United Way of Northeast Florida
Position Title: Human Resources
Department: Management and General
Reports to: Vice President – Human Resources
Reviewed: February 2021 FLSA Status: Exempt
Vision and Mission:
At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.
Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.
Purpose of Position:
The Human Resource Generalist will serve as consultant to both employees and leaders in providing proactive, creative and efficient HR solutions, programs and processes. The selected incumbent will work closely with the VP of Human Resources and Organizational Development in advancing the culture to make UWNEFL a Great Place to Work. Through best practices and continuous improvement, he/she will help to create a diverse, employee-oriented, high performing environment, which fosters inclusion and equity.
Key Responsibilities and Essential Functions:
Talent Acquisition and Management
- Uses best practice recruiting procedures to attract and retain a high performing workforce; researches and recommends process improvements; coaches and trains hiring managers in interviewing techniques; ensures diversity in applicant pools
- Implements new hire onboarding and employee recognition programs; makes improvements as needed
- Assists with the implementation of a talent management system, including competency assessment, succession planning, organizational design and employee development programs in a coaching oriented environment
- Ensures legal compliance with HR state and federal regulations and applicable employment laws and regulations
- Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications
- Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition and morale; occupational health and safety; and training/development and enforcing company policies and practices
- Research and implement procedures and policies to continually improve the efficiency of the HR department and organization as a whole
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
- Assists with employee communication and feedback through such avenues as employee meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups and one-on-one meetings
- Attends and participates in employee disciplinary meetings, terminations, and investigations
- Coaches leaders and managers on performance management approaches, processes and techniques
- Maintains strict confidentiality on all employee-related issues and matters
- Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
Compensation and Benefits
- Participates in analyzing benefit data and information to support recommendations on benefit design change, cost-management strategies and employee education programs
- Assists with the monitoring of compensation structure, including the incentive pay program, and performance based salary increases
- Understands and maintains the market pricing compensation system. Provides updates to structure and individual positions as necessary
- Participates in salary surveys as required
- Administers benefits programs such as life, health, dental and disability insurances, pension plan, vacation, sick leave, leave of absence, and employee assistance. Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention
- Assist employees with any claim issues
- Serve as liaison between employees and insurance carriers
- Develops and schedules benefits orientations and other benefits training
- Administers disability and worker's compensation claims
- Assists with the implementation of the organization’s safety, health and wellness programs
- Complies with all existing governmental and labor legal reporting requirements including any related to the Equal Employment Opportunity (EEO), the American with Disabilities Act, the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, workers’ compensation, the Occupational Safety and Health Administration (OSHA), and so forth. Maintains minimal organization exposure to lawsuits
- Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contributes to the development of policies
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
- Researches and recommends programs and upgrades for continuous improvement
- Performs other duties as assigned
Experience / Position Requirements:
- Minimum of Bachelor’s degree in Human Resources, Business Administration, or related field
- Three to five plus years progressive Human Resources experience
- Professional in Human Resources (PHR) certification, or other advanced certifications desired
- Excellent verbal and written communication skills
- Knowledge of HR federal laws and regulations
- Strong customer service orientation
- Excellent interpersonal, conflict resolution skills and coaching skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to act with integrity, professionalism, and confidentiality
- Thorough knowledge of employment-related laws and regulations
- Ability to effectively work in virtual and office environments
- Proficient with Microsoft Office Suite, HRIS and talent management systems
Professional Core Competencies Required:
- Mission Focused: Creates real social change that leads to better lives and healthier communities. This drives performance and professional motivations.
- Relationship Oriented: Places people before process and is astute in cultivating and managing relationships toward a common goal.
- Collaborator (Includes teamwork and communication): Understands the roles and contributions of all sectors of the community and can mobilize resources (financial & human) through meaningful engagement. Strong supporter of a team environment.
- Results Driven: Dedicates efforts to shared and measurable goals for the common good; creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact.
- Brand Steward: Understands role in growing and protecting the reputation and results of the greater network.
General Physical Requirements for Essential Functions of the Job:
The physical demands described here represent those required to successfully perform the essential functions of this job. Reasonable accommodations may be allowed to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.
This description does not contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended to describe the key elements relative to each section. Duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.
United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.