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Impact Manager, HOPES

San Antonio, TX

Relocation expenses: Not paid

Full time
5 - 10 years of experience
Bachelor's Degree
$51,000 to $60,000 per year

Published on 22 Feb 2023

Expires on 6 Jan 2023

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Impact Manager, HOPES

United Way of San Antonio and Bexar County Job Description

TITLE: Impact Manager, HOPES

DEPARTMENT: Community Impact




DATE POSTED: December 8th, 2022

EXPIRES: December 30th, 2022


San Antonio, Texas


$55,000 -



United Way of San Antonio and Bexar County (UWSA) is dedicated to improving people’s lives by helping individuals and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes, and investing in programs and initiatives that help those in need and prevent problems from happening in the first place. Improving quality of life and advancing the greater good involves focusing in four Impact areas: 1) preparing children for kindergarten 2) encouraging students to graduate and reach their full potential 3) helping individuals and families become self-sufficient, and 4) providing a safety net of services for those in crisis.


The Impact Manager assigned to HOPES is a senior level grant-supported position funded by the HOPES III grant from the State of Texas. The position serves as the assistant to the director of the HOPES Initiative, coordinates outreach efforts and works with partners to ensure families have access to aligned comprehensive family wrap-around resources through UWSA Impact Areas. The position will connect families with the full continuum of support in the HOPES III Initiative and build connections to strategic partnerships outlined in the Project Work Plan. The position is responsible for engaging and communicating with donors, agencies, volunteers, and the general public; and serves as lead staff on specific initiatives.


· Develop, implement, and monitor an outreach plan that encompasses all recruitment and retention strategies for at-risk families with children ages 0 to 5 in Bexar County. The plan will work with local organizations and include new, innovative approaches and recruitment methods designed in direct response to the locally identified barriers to successful client participation and retention.

· Collaborate with the UWSA marketing and media team to ensure consistency in logistics, communication, and messaging, and to develop year-round collective impact products.

· Implement recruitment strategies and assist partners with achieving recruitment; encourage and sustain family enrollment and involvement in family support programs.

· Serve as the supervisor for the Family Ambassador position assigned to HOPES.

· Network with partners to ensure access and support of identified needs of families.

· Help families access and align comprehensive family wrap-around resources through grant partnerships to support family success plans.

· Work with staff and partner agencies/subcontractors in the design and development of stories, promotional information, presentations, and events to include but not be limited to brochures, pamphlets, newsletters, community events, and publicity promoting activities of HOPES.

· Work with subcontractor organizations and community partners to explore and address the local barriers to recruitment and retention, including identifying where the most underserved, highest-risk populations are located; how to engage them; and how to retain them in services once engaged.

· Conduct aggressive outreach initiatives and participate in events that will generate community awareness of UWSA child abuse prevention strategies/programs.

· Provide direction and support to partner organizations in aligning their work to a common agenda.

· Manage the budget and/or contracts associated with messaging, outreach materials, family engagement events and incentives.

· Contribute to the planning of the annual Child Abuse Awareness and Prevention Month Event(s).

· Assist with the monitoring of partnership agreements, performance improvement plans and procedures with the team assigned to the HOPES Initiative.

· Using a collective impact approach to provide staff support to the “Community of Practice” established with all HOPES partners through the coordination of monthly supervisor, practitioner, parent advisory committee and staff development meetings for subcontracted agencies.

· Actively engage in the Dual Generation initiative, Family Resource Center, and the Ready Kid Coalition (and other appropriate UWSA Result Area initiatives as developed).

· Assist in the management of the basic needs process and budget line item to ensure partner agencies are aware of and access available funding to support families in successful program completion.

· Manage the annual training calendar and documentation of attendance for UWSA HOPES funded and partner agency staff. To include the coordination of training as necessary. Track the primary means of recruitment of new clients, including the names of the entities where outreach was conducted.

· Develop and implement referral policies and processes that provide alternative service options when a subcontractor is at capacity to ensure that families are not denied or delayed services due to wait lists.

· Support the connection of HOPES programming to strategic partners including UWSA Impact Areas and those outlined in the Project Work Plan.

· Assist with the monthly data collection, entry and submission process as needed.

· Work with HOPES Data Analysts to analyze data, develop agendas and deliver data outcomes to our partners.

· Other duties as assigned to ensure successful project implementation.


· Bachelor’s degree in related field required

· Five to eight years related work experience with demonstrated increase in responsibilities


· Employer-subsidized healthcare plan with employer-funded HRA offered.

· Group dental, vision, life insurance and other insurance products available.

· Paid holidays, personal and sick leave time.

· 403(b) retirement plan with employer matching available.


· Normal office environment with little exposure to dust, noise, and extreme temperatures.

· Reliable personal transportation required.

· Exposure to glare from a computer.

· Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

· Work remotely as indicated by environmental factors, such as COVID-19

· Lift or move up to 20 lbs

· Stoop, kneel, crouch or crawl


· Strong organizational skills, detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment.

· Ability to build and maintain positive relationships that promote cooperation and collaborative work with United Way funded agencies and Bexar County community

· The ability to navigate political and organizational systems. Professionalism, maturity, and demonstrated capacity for leadership are essential.

· Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards individuals requiring assistance.

· Prior understanding of the issues and struggles of families in poverty and prior experience working in a direct service role with low-income families. Strong ability to connect with and help people move forward in their readiness to change.

· Strong written, verbal, and interpersonal communication skills for engaging with diverse groups, ability to conduct community presentations, and build new partner relations.

· Ability to work with manage a wide variety of populations and personalities with respect, compassion, and dignity.

· Ability to conduct, help facilitate, and monitor sub-contractor meetings to ensure grant compliance.

· Familiarity with the Results Based Accountability framework or other program evaluation frameworks. (Not required. On the job training will be available)

· Knowledge in both child development and economic mobility is preferred.

· Must have a valid driver’s license with reliable transportation.

· Must pass Criminal Background Check.

· Strong evaluation and decision-making skills

· Basic understanding of social media platforms

· Proficiency in Microsoft Office software

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.


To submit your application visit

· Applications WILL NOT be accepted via email.

United Way of San Antonio and Bexar County is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information or any other status protected by federal, state or local law.

United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 |