines and priorities and problem-solve issues as they arise.

  • Strategic thinking ability.

  • Demonstrated independent decision-making and problem-solving ability.

  • Excellent verbal and written communication skills.

  • Facilitation and presentation skills and experience.

  • Knowledge of Results-Based Accountability™, preferred.

  • Data utilization expertise related to community issues.

  • Budget management experience.

  • Committee-level volunteer management.

  • Relationship management with a broad array of individuals and organizations. 

  • Attention to detail in a multitasking environment.

  • Proficient in Microsoft Office Suite. 

  • Competent with Adobe Products Suite, preferred.