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Housing Navigator - Coordinated Entry

United Way of the Plains
Wichita, KS

Relocation expenses: Not paid

Full time
1 - 2 years of experience
High School Diploma

Published on 19 Oct 2021

Expires on 19 Oct 2021

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Housing Navigator - Coordinated Entry


The successful candidate for this position is one who thrives on serving others, welcomes the opportunity to work with homeless service providers to facilitate clients’ access to housing, and who will maintain a laser focus on the mission to advance the common good in our community. The position requires an excellent communicator with the ability to manage highly detailed data in order to increase efficiency of the local crisis response system by removing barriers that impede access to permanent housing for homeless individuals and families. Additionally, regardless of role or team, every United Way of the Plains employee must be able to demonstrate our core values as defined on our website: Community, Collaboration, Leadership, People, Diversity, Advocacy and Stewardship. These values shape our internal behaviors and communicate to our various stakeholders who we are and what we stand for.

The Housing Navigator is a full-time position that supports “Impact ICT” – the coalition that oversees the coordination of the homeless crisis response system by providing interagency support to expedite access to housing and services by identifying and eliminating barriers as they occur.


Key Responsibilities and Essential Functions

The major responsibilities of this position include, but are not limited to:

  • Monitor client progress and facilitate access to housing by identifying and removing barriers on an individual, case-by-case basis in order to facilitate access to permanent housing for individuals and families on the CoC Coordinated Entry By-Name-Lists.
  • Schedule and facilitate CoC CE Case Conferences to identify and coordinate resources for homeless individuals and families.
  • Update By-Name-Lists in accord with CoC Coordinated Entry standards, maintain records archive, and provide periodic reports as requested.
  • Monitor client data and provide referrals to ESG-CARES Case managers; monitor case progress and prepare reports.
  • Document coordination of housing and/or services provided in the Homeless Management Information System, assure consistency of information between HMIS and BNLs.
  • Monitor beds/unit availability and prepare vacancy report weekly.

Minimum requirements and qualifications:

  • High School Diploma or equivalent required, Bachelor’s degree in a related field (e.g. social science, etc.) is preferred.
  • At least two years of experience working with persons experiencing homelessness, and/or homeless service providers.
  • Proficiency using computers, including MS Office, the Internet, and databases.
  • Strong written and oral communication skills.
  • Strong relationship and team-building skills.
  • Excellent administrative skills, ability to accurately maintain highly detailed data.
  • Capable of working effectively with limited supervision.
  • Able to maintain confidentiality regarding sensitive information.

Non-Negotiable Hiring Criteria:

  • Excellent communication skills and ability to establish positive rapport with clients who are experiencing homelessness, as well as program staff.  
  • Proficient in Microsoft Office applications (Excel and PowerPoint).
  • Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.
  • Ability to interact in a positive way with individuals and groups.
  • Must be flexible and multitask oriented; can adapt to changing priorities.
  • Can work independently and responsibly while managing numerous projects simultaneously.
  • Dependable and reliable to meet deadlines; remains calm under pressure.
  • Lead by personal example; your word is your bond.
  • Servant leader who can positively influence others not under their control.
  • Possess excellent judgment and creative problem-solving skills.
  • Helps create a work environment that embraces and appreciates diversity.

Core Competencies for all United Way Professionals

  • Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations.
  • Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

How to Apply:

Visit for instructions on how to submit your information for this position.


The United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.


Application Deadline: For priority consideration, apply by October 19, 2021; position will remain open until filled.